At rtCamp, we take pride in building enterprise-grade WordPress solutions that power some of the world’s largest brands. As a Technical Support Engineer (TSE), you will be the first line of defense for our clients—resolving issues, guiding them through challenges, and ensuring their digital experiences are smooth and reliable. This role is not just about fixing problems—it’s about empowering clients, improving processes, and being an integral part of our delivery team. You will collaborate closely with developers, project managers, and client teams to provide reliable, thoughtful, and timely support If you are someone who thrives at the intersection of technology and people, loves diving into WordPress and open-source tools, and enjoys solving puzzles that make a real impact, we’d love to meet you Key Responsibilities: Troubleshoot and resolve challenging problems across WordPress core, themes, plugins, performance, and server environments Assist clients across multiple channels (email, chat, video, or calls) with technical troubleshooting, educational walkthroughs, and consultative discussions. Help clients achieve long-term success with their WordPress platforms Handle fast-moving and complex situations with clear communication and ownership Proactively suggest improvements for client success, internal processes, and rtCamp’s overall offerings Maintain high standards of accuracy, thoroughness, and documentation for both clients and internal teams Continuously learn, adapt, and contribute to knowledge bases and team practices Participate in an on-call rotation (if required) to ensure 24/7 support coverage Must Haves Strong background in technical support, engineering, or customer success with proven problem-solving ability Deep hands-on experience creating and supporting WordPress websites, including core, themes, plugins, and multisite, with strong skills in customizing themes and plugins using PHP Fluency in written and spoken English with the ability to explain technical issues clearly to diverse audiences Ability to diagnose root causes quickly and deliver sustainable solutions under pressure A customer-first mindset with empathy, professionalism, and accountability in every interaction Self-motivated, adaptable, and reliable in a globally distributed, async-first environment Collaborative approach with a willingness to raise issues, drive resolutions, and contribute to team knowledge Good to Have Prior experience in customer-facing roles such as support, training, or consulting Familiarity with modern web fundamentals, including HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and version control (Git/SVN) Strong troubleshooting ability with a knack for breaking down complex problems into simple, workable solutions Awareness of scalability and performance considerations in web applications Exposure to monitoring and diagnostic tools like Kibana, Grafana, or New Relic Career Progression You will start as a TSE and stay in it for two years. After two years, you will be promoted to Senior TSE, where you will mentor junior TSE along with helping customers yourself. Around a total of five years, you will have the option to become Lead TSE or Technical Support Manager (TSM), depending on how much you prefer to work solo vs. managing people. Lead TSE works on enterprise-level customer support (more complex problems), while TSM manages a team of TSE and Senior TSE, including hiring, promotion, feedback, and managing CSAT score g oals. At rtCamp, we believe in fostering a work environment that reflects our core values of “Good Work. Good People.” We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, g ender.
rtCamp uses the Frappe framework to build custom applications and SaaS products, such as GoDAM and EasyEngine. We also use ERPNext internally as well as to transform client business processes. We’re looking for a Senior Software Engineer (Frappe/ERPNext) who can deliver high-quality Frappe apps and custom development and is also excited to open-source tools and frameworks in the Frappe ecosystem. You can see our open-source Frappe apps here: https://github.com/orgs/rtCamp/repositories?q=frappe Key Responsibilities Design, develop, and maintain custom applications, modules, and integrations on Frappe/ERPNext. Work with project managers and clients to gather requirements and translate them into technical solutions. Write clean, reusable, and well-documented code following best practices. Conduct code reviews, mentor junior developers, and enforce coding standards. Optimize system performance, troubleshoot issues, and ensure scalability and reliability. Actively contribute to Frappe and ERPNext open-source projects, including bug fixes, feature development, and community support. Must Haves 4+ years of hands-on experience with Frappe Framework and ERPNext development. Proficiency in architecting complex ERP modules, workflows, custom DocTypes, roles, and permissions. Strong Python development skills, with experience building and maintaining SaaS backends and/or ERP-grade applications. Track record of open-source contributions to Frappe or related projects (please include GitHub or public repo links in your application). Understanding of MariaDB/MySQL, REST APIs, and modern JavaScript. Strong communication skills and ability to translate business requirements into technical solutions. Good to Have Frappe Framework certification. Experience deploying and scaling Frappe/ERPNext in production environments. Knowledge of CI/CD pipelines and DevOps practices in the Frappe ecosystem. Familiarity with cloud platforms (AWS, GCP, Azure). At rtCamp, we believe in fostering a work environment that reflects our core values of “Good Work. Good People.” We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender.
As a Senior WordPress Engineer at rtCamp, you will develop, and maintain secure, scalable, and enterprise-grade WordPress solutions for Fortune 500 companies, government agencies, and publicly listed organizations worldwide. You’ll be part of a globally recognized WordPress VIP Gold Agency Partner. This role calls for deep technical expertise in WordPress—leveraging modern development practices, performance optimization, and advanced security measures—to deliver high-performing digital platforms that serve millions of users across diverse industries and geographies. Key Responsibilities Deliver secure, scalable, and easy-to-maintain WordPress solutions using engineering best practices and relevant coding standards. Write test cases for all the code you develop. Write and maintain technical project documentation including inline code commenting, Git repo readme, and clear commit messages. Respect timelines and communicate progress proactively. We are a remote team, so proactive communication is very important. Help other engineers on the team through code reviews, and other peer reviews. Must Haves In-depth WordPress engineering experience with high-quality outcomes. A good understanding of HTML, CSS, and plain JavaScript. Strong understanding of computer science fundamentals. Comfortable with git-based development and deployment workflow. Good to Have Some experience with the following: WordPress VIP platform Gutenberg block development WordPress REST API/GraphQL Enterprise experience At rtCamp, we believe in fostering a work environment that reflects our core values of “Good Work. Good People.” We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender.