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Job Summary :
We are looking for a proactive, organized, and customer-focused Female Sales & Service Coordinator to support our sales and service operations in the industrial machinery and automation systems industry. The candidate will be responsible for coordinating with customers, handling sales enquiries, preparing quotations, following up on orders, scheduling service activities, and maintaining effective communication between customers, the sales team, service engineers, and internal departments.
The ideal candidate should have good communication skills, a professional attitude, and the ability to manage multiple tasks efficiently.
Key Responsibilities
1. Sales Coordination
- Handle incoming sales enquiries through phone, email, WhatsApp, and other communication channels.
- Prepare and share quotations, proforma invoices, and commercial offers with customers.
- Follow up with customers regarding quotations, orders, payments, and delivery schedules.
- Coordinate with the sales team to generate leads and maintain customer relationships.
- Maintain records of enquiries, quotations, purchase orders, and sales reports.
- Coordinate with production, purchase, and dispatch teams to ensure timely order execution.
- Assist in preparing sales reports and maintaining the customer database.
2. Service Coordination
- Receive and register customer complaints related to machinery, equipment, and automation systems.
- Coordinate with service engineers for installation, commissioning, preventive maintenance, and breakdown services.
- Schedule service visits and communicate service timelines to customers.
- Follow up on pending service requests and ensure timely resolution.
- Prepare and maintain service reports, job cards, and maintenance records.
- Coordinate the availability of spare parts and service materials.
- Maintain records of warranty, annual maintenance contracts (AMC), and customer service history, wherever applicable.
3. Customer Relationship Management
- Maintain professional and courteous communication with customers.
- Provide regular updates regarding order status, service visits, and complaint resolution.
- Ensure customer satisfaction through timely follow-ups and effective coordination.
- Build long-term customer relationships and support repeat business.
4. Documentation & Office Coordination
- Maintain accurate records of sales and service activities.
- Prepare daily, weekly, and monthly reports as required.
- Manage customer correspondence, invoices, delivery documents, and service documentation.
- Coordinate with accounts for payment follow-ups and outstanding receivables.
- Maintain organized digital and physical records.
Required Skills & Qualifications
- Graduate in any discipline; a diploma or degree in engineering or a technical field will be an advantage.
- 0–3 years of experience in sales coordination, service coordination, customer support, or a similar role is preferred.
- Basic understanding of industrial machinery, automation systems, electrical equipment, or technical products will be an advantage.
- Good verbal and written communication skills.
- Proficiency in MS Office, particularly Excel, Word, and email.
- Ability to prepare quotations, maintain reports, and manage customer data.
- Strong organizational, follow-up, and multitasking abilities.
- A customer-oriented approach with a positive attitude and willingness to learn.
Key Competencies
- Excellent communication and interpersonal skills.
- Strong coordination and follow-up skills.
- Attention to detail and accuracy in documentation.
- Time management and problem-solving ability.
- Professional telephone and email etiquette.
- Ability to work independently and as part of a team.
Performance Expectations
- Timely follow-up on sales enquiries and quotations.
- Efficient coordination of service calls and customer complaints.
- Accurate maintenance of sales and service records.
- Timely communication of order and service updates.
- Improved customer satisfaction and support for sales growth.
Why Join Us?
- Opportunity to work in the growing industrial machinery and automation sector.
- Exposure to technical products, customer management, and industrial service operations.
- Opportunity to develop sales coordination, service management, and professional communication skills.
Perks and benefits
Annual bonus
