At rtCamp, we take pride in building enterprise-grade WordPress solutions that power some of the world’s largest brands. As a Technical Support Engineer (TSE), you will be the first line of defense for our clients—resolving issues, guiding them through challenges, and ensuring their digital experiences are smooth and reliable. This role is not just about fixing problems—it’s about empowering clients, improving processes, and being an integral part of our delivery team. You will collaborate closely with developers, project managers, and client teams to provide reliable, thoughtful, and timely support If you are someone who thrives at the intersection of technology and people, loves diving into WordPress and open-source tools, and enjoys solving puzzles that make a real impact, we’d love to meet you Key Responsibilities: Troubleshoot and resolve challenging problems across WordPress core, themes, plugins, performance, and server environments Assist clients across multiple channels (email, chat, video, or calls) with technical troubleshooting, educational walkthroughs, and consultative discussions. Help clients achieve long-term success with their WordPress platforms Handle fast-moving and complex situations with clear communication and ownership Proactively suggest improvements for client success, internal processes, and rtCamp’s overall offerings Maintain high standards of accuracy, thoroughness, and documentation for both clients and internal teams Continuously learn, adapt, and contribute to knowledge bases and team practices Participate in an on-call rotation (if required) to ensure 24/7 support coverage Must Haves Strong background in technical support, engineering, or customer success with proven problem-solving ability Deep hands-on experience creating and supporting WordPress websites, including core, themes, plugins, and multisite, with strong skills in customizing themes and plugins using PHP Fluency in written and spoken English with the ability to explain technical issues clearly to diverse audiences Ability to diagnose root causes quickly and deliver sustainable solutions under pressure A customer-first mindset with empathy, professionalism, and accountability in every interaction Self-motivated, adaptable, and reliable in a globally distributed, async-first environment Collaborative approach with a willingness to raise issues, drive resolutions, and contribute to team knowledge Good to Have Prior experience in customer-facing roles such as support, training, or consulting Familiarity with modern web fundamentals, including HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and version control (Git/SVN) Strong troubleshooting ability with a knack for breaking down complex problems into simple, workable solutions Awareness of scalability and performance considerations in web applications Exposure to monitoring and diagnostic tools like Kibana, Grafana, or New Relic Career Progression You will start as a TSE and stay in it for two years. After two years, you will be promoted to Senior TSE, where you will mentor junior TSE along with helping customers yourself. Around a total of five years, you will have the option to become Lead TSE or Technical Support Manager (TSM), depending on how much you prefer to work solo vs. managing people. Lead TSE works on enterprise-level customer support (more complex problems), while TSM manages a team of TSE and Senior TSE, including hiring, promotion, feedback, and managing CSAT score g oals. At rtCamp, we believe in fostering a work environment that reflects our core values of “Good Work. Good People.” We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, g ender.
rtCamp uses the Frappe framework to build custom applications and SaaS products, such as GoDAM and EasyEngine. We also use ERPNext internally as well as to transform client business processes. We’re looking for a Senior Software Engineer (Frappe/ERPNext) who can deliver high-quality Frappe apps and custom development and is also excited to open-source tools and frameworks in the Frappe ecosystem. You can see our open-source Frappe apps here: https://github.com/orgs/rtCamp/repositories?q=frappe Key Responsibilities Design, develop, and maintain custom applications, modules, and integrations on Frappe/ERPNext. Work with project managers and clients to gather requirements and translate them into technical solutions. Write clean, reusable, and well-documented code following best practices. Conduct code reviews, mentor junior developers, and enforce coding standards. Optimize system performance, troubleshoot issues, and ensure scalability and reliability. Actively contribute to Frappe and ERPNext open-source projects, including bug fixes, feature development, and community support. Must Haves 4+ years of hands-on experience with Frappe Framework and ERPNext development. Proficiency in architecting complex ERP modules, workflows, custom DocTypes, roles, and permissions. Strong Python development skills, with experience building and maintaining SaaS backends and/or ERP-grade applications. Track record of open-source contributions to Frappe or related projects (please include GitHub or public repo links in your application). Understanding of MariaDB/MySQL, REST APIs, and modern JavaScript. Strong communication skills and ability to translate business requirements into technical solutions. Good to Have Frappe Framework certification. Experience deploying and scaling Frappe/ERPNext in production environments. Knowledge of CI/CD pipelines and DevOps practices in the Frappe ecosystem. Familiarity with cloud platforms (AWS, GCP, Azure). At rtCamp, we believe in fostering a work environment that reflects our core values of “Good Work. Good People.” We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender.
As a Senior WordPress Engineer at rtCamp, you will develop, and maintain secure, scalable, and enterprise-grade WordPress solutions for Fortune 500 companies, government agencies, and publicly listed organizations worldwide. You’ll be part of a globally recognized WordPress VIP Gold Agency Partner. This role calls for deep technical expertise in WordPress—leveraging modern development practices, performance optimization, and advanced security measures—to deliver high-performing digital platforms that serve millions of users across diverse industries and geographies. Key Responsibilities Deliver secure, scalable, and easy-to-maintain WordPress solutions using engineering best practices and relevant coding standards. Write test cases for all the code you develop. Write and maintain technical project documentation including inline code commenting, Git repo readme, and clear commit messages. Respect timelines and communicate progress proactively. We are a remote team, so proactive communication is very important. Help other engineers on the team through code reviews, and other peer reviews. Must Haves In-depth WordPress engineering experience with high-quality outcomes. A good understanding of HTML, CSS, and plain JavaScript. Strong understanding of computer science fundamentals. Comfortable with git-based development and deployment workflow. Good to Have Some experience with the following: WordPress VIP platform Gutenberg block development WordPress REST API/GraphQL Enterprise experience At rtCamp, we believe in fostering a work environment that reflects our core values of “Good Work. Good People.” We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender.
Description rtCamp is a fast-growing organization looking for a Technical Consultant, someone who thrives at the intersection of technology and business. Were seeking an individual who enjoys solving business problems with modern web engineering solutions. At rtCamp, Sales is about building trust through technical depth, clarity, and hands-on expertise. Youll play a pivotal role in understanding complex requirements, shaping pre-sales solutions, leading tech demos to executives, and expanding existing client relationships. Key Responsibilities Work closely with the customer-facing teams to understand business requirements, challenges, and objectives of clients. This involves conducting assessments and identify solutions aligned with offerings from rtCamp. Design and propose technical solutions that meet the clients requirements. Present solution demos architecture walk-throughs as part of pre-sales pitches. Creating technical documentation including implementation plans aligned with the key business goals of clients. Assisting team with the up keeping and upgrades of conversion battle cards (playbooks, demos). Must Haves A hands-on knowledge of web technologies such as HTML, CSS, and JavaScript & server-side scripting languages such as PHP, Node.js. Ability to navigate technical discussions and brainstorming sessions with the client team. Writing compelling technical documents and being able to present implementation plans and approaches efficiently. Identifying upsell and cross-sell opportunities and creating implementation plans/pitches for current rtCamp clients. 5+ years of experience as a Solution Architect, Technical Consultant. Good To Have Prior experience working in close collaboration with cross-functional groups, including business teams, account management teams, project management, engineering, and business, to land new projects and long-lasting client relationships. Working knowledge of enterprise CMS/DXP platforms such as WordPress, Drupal, Kentico, Adobe Experience Manager, or Sitecore. Actively maintaining a blog/journal. Even better if you use WordPress for it. At rtCamp, we believe in fostering a work environment that reflects our core values of Good Work.Good People. We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender (ref:hirist.tech)
Description Are you a programmer who loves tinkering with infrastructure, automating workflows, and making systems scale seamlessly? If you understand the Ops side deeply and enjoy working across WordPress, Frappe, and SaaS platforms, this role is for you. Key Responsibilities Manage hosting & DevOps for WordPress, Frappe, and Node.js applications. Build and maintain autoscaling, high-availability Kubernetes clusters for production workloads. Automate repetitive tasks to improve accuracy, efficiency, and developer happiness. Debug and optimize performance issues in large-scale production setups. Extend and maintain our open-source projects like EasyEngine (WordPress) and Frappe Manager. Must Haves Strong Linux systems experience (preferably Ubuntu/Debian) and CLI proficiency. Hands-on with Docker and containerization. Deep understanding of security and scalability in web application context Automation skills with Ansible or equivalent. Networking and server hardening (iptables, firewalls, TLS, etc.) Familiarity with Git, CI/CD pipelines, and modern DevOps practices. Good To Have Experience with cloud platforms (AWS, GCP, Azure). Exposure to Kubernetes and container orchestration at scale. Knowledge of monitoring and logging tools (Prometheus, Grafana, ELK stack, Monit). Good grasp of programming languages such as Python, PHP. At rtCamp, we believe in fostering a work environment that reflects our core values of Good Work.Good People. We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender (ref:hirist.tech)
Description At rtCamp, we take pride in building enterprise-grade WordPress solutions that power some of the worlds largest brands. As a Technical Support Engineer (TSE), you will be the first line of defense for our clientsresolving issues, guiding them through challenges, and ensuring their digital experiences are smooth and reliable. This role is not just about fixing problemsits about empowering clients, improving processes, and being an integral part of our delivery team. You will collaborate closely with developers, project managers, and client teams to provide reliable, thoughtful, and timely support. If you are someone who thrives at the intersection of technology and people, loves diving into WordPress and open-source tools, and enjoys solving puzzles that make a real impact, wed love to meet you. Key Responsibilities Troubleshoot and resolve challenging problems across WordPress core, themes, plugins, performance, and server environments. Assist clients across multiple channels (email, chat, video, or calls) with technical troubleshooting, educational walkthroughs, and consultative discussions. Help clients achieve long-term success with their WordPress platforms. Handle fast-moving and complex situations with clear communication and ownership. Proactively suggest improvements for client success, internal processes, and rtCamps overall offerings. Maintain high standards of accuracy, thoroughness, and documentation for both clients and internal teams. Continuously learn, adapt, and contribute to knowledge bases and team practices. Participate in an on-call rotation (if required) to ensure 24/7 support coverage. Must Haves Strong background in technical support, engineering, or customer success with proven problem-solving ability. Deep hands-on experience creating and supporting WordPress websites, including core, themes, plugins, and multisite, with strong skills in customizing themes and plugins using PHP. Fluency in written and spoken English with the ability to explain technical issues clearly to diverse audiences. Ability to diagnose root causes quickly and deliver sustainable solutions under pressure. A customer-first mindset with empathy, professionalism, and accountability in every interaction. Self-motivated, adaptable, and reliable in a globally distributed, async-first environment. Collaborative approach with a willingness to raise issues, drive resolutions, and contribute to team knowledge. Good To Have Prior experience in customer-facing roles such as support, training, or consulting. Familiarity with modern web fundamentals, including HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and version control (Git/SVN). Strong troubleshooting ability with a knack for breaking down complex problems into simple, workable solutions. Awareness of scalability and performance considerations in web applications. Exposure to monitoring and diagnostic tools like Kibana, Grafana, or New Relic. Career Progression You will start as a TSE and stay in it for two years. After two years, you will be promoted to Senior TSE, where you will mentor junior TSE along with helping customers yourself. Around a total of five years, you will have the option to become Lead TSE or Technical Support Manager (TSM), depending on how much you prefer to work solo vs. managing people. Lead TSE works on enterprise-level customer support (more complex problems), while TSM manages a team of TSE and Senior TSE, including hiring, promotion, feedback, and managing CSAT score goals. At rtCamp, we believe in fostering a work environment that reflects our core values of Good Work. Good People. We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender (ref:hirist.tech)
Description As a Senior WordPress Engineer at rtCamp, you will develop, and maintain secure, scalable, and enterprise-grade WordPress solutions for Fortune 500 companies, government agencies, and publicly listed organizations worldwide. Youll be part of a globally recognized WordPress VIP Gold Agency Partner. This role calls for deep technical expertise in WordPressleveraging modern development practices, performance optimization, and advanced security measuresto deliver high-performing digital platforms that serve millions of users across diverse industries and geographies. Key Responsibilities Deliver secure, scalable, and easy-to-maintain WordPress solutions using engineering best practices and relevant coding standards. Write test cases for all the code you develop. Write and maintain technical project documentation including inline code commenting, Git reporeadme, and clear commit messages. Respect timelines and communicate progress proactively. We are a remote team, so proactive communication is very important. Help other engineers on the team through code reviews, and other peer reviews. Must Haves In-depth WordPress engineering experience with high-quality outcomes. A good understanding of HTML, CSS, and plain JavaScript. Strong understanding of computer science fundamentals. Comfortable with git-based development and deployment workflow. Good To Have Some experience with the following : WordPress VIP platform Gutenberg block development WordPress REST API/GraphQL Enterprise experience At rtCamp, we believe in fostering a work environment that reflects our core values of Good Work.Good People. We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender] (ref:hirist.tech)
rtCamp uses the Frappe framework to build custom applications and SaaS products, such as GoDAM and EasyEngine. We also use ERPNext internally as well as to transform client business processes. We're looking for a Senior Frappe/ERPNext Functional Consultant who can analyze business requirements, design workflows, and translate them into Frappe/ERPNext specifications. This role involves working closely with clients, product managers, and developers to ensure high-quality ERPNext implementations and custom app/SaaS solutions powered by Frappe. Key Responsibilities Partner with SaaS clients to analyze business needs, product goals, and user journeys. Translate requirements into functional specs, workflows, wireframes, and user stories. Collaborate with developers to ensure clear handoff and successful implementation. Conduct gap analysis between out-of-the-box Frappe/ERPNext features and custom requirements for SaaS products. Assist in product roadmap planning and prioritization for outsourced development. Support UAT, client demos, and documentation. Ensure solutions are scalable and SaaS-ready (multi-tenancy, billing, integrations). Must Haves 5+ years of product/ERP consulting in Frappe/ERPNext based projects. Strong understanding of how to map business requirements into custom Frappe apps and SaaS workflows. Experience creating clear functional/technical specs and working with engineering teams. Familiarity with SaaS concepts: subscriptions, payments, multi-tenancy, and APIs. Excellent client-facing and communication skills. Good To Have ERPNext/Frappe certification. Hands-on ERPNext/Frappe configuration or lightweight customization. Exposure to Agile product management practices. Understanding of SaaS growth levers : analytics, integrations, and user onboarding. Experience in collaborating with open-source projects and communities. At rtCamp, we believe in fostering a work environment that reflects our core values of "Good Work. Good People." We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender. (ref:hirist.tech)
Description rtCamp uses the Frappe framework to build custom applications and SaaS products, such as GoDAM and EasyEngine. We also use ERPNext internally as well as to transform client business processes. Were looking for a Senior Software Engineer (Frappe/ERPNext) who can deliver high-quality Frappe apps and custom development and is also excited to open-source tools and frameworks in the Frappe ecosystem. Key Responsibilities Design, develop, and maintain custom applications, modules, and integrations on Frappe/ERPNext. Work with project managers and clients to gather requirements and translate them into technical solutions. Write clean, reusable, and well-documented code following best practices. Conduct code reviews, mentor junior developers, and enforce coding standards. Optimize system performance, troubleshoot issues, and ensure scalability and reliability. Actively contribute to Frappe and ERPNext open-source projects, including bug fixes, feature development, and community support. Must Haves 4+ years of hands-on experience with Frappe Framework and ERPNext development. Proficiency in architecting complex ERP modules, workflows, custom DocTypes, roles, and permissions. Strong Python development skills, with experience building and maintaining SaaS backends and/or ERP-grade applications. Track record of open-source contributions to Frappe or related projects (please include GitHub or public repo links in your application). Understanding of MariaDB/MySQL, REST APIs, and modern JavaScript. Strong communication skills and ability to translate business requirements into technical solutions. Good To Have Frappe Framework certification. Experience deploying and scaling Frappe/ERPNext in production environments. Knowledge of CI/CD pipelines and DevOps practices in the Frappe ecosystem. Familiarity with cloud platforms (AWS, GCP, Azure). At rtCamp, we believe in fostering a work environment that reflects our core values of Good Work. Good People." We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender (ref:hirist.tech)
Description rtCamp uses the Frappe framework to build custom applications and SaaS products, such as GoDAM and EasyEngine. We also use ERPNext internally as well as to transform client business processes. Were looking for a Lead Frappe/ERPNext Engineer who can architect, lead, and deliver high-quality Frappe apps and ERPNext customizations, while also driving our open-source contributions to the Frappe ecosystem. Key Responsibilities Lead the architecture, design, and development of custom applications, modules, and integrations on Frappe/ERPNext. Collaborate with project managers, solution architects, and clients to define technical roadmaps and ensure alignment with business needs. Ensure code quality, reusability, and documentation by establishing and enforcing engineering best practices. Conduct code reviews and provide technical mentorship to junior and senior engineers. Troubleshoot, optimize, and scale ERPNext/Frappe deployments for enterprise-grade workloads. Drive open-source contributions such as bug fixes, new features, and community engagement in the Frappe ecosystem. Participate in strategic decisions around technology stack, DevOps, and SaaS product direction Must Haves 8+ years of hands-on experience with Frappe Framework and ERPNext development. At least 2 years of experience leading and mentoring developers in the past. Proven experience architecting Frappe apps and/or ERPNext solutions. Strong Python expertise with a track record of building SaaS backends or ERP-grade systems. Contributions to Frappe, ERPNext, or related open-source projects (please share GitHub/public repos). Solid knowledge of MariaDB/MySQL, REST APIs, and modern JavaScript. Strong leadership, communication, and ability to translate business requirements into scalable technical solutions (ref:hirist.tech)
Description rtCamp uses the Frappe framework to build custom applications and SaaS products, such as GoDAM and EasyEngine. We also use ERPNext internally as well as to transform client business processes. We are looking for a Senior Frappe/ERPNext Project Manager to lead client engagements, manage project delivery, and ensure smooth collaboration between business stakeholders and engineering teams. This role combines project leadership, process understanding, and Frappe/ERPNext expertise to deliver high-quality SaaS and ERP solutions. Key Responsibilities Manage end-to-end project delivery for custom Frappe-based SaaS development and ERPNext implementations. Act as the primary client contact, ensuring clear communication and expectation management. Work with functional consultants and developers to translate business needs into project plans, specs, and deliverables. Define and monitor project scope, timelines, budgets, and risks. Ensure Agile/Scrum practices are followed, including sprint planning, standups, and retrospectives. Conduct UAT coordination, client demos, and rollout planning. Support resource planning, workload balancing, and mentoring junior PMs or coordinators. Contribute to continuous improvement in project management practices within rtCamp. Must Haves 5+ years of project management experience in Frappe/ERPNext-based projects. Strong understanding of ERPNext modules and Frappe app development lifecycles. Proven track record of managing multiple projects for SaaS or ERP clients. Excellent client-facing communication and stakeholder management skills. Experience with Agile/Scrum methodologies and tools (Jira, Trello, GitHub Projects, etc. Good To Have ERPNext/Frappe certification. Prior hands-on experience in functional consulting or ERPNext configuration. Familiarity with SaaS concepts (multi-tenancy, billing, subscriptions, integrations). PMP, CSM, or equivalent project management certification. Experience leading distributed/remote teams. At rtCamp, we believe in fostering a work environment that reflects our core values of Good Work. Good People. We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender (ref:hirist.tech)
Description rtCamp uses the Frappe framework to build custom applications and SaaS products, such as GoDAM and EasyEngine. We also use ERPNext internally as well as to transform client business processes. We are looking for a Senior Frappe/ERPNext Project Manager to lead client engagements, manage project delivery, and ensure smooth collaboration between business stakeholders and engineering teams. This role combines project leadership, process understanding, and Frappe/ERPNext expertise to deliver high-quality SaaS and ERP solutions. Key Responsibilities Manage end-to-end project delivery for custom Frappe-based SaaS development and ERPNext implementations. Act as the primary client contact, ensuring clear communication and expectation management. Work with functional consultants and developers to translate business needs into project plans, specs, and deliverables. Define and monitor project scope, timelines, budgets, and risks. Ensure Agile/Scrum practices are followed, including sprint planning, standups, and retrospectives. Conduct UAT coordination, client demos, and rollout planning. Support resource planning, workload balancing, and mentoring junior PMs or coordinators. Contribute to continuous improvement in project management practices within rtCamp. Must Haves 5+ years of project management experience in Frappe/ERPNext-based projects. Strong understanding of ERPNext modules and Frappe app development lifecycles. Proven track record of managing multiple projects for SaaS or ERP clients. Excellent client-facing communication and stakeholder management skills. Experience with Agile/Scrum methodologies and tools (Jira, Trello, GitHub Projects, etc. Good To Have ERPNext/Frappe certification. Prior hands-on experience in functional consulting or ERPNext configuration. Familiarity with SaaS concepts (multi-tenancy, billing, subscriptions, integrations). PMP, CSM, or equivalent project management certification. Experience leading distributed/remote teams. At rtCamp, we believe in fostering a work environment that reflects our core values of Good Work. Good People. We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender (ref:hirist.tech)
rtCamp is a fast-growing organization looking for a Senior Sales Solutions Engineer, someone who thrives at the intersection of technology and business, Were seeking an individual who enjoys solving business problems with modern web engineering solutions At rtCamp, Sales is about building trust through technical depth, clarity, and hands-on expertise Youll play a pivotal role in gathering complex requirements, shaping pre-sales solutions, leading tech demos to executives, and expanding existing client relationships, Key Responsibilities Work closely with the customer-facing teams to understand business requirements, challenges, and objectives of clients This involves conducting assessments and demos, Design, propose and iterate technical solutions, Present solution POCs and architecture walk-throughs to client-side stakeholders as a part of pre-sales journey, Creating technical documentation including implementation plans aligned with the key business goals of clients, Assisting team with the up keeping and upgrades of conversion battle cards (demos, playbooks, pitches), Must Haves A hands-on knowledge of web technologies such as HTML, CSS, and JavaScript & server-side scripting languages such as PHP, Node js, Ability to navigate client brainstorming sessions and propose solutions with strong empathy for their current and future goals Writing compelling technical solution documents for proposals and being able to present implementation plans efficiently, Identifying upsell and cross-sell opportunities and creating implementation plans/pitches for current rtCamp clients, 5+ years of experience as a Solution Architect, Technical Consultant or Sales Engineer, Good to Have Prior experience working in close collaboration with cross-functional groups, including business, delivery and account management, engineering teams, to land new projects, Working knowledge of enterprise CMS/DXP platforms such as WordPress, Drupal, Kentico, Adobe Experience Manager, or Sitecore, Actively maintaining a blog/journal Even better if you use WordPress for it, At rtCamp, we believe in fostering a work environment that reflects our core values of ?Good Work Good People ? We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender,
In this role, you will manage complex projects, support teams towards Delivery success, and support fellow Project Managers on their growth within the team. You’ll use your process, technical and functional understanding of WordPress, as well as the Project Management discipline, to bring strategic value to some of the largest multinational corporations, government agencies, and public listed companies in the world. At rtCamp we place the utmost importance on client satisfaction. We’re looking for someone who shares our commitment to the same and is capable of delivering on that client satisfaction both in day-to-day activities and high level strategies. Key Responsibilities Project Outcome/Delivery Ownership: ability to drive a small or large team to tangible, value-producing delivery outcomes aligned with Client’s business goals. Sales and Account Support: Able to scope out a potential project, and work collaboratively with the Team to estimate efforts to achieve Client goals. Project initiation: ensure project handover is effectively executed, and all necessary initiations are completed, inclusive of comprehensive roadmaps to achieve client goals. Work hand-in-hand with the Sales team to identify key opportunities at the onset of a project for long-term partnership and strategic success. Setup, Facilitation, and Action on Meetings: Assurance that all meetings are adequate setup, executed and actioned on per standard process. Capable of conducting strategic calls with Clients to discuss potential opportunities and scope development outside of any current SOWs. Primary Client/Project Point of Contact and Facilitator: Serve as a reliable partner and primary point of contact for Clients. Proactively handling anything that arises. Team & Time Management : Manage a large team’s workload based on priority, verify the timesheet, convey the feedback timely, support growth planning of your POD team members. Handle 4 to 6 active client projects day to day alongside internally supporting the broader PM team. Budget Management : Able to manage large budgets on enterprise client projects, ensuring on time, but also on budget delivery. Risk Management : Capable of mitigating risk early and often on projects, avoiding unnecessary strain on the team and the project success. Encourages accountability, minimize risk to prevent problems from escalating further. Strategic Initiatives: Able to work alongside sales to develop strategic plans for Clients to foster larger, and longer, relationships. Reporting & Maintain Project Details : Generating, analyzing, and reporting within the project, as well as providing compelling reports demonstrating the overarching value of our work to the Client. Must Haves Minimum 5 years of Project Management experience with WordPress technical understanding, delivering projects successfully. We do not expect you to run to a developer or technical analyst for simple client questions. You are expected to handle most user-level support yourself. Familiarity working with enterprise clients/solutions. Proven track record managing large/complex projects with successful outcomes. Proficient using Google Workspace (G Suite) products. Knowledge about Project Management Tools (JIRA, GitHub, Asana, Trello, other PMS tools) and Scrum, Agile process understanding. Self-management skills to operate dependably in a Fully Remote working culture, flexibility to work in different time zones based on client’s business needs. Strong English communication skills (Verbal & Written). Well aware of client business goals and objectives. Able to identify strategic opportunities to engage with client teams and stakeholders to collaborate building strong, long-term client relationships. Proficiency in publishing, e-commerce, or enterprise CMS industries is crucial. Given that most of our clients operate in these sectors, we anticipate our Project Manager to possess domain knowledge, minimizing reliance on other team members. Re-platforming, project discovery, and project execution experience. Good to Have In-depth WordPress engineering experience with high-quality outcomes. WordPress VIP platform project management experience. Knowledge of other hosting platforms. Proficiency in using CMS platforms that compete with WordPress. At rtCamp, we believe in fostering a work environment that reflects our core values of “Good Work. Good People.” We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender.
At rtCamp, we take pride in building enterprise-grade WordPress solutions that power some of the world’s largest brands. As a Technical Support Engineer (TSE), you will be the first line of defense for our clients—resolving issues, guiding them through challenges, and ensuring their digital experiences are smooth and reliable. This role is not just about fixing problems—it’s about empowering clients, improving processes, and being an integral part of our delivery team. You will collaborate closely with developers, project managers, and client teams to provide reliable, thoughtful, and timely support If you are someone who thrives at the intersection of technology and people, loves diving into WordPress and open-source tools, and enjoys solving puzzles that make a real impact, we’d love to meet you Key Responsibilities: Troubleshoot and resolve challenging problems across WordPress core, themes, plugins, performance, and server environments Assist clients across multiple channels (email, chat, video, or calls) with technical troubleshooting, educational walkthroughs, and consultative discussions. Help clients achieve long-term success with their WordPress platforms Handle fast-moving and complex situations with clear communication and ownership Proactively suggest improvements for client success, internal processes, and rtCamp’s overall offerings Maintain high standards of accuracy, thoroughness, and documentation for both clients and internal teams Continuously learn, adapt, and contribute to knowledge bases and team practices Participate in an on-call rotation (if required) to ensure 24/7 support coverage Must Haves Strong background in technical support, engineering, or customer success with proven problem-solving ability Deep hands-on experience creating and supporting WordPress websites, including core, themes, plugins, and multisite, with strong skills in customizing themes and plugins using PHP Fluency in written and spoken English with the ability to explain technical issues clearly to diverse audiences Ability to diagnose root causes quickly and deliver sustainable solutions under pressure A customer-first mindset with empathy, professionalism, and accountability in every interaction Self-motivated, adaptable, and reliable in a globally distributed, async-first environment Collaborative approach with a willingness to raise issues, drive resolutions, and contribute to team knowledge Good to Have Prior experience in customer-facing roles such as support, training, or consulting Familiarity with modern web fundamentals, including HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and version control (Git/SVN) Strong troubleshooting ability with a knack for breaking down complex problems into simple, workable solutions Awareness of scalability and performance considerations in web applications Exposure to monitoring and diagnostic tools like Kibana, Grafana, or New Relic Career Progression You will start as a TSE and stay in it for two years. After two years, you will be promoted to Senior TSE, where you will mentor junior TSE along with helping customers yourself. Around a total of five years, you will have the option to become Lead TSE or Technical Support Manager (TSM), depending on how much you prefer to work solo vs. managing people. Lead TSE works on enterprise-level customer support (more complex problems), while TSM manages a team of TSE and Senior TSE, including hiring, promotion, feedback, and managing CSAT score g oals. At rtCamp, we believe in fostering a work environment that reflects our core values of “Good Work. Good People.” We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, g ender.
In this role, you will manage complex projects, support teams towards Delivery success, and support fellow Project Managers on their growth within the team. You'll use your process, technical and functional understanding of WordPress, as well as the Project Management discipline, to bring strategic value to some of the largest multinational corporations, government agencies, and public listed companies in the world. At rtCamp we place the utmost importance on client satisfaction. We're looking for someone who shares our commitment to the same and is capable of delivering on that client satisfaction both in day-to-day activities and high level strategies. Key Responsibilities Project Outcome/Delivery Ownership: ability to drive a small or large team to tangible, value-producing delivery outcomes aligned with Client's business goals. Sales and Account Support: Able to scope out a potential project, and work collaboratively with the Team to estimate efforts to achieve Client goals. Project initiation: ensure project handover is effectively executed, and all necessary initiations are completed, inclusive of comprehensive roadmaps to achieve client goals. Work hand-in-hand with the Sales team to identify key opportunities at the onset of a project for long-term partnership and strategic success. Setup, Facilitation, and Action on Meetings: Assurance that all meetings are adequate setup, executed and actioned on per standard process. Capable of conducting strategic calls with Clients to discuss potential opportunities and scope development outside of any current SOWs. Primary Client/Project Point of Contact and Facilitator: Serve as a reliable partner and primary point of contact for Clients. Proactively handling anything that arises. Team & Time Management : Manage a large team's workload based on priority, verify the timesheet, convey the feedback timely, support growth planning of your POD team members. Handle 4 to 6 active client projects day to day alongside internally supporting the broader PM team. Budget Management : Able to manage large budgets on enterprise client projects, ensuring on time, but also on budget delivery. Risk Management : Capable of mitigating risk early and often on projects, avoiding unnecessary strain on the team and the project success. Encourages accountability, minimize risk to prevent problems from escalating further. Strategic Initiatives: Able to work alongside sales to develop strategic plans for Clients to foster larger, and longer, relationships. Reporting & Maintain Project Details : Generating, analyzing, and reporting within the project, as well as providing compelling reports demonstrating the overarching value of our work to the Client. Must Haves Minimum 5 years of Project Management experience with WordPress technical understanding, delivering projects successfully. We do not expect you to run to a developer or technical analyst for simple client questions. You are expected to handle most user-level support yourself. Familiarity working with enterprise clients/solutions. Proven track record managing large/complex projects with successful outcomes. Proficient using Google Workspace (G Suite) products. Knowledge about Project Management Tools (JIRA, GitHub, Asana, Trello, other PMS tools) and Scrum, Agile process understanding. Self-management skills to operate dependably in a Fully Remote working culture, flexibility to work in different time zones based on client's business needs. Strong English communication skills (Verbal & Written). Well aware of client business goals and objectives. Able to identify strategic opportunities to engage with client teams and stakeholders to collaborate building strong, long-term client relationships. Proficiency in publishing, e-commerce, or enterprise CMS industries is crucial. Given that most of our clients operate in these sectors, we anticipate our Project Manager to possess domain knowledge, minimizing reliance on other team members. Re-platforming, project discovery, and project execution experience. Good to Have In-depth WordPress engineering experience with high-quality outcomes. WordPress VIP platform project management experience. Knowledge of other hosting platforms. Proficiency in using CMS platforms that compete with WordPress. At rtCamp, we believe in fostering a work environment that reflects our core values of Good Work. Good People. We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender.
Description At rtCamp, we take pride in building enterprise-grade WordPress solutions that power some of the worlds largest brands. As a Technical Support Engineer (TSE), you will be the first line of defense for our clientsresolving issues, guiding them through challenges, and ensuring their digital experiences are smooth and reliable. This role is not just about fixing problemsits about empowering clients, improving processes, and being an integral part of our delivery team. You will collaborate closely with developers, project managers, and client teams to provide reliable, thoughtful, and timely support. If you are someone who thrives at the intersection of technology and people, loves diving into WordPress and open-source tools, and enjoys solving puzzles that make a real impact, wed love to meet you. Key Responsibilities Troubleshoot and resolve challenging problems across WordPress core, themes, plugins, performance, and server environments. Assist clients across multiple channels (email, chat, video, or calls) with technical troubleshooting, educational walkthroughs, and consultative discussions. Help clients achieve long-term success with their WordPress platforms. Handle fast-moving and complex situations with clear communication and ownership. Proactively suggest improvements for client success, internal processes, and rtCamps overall offerings. Maintain high standards of accuracy, thoroughness, and documentation for both clients and internal teams. Continuously learn, adapt, and contribute to knowledge bases and team practices. Participate in an on-call rotation (if required) to ensure 24/7 support coverage. Must Haves Strong background in technical support, engineering, or customer success with proven problem-solving ability. Deep hands-on experience creating and supporting WordPress websites, including core, themes, plugins, and multisite, with strong skills in customizing themes and plugins using PHP. Fluency in written and spoken English with the ability to explain technical issues clearly to diverse audiences. Ability to diagnose root causes quickly and deliver sustainable solutions under pressure. A customer-first mindset with empathy, professionalism, and accountability in every interaction. Self-motivated, adaptable, and reliable in a globally distributed, async-first environment. Collaborative approach with a willingness to raise issues, drive resolutions, and contribute to team knowledge. Good To Have Prior experience in customer-facing roles such as support, training, or consulting. Familiarity with modern web fundamentals, including HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and version control (Git/SVN). Strong troubleshooting ability with a knack for breaking down complex problems into simple, workable solutions. Awareness of scalability and performance considerations in web applications. Exposure to monitoring and diagnostic tools like Kibana, Grafana, or New Relic. Career Progression You will start as a TSE and stay in it for two years. After two years, you will be promoted to Senior TSE, where you will mentor junior TSE along with helping customers yourself. Around a total of five years, you will have the option to become Lead TSE or Technical Support Manager (TSM), depending on how much you prefer to work solo vs. managing people. Lead TSE works on enterprise-level customer support (more complex problems), while TSM manages a team of TSE and Senior TSE, including hiring, promotion, feedback, and managing CSAT score goals. At rtCamp, we believe in fostering a work environment that reflects our core values of Good Work. Good People. We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender (ref:hirist.tech)