Client Success Manager – Rubrix.ai Location: Hyderabad, India Full-time | On-site About Rubrix.ai Rubrix.ai is an Academic Excellence Platform designed to help colleges and universities unlock their full potential. It empowers institutions to achieve accreditation goals with ease, align curricula with evolving industry demands, and enhance placement outcomes by bridging critical skill gaps. By integrating the strengths of ed-tech, data intelligence, and outcome-based education, Rubrix.ai transforms the way educational institutions drive both academic and operational excellence. Why Does This Role Exist The Client Success Manager (CSM) is the strategic link between Rubrix.ai and its partner institutions. This role exists to ensure colleges derive maximum value from the platform, starting from onboarding and continuing throughout the client lifecycle. The CSM drives platform adoption, supports client needs, proactively solves problems, and collaborates with internal teams to improve product experience and customer success outcomes. You’ll play a pivotal role in building long-term, trust-based relationships with faculty, administrators, and placement officers—ensuring that Rubrix.ai becomes a deeply embedded part of their academic excellence journey. Key Responsibilities Client Onboarding & Enablement Lead end-to-end onboarding for new partner colleges Support data collection and seamless setup within the Rubrix.ai platform Conduct training sessions and workshops for faculty and admin staff Client Relationship Management Act as the primary point of contact for assigned college clients Build and maintain strong relationships with faculty, placement officers, and administrative teams Ensure consistent, proactive communication through calls, emails, and online meetings Promote platform adoption and ensure a high level of satisfaction and retention Support & Optimisation Monitor client activity and recommend ways to increase engagement and value Resolve client issues quickly in coordination with the tech and support teams Maintain internal documentation, FAQs, and best practices for smoother support Feedback & Product Advocacy Gather structured feedback from clients and relay to the product team Stay informed about new features and ensure clients are up to date and fully utilizing available tools Cross-Functional Collaboration Collaborate closely with sales, support, and product teams to ensure unified client experiences Assist the sales team in client demos and pre-sales engagement where needed Reporting & Documentation Track onboarding progress and client success KPIs Maintain accurate records of all client communications, feedback, and resolutions Provide regular reports on client health, satisfaction, and usage trends What We’ll Expect From You Education & Experience: Bachelor’s degree in business, technology, or a related field Minimum 1 year of experience in a client-facing role within a tech or SaaS company Prior experience in EdTech or working with higher education institutions (colleges/universities) is highly preferred Skills & Knowledge: Excellent communication and relationship-building skills Basic understanding of SaaS metrics like churn, adoption, and customer satisfaction Comfortable conducting product walkthroughs, client training, and feedback sessions Strong analytical thinking and problem-solving abilities Self-motivated, organised, and capable of managing multiple stakeholders