Sales Coordinator

Job Description

Roles and Responsibilities: 1. Lead-to-Order Process Management o Manage the entire lead-to-order process, including inquiries, quotations, order registration, and fulfillment. o Investigate and identify required parts, ensuring accurate pricing and availability using ERP systems. o Coordinate with Purchase department for purchase orders and timely deliveries. 2. Customer Interaction and Support o Respond to customer inquiries and provide after-sales support promptly. o Handle sales inquiries and orders via phone, email, or other communication channels, ensuring accuracy in pricing, discounts, and product details. o Maintain customer relationships by addressing complaints and ensuring customer satisfaction. 3. Quotations and Upselling o Prepare quotations, proforma invoices, and offers based on customer requirements. o Proactively identify and capture upselling opportunities to maximize revenue. 4. Order Management and Coordination o Track order processing and coordinate with the production and dispatch teams to ensure timely deliveries. o Monitor open quotes and follow up with customers and sales teams to convert opportunities into orders. o Prepare material dispatch instructions and track dispatches until receipt by the client. 5. Sales Administration o Maintain accurate sales records, including pending dispatch reports and month-end sales data. JOB DESCRIPTION o Collaborate with the sales manager in preparing presentations and discussing innovative strategies to achieve sales goals. o Monitor and organize inventory effectively. 6. ERP Utilization o Use ERP tool to maintain customer, contact, and equipment details. 7. Payment and Credit Control o Follow up on outstanding payments, credit control, and payment reconciliation with accounts. o Ensure compliance with company payment policies. 8. Collaboration and Coordination o Support senior management by completing orders and updating customers on delays or delivery dates. o Coordinate with internal teams, such as production, to meet customer requirements effectively. 9. Reporting and Analysis o Prepare weekly and monthly reports, including pending dispatch and sales performance reports. o Analyze sales data to recommend improvements in processes and strategies. 10. Training and Innovation o Collaborate on innovative ideas to improve customer satisfaction and operational efficiency. o Provide backend support to sales engineers and facilitate internal training as needed. Required Skills and Qualifications:- added advantage  Strong experience in sales coordination, preferably in technical products like PHE.  Proficiency in ERP and CRM systems.  Excellent communication and customer service skills.  Attention to detail and ability to handle multiple tasks.  Experience in payment follow-ups and reconciliation.  Basic understanding of technical specifications and equipment, especially related to PHE. Job Type: Full-time Pay: ₹10,062.06 - ₹29,159.56 per month Schedule: Day shift Work Location: In person Speak with the employer +91 7010807287