Candidate must have ITI / Diploma in Refrigeration and Airconditioning Work involves Installing, troubleshooting and repairs of air conditioning and refrigeration systems. Attending Field calls for installation, Service and repairs of refrigerators. Attending escalation complain from other states of India. Communicate with customers and provide demo for newly installed Refrigerators Perform preventive maintenance and service calls for customer under Maintenance contract. Possess advance knowledge in performing Refrigerant ( R134 & R600 Gas ) Charge preferably using Weight Measure system. Display ability to read standard blueprints and electrical schematics concerning Refrigeration and HVAC Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and Installation and repairs tasks. Ensure safety and protection of customer assets while performing repairs / maintenance at customers place. Safely perform highly complex repairs of the Refrigeration Product ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision Display the ability to train and mentor other technicians as necessary Ensure uniform and personal appearances are clean and professional, maintain confidentiality of customer information, and protect company assets Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
RoyalUX Products Pvt Ltd is seeking a dedicated and customer-focused Customer Care Executive to provide exceptional support to our valued customers. The successful candidate will handle customer inquiries, resolve complaints, and ensure a positive experience with our products and services. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, or chat. Provide accurate product information and assist customers with their requests. Resolve customer complaints efficiently, ensuring customer satisfaction. Record and update customer interactions and transactions in the CRM system. Follow up with customers to ensure their issues are resolved. Collaborate with other departments to address customer concerns effectively. Maintain a high level of product knowledge to assist customers better. Gather customer feedback and relay insights to the management team for continuous improvement. Qualifications: Proven experience in customer service or a similar role. Excellent communication and interpersonal skills. Problem-solving skills and patience. Ability to work in a fast-paced environment. Familiarity with CRM systems and MS Office. High school diploma or equivalent; higher education preferred. Skills & Attributes: Customer-oriented attitude. Strong multitasking abilities. Good listening skills. Ability to handle challenging situations calmly. Positive attitude and a professional demeanor.