S5 Agency World

Role & responsibilities Communicate constantly with shipping lines, principals, and clients regarding billing queries, handling dispute resolution and payment reminders. Build strong working relationships with key customers to support collection activities. Demonstrate strong English communication skills to handle customer interactions professionally and effectively. Make daily telephone calls to customers to follow up on outstanding balances and ensure timely collections in line with credit terms. Review supporting documents such as port call reports, vendor invoices, tariffs, and contracts to ensure billing accuracy. Monitor accounts receivable aging reports and follow up on overdue payments in a timely and effective manner. Reconcile customer accounts, investigate discrepancies, and ensure proper allocation of receipts. Maintain updated records of outstanding balances and payment commitments. Provide professional and timely responses to all receivable-related inquiries. Prepare weekly and monthly receivable reports for management review. Assist in forecasting cash inflows and identifying potential credit risks. Provide support during audits by ensuring accuracy and completeness of AR documentation. Ensure all invoicing and receivable processes comply with company policies, agency agreements and maritime industry regulations. Maintain strict confidentiality of financial data. Recommend improvements to streamline AR processes and enhance internal control. Qualifications & Requirements: Excellent English communication skills, both verbal and written Bachelors degree in Accounting, Finance, Business Administration, or a related field. Minimum 4-6 years of experience in Accounts Receivable, preferably within the shipping, logistics, or maritime industry. Solid understanding of port disbursements, agency agreements, and shipping operations (advantage). Proficiency in accounting software and MS Excel; experience with maritime ERP systems is a plus. Excellent customer service skills. Strong analytical skills, attention to detail, and a high degree of accuracy. Ability to manage multiple tasks and work under pressure to meet deadlines. Key Competencies Strong numerical and reconciliation skills Excellent command of professional English communication Problem-solving and dispute resolution Time management and prioritization Professionalism and client-focused attitude Teamwork and collaboration