Rush Lifestyle

Job OverviewThe Customer Support Executive serves as the primary point of contact for customers, ensuring a seamless post-purchase experience. This role involves managing inquiries across multiple channels, coordinating returns and exchanges, and maintaining brand reputation by delivering prompt, personalized, and solution-oriented support. Key ResponsibilitiesRespond to customer queries via email, phone, chat, and social media in a professional and timely manner. Manage the entire process of returns, exchanges, and refunds, ensuring accuracy and efficiency. Collaborate with warehouse and logistics teams to track shipments, reverse pickups, and product quality issues. Maintain detailed records of customer interactions, transactions, and feedback in the CRM system. Identify recurring issues and facilitate feedback loops with product, design, and fulfillment teams. Uphold brand standards in tone, empathy, and service quality across all customer interactions. Contribute to the creation of help articles, FAQs, and support templates to improve operational efficiency. Nice-to-Have Interest or background in menswear or fashion styling. Experience handling customer escalations and process optimization. Multilingual communication ability. Work Environment Office-based or hybrid setup, depending on company policy. May require weekend or holiday availability during sales or high-demand periods.