Ruvico Consumer Pvt.Ltd.

About the job: As a Customer Service Manager at Ruvico Consumer Pvt. Ltd., you will play a crucial role in ensuring the highest level of customer satisfaction. Your proficiency in MS-Excel, along with your excellent communication skills in both English and Hindi, will help you excel in this dynamic role. Key responsibilities: 1. Lead and manage a team of customer service representatives to ensure prompt and efficient resolution of customer inquiries and issues. 2. Develop and implement strategies to improve customer satisfaction and loyalty, including monitoring customer feedback and implementing necessary changes. 3. Analyze customer service data using Excel to identify trends and areas for improvement, and present findings to senior management. 4. Conduct regular training sessions for the customer service team to enhance their skills and knowledge. 5. Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience. 6. Handle escalated customer complaints and ensure they are resolved in a timely and satisfactory manner. 7. Stay up-to-date on industry trends and best practices in customer service to continuously improve processes and outcomes. If you are a proactive, detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you. Join our team at Ruvico Consumer Pvt. Ltd. and take your career to the next level! Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,30,000 /year Experience: 1 year(s) Deadline: 2025-07-31 23:59:59 Skills required: MS-Excel, English Proficiency (Spoken) and Hindi Proficiency (Spoken) About Company: We combine the power of science with the purity of clean ingredients to deliver skincare that works. Crafted for long-lasting beauty, our products are scientifically formulated to target your skin's unique needs, ensuring lasting radiance, clarity, and health. Experience skincare that's not just effective, but clean, simple, and built to last.