As a Technical Support Engineer at Narvar, you will play a crucial role as the department's subject matter expert, providing advanced technical assistance and support to customers and other support engineers. Your responsibilities will include diagnosing and resolving high-priority, complex technical issues, conducting root cause analysis to implement preventive measures, managing incidents and service requests, and serving as the primary escalation point for critical issues from high-value customers. Additionally, you will work closely with cross-functional teams to drive function-level initiatives for Narvar's success. Key Responsibilities: - Diagnose and resolve high-priority, complex technical issues reported by customers - Conduct root cause analysis of recurring issues and implement preventive measures - Manage and prioritize incidents and service requests, ensuring compliance with SLAs - Serve as the main escalation point for critical issues and actively participate in customer calls - Provide On Call support in rotation, including weekends - Collaborate with cross-functional teams to drive resolution to critical customer issues and process improvement initiatives Other Key Result Areas: - Mentor and provide guidance to junior support engineers - Work closely with cross-functional teams to address customer needs and feedback - Identify opportunities for improving support processes and tools - Participate in projects aimed at improving support services, product features, and customer satisfaction - Maintain expertise in the company's products, services, and technologies Qualifications: - 5-8 years of experience in technical support or a related field - Strong background in troubleshooting and resolving complex technical issues for global customers - Deep understanding of APIs, knowledge of database tables & SQL - Proficiency in HTML, CSS, JavaScript, Microsoft Excel, and intermediate Python - Ability to work independently with minimal supervision - Excellent communication skills to explain technical concepts to both technical and non-technical audiences - Strong analytical and problem-solving abilities - Customer service orientation and commitment to delivering exceptional support experience - Flexibility and agility in a fast-paced environment - Ability to create and maintain detailed technical documentation Join Narvar on their mission to simplify the everyday lives of consumers by driving customer loyalty through seamless post-purchase experiences. With a diverse portfolio of clients and a global reach, Narvar offers a dynamic work environment where innovation and collaboration thrive. Celebrate professional wins and milestones with a team that values both hard work and a supportive community. (Note: Privacy Policy for job applications available on the website),
Ocrolus Administration, People & HR Gurugram, Haryana, India Posted on Sep 27, 2025 Apply now Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business. Job Summary The Senior Talent Acquisition Associate will support the Ocrolus Talent Acquisition team in executing recruitment strategies, focusing on the coordination of bulk hiring drives and sourcing candidates for both technical and non-technical roles. The ideal candidate will be committed to building high-quality talent pipelines, co-ordinating high-volume recruitment drives, excellent organizational skills, and a strong ability to engage with candidates across various channels. What You'll Do Sourcing and Recruitment: Actively source and engage candidates for both technical and non-technical roles using advanced search methods, AI-driven sourcing tools, job boards, and professional networks. Screen resumes, conduct initial candidate assessments, and manage candidate pipelines. Assist in developing job descriptions and posting job advertisements across multiple channels. Candidate Management Maintain regular communication with candidates throughout the recruitment process, providing timely updates and ensuring a positive candidate experience. Manage the applicant tracking system (ATS) to ensure accurate and up-to-date candidate records. Coordinate pre-employment activities, including background checks, reference checks, and offer letters. Stakeholder Collaboration Work closely with hiring managers, HR teams, and other stakeholders to understand hiring needs and align recruitment strategies accordingly. Provide regular updates and reports on recruitment activities, progress, and challenges to the Talent Acquisition Manager. Process Improvement Identify opportunities to streamline and improve the recruitment process. Leverage AI and automation tools to streamline sourcing, screening, and scheduling. Stay updated on industry best practices and trends in talent acquisition to contribute to the continuous improvement of recruitment strategies. Administrative Support Assist with the preparation of recruitment materials, including job descriptions, interview guides, and candidate presentations. Handle candidate inquiries and provide support in scheduling interviews, coordinating travel arrangements, and managing other recruitment logistics. What You'll Bring Bachelor’s degree in Human Resources, Business Administration, or a related field. 3-5 years of experience in recruitment, with a focus on bulk hiring and/or sourcing for tech and non-tech roles. Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Proficiency in using applicant tracking systems (ATS) and recruitment tools. Ability to work in a fast-paced, high-volume environment. Life at Ocrolus We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our Culture Is Grounded In Four Core Values Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together. Apply now See more open positions at Ocrolus
Nivoda Marketing & Communications, Operations Mumbai, Maharashtra, India Posted on Sep 30, 2025 Apply now Location Mumbai Employment Type Full time Department Media Operations Designation : Team Lead - Media operations Location: BKC, Mumbai (In office) Working shift : 24/7(Morning/Evening/Night) About Nivoda Nivoda is a global B2B diamond and gemstone marketplace, providing jewelry retailers with access to competitive, high-quality diamond supplies. Recognized for its operational efficiency and commitment to customer success, Nivoda helps businesses grow profitably by minimizing inventory risks and optimizing the supply chain. Key Responsibilities Ensure high security standards are maintained throughout the shift Ensure SOPs are followed by the team Attendance management Daily tallying and auditing of stones received and stored in safe Take ownership of the entire photography and videography process of precious stones and ensure thorough stock check at the end of each shift Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting monthly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team. Required Skills & Experience Minimum 2 years of Team handling experience Transparent & honest approach- as he/she will be dealing with stones Speaks good English, written and verbal MS Office and reporting skills Ability to multitask efficiently with multiple counterparts Attention to detail Humble, honest, trustworthy Shows respect & appreciation for every person Takes 100% responsibility with a can do attitude - Does not blame, complain, criticize or condemn Apply now See more open positions at Nivoda
Nivoda Marketing & Communications, Operations Mumbai, Maharashtra, India Posted on Sep 30, 2025 Apply now Location Mumbai Employment Type Full time Department Media Operations Designation : Team Lead - Media operations Location: BKC, Mumbai (In office) Working shift : 24/7(Morning/Evening/Night) About Nivoda Nivoda is a global B2B diamond and gemstone marketplace, providing jewelry retailers with access to competitive, high-quality diamond supplies. Recognized for its operational efficiency and commitment to customer success, Nivoda helps businesses grow profitably by minimizing inventory risks and optimizing the supply chain. Key Responsibilities Ensure high security standards are maintained throughout the shift Ensure SOPs are followed by the team Attendance management Daily tallying and auditing of stones received and stored in safe Take ownership of the entire photography and videography process of precious stones and ensure thorough stock check at the end of each shift Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting monthly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team. Required Skills & Experience Minimum 2 years of Team handling experience Transparent & honest approach- as he/she will be dealing with stones Speaks good English, written and verbal MS Office and reporting skills Ability to multitask efficiently with multiple counterparts Attention to detail Humble, honest, trustworthy Shows respect & appreciation for every person Takes 100% responsibility with a can do attitude - Does not blame, complain, criticize or condemn Apply now See more open positions at Nivoda
Role: 3D Jewellery Designer Reporting to: Head of 3D Design Contract type: Permanent Location: Remote Overview As a 3D Jewellery Designer, you play a key role in the growth of our jewellery collection. You will work closely with production and design colleagues to create precise and beautiful CAD models that are both manufacturable and brand-aligned. Your meticulous attention to detail and technical proficiency in CAD software support the efficient management and continuous growth of our design database, reinforcing our commitment to quality and innovation in jewellery design. Expected Results Deliver high-quality CAD models for jewellery designs, meeting technical and aesthetic expectations. Timely and accurately save and organize all CAD files in the database, contributing to a streamlined and accessible workflow. Maintain consistent quality and efficiency in CAD outputs, effectively supporting the manufacturing process and overall operational objectives. Responsibilities Work as a CAD jewellery designer, producing CAD files that meet creative, technical and brand requirements. Create rendered files and technical specifications to support production and marketing needs. Job Requirements 3+ years of experience in jewellery CAD design using MatrixGold and Rhino. Strong understanding of jewellery manufacturing techniques (e.g., stone setting, casting, soldering, etc.). High level of attention to detail and technical accuracy. Strong organisational and communication skills. Proficiency in file management, workflow documentation, and collaborative software (e.g., Google Drive, Slack, Salesforce). Preferred Qualifications University Degree or equivalent in a relevant subject (Jewellery Design, 3D Design, Product Design, etc.). Experience working with both bespoke and collection-based product development in a jewellery brand.
Role: Collection CAD Designer Reporting to: Collection CAD Team Lead Contract type: Permanent Location: SDC Mumbai India Overview As a Collection CAD Designer, you are an integral part of our 3D Design team, responsible for creating precise CAD models for collection orders. Working under the guidance of the Collection CAD Team Lead, you ensure every design strictly follows master files and spec sheets, producing production-ready outputs for high-quality manufacturing. Your meticulous attention to detail and technical proficiency in CAD software support the efficient management and continuous growth of our collection database, reinforcing our commitment to quality and innovation in jewellery design. Expected Results Consistently produce high-quality, production-ready CAD models that adhere strictly to master files and spec sheets, ensuring minimal errors. Timely and accurately save and organize all CAD files in the collection database, contributing to a streamlined and accessible workflow. Maintain consistent quality and efficiency in CAD outputs, effectively supporting the manufacturing process and overall operational objectives. Responsibilities Create CAD models for collection orders, ensuring all designs strictly conform to master files, spec sheets, and technical tolerances. Save and systematically organize completed CAD files in the designated database, ensuring easy access and up-to-date production records. Work closely with the Collection CAD Team Lead and other team members to meet deadlines and uphold high quality standards in all CAD outputs. Follow established processes and workflows rigorously, providing feedback and suggestions for continuous process improvements. Collaborate with the Production Team and other relevant departments to ensure designs meet manufacturing standards and support overall business objectives. Qualifications You have a good working knowledge of jewellery CAD software, specifically Matrix and Rhino. You have 1+ year of experience working with jewellery brands or in a CAD environment. You hold a University Degree or equivalent in a relevant subject (e.g., 3D Design, Jewellery Design, Product Design). You possess a basic understanding of jewellery-making techniques (e.g., stone setting, casting, soldering). You are an excellent written and verbal communicator, able to work effectively within a team. You have acute attention to detail and a commitment to producing error-free work. You are a proactive team player who thrives in a fast-paced environment and is devoted to continuous learning and improvement.
Nivoda Design Mumbai, Maharashtra, India Posted on Oct 3, 2025 Apply now Location Mumbai Employment Type Full time Department Jewellery Role: 3D Jewellery Designer Reporting to: Head of 3D Design Contract type: Permanent Location: Remote Overview As a 3D Jewellery Designer, you play a key role in the growth of our jewellery collection. You will work closely with production and design colleagues to create precise and beautiful CAD models that are both manufacturable and brand-aligned. Your meticulous attention to detail and technical proficiency in CAD software support the efficient management and continuous growth of our design database, reinforcing our commitment to quality and innovation in jewellery design. Expected Results Deliver high-quality CAD models for jewellery designs, meeting technical and aesthetic expectations. Timely and accurately save and organize all CAD files in the database, contributing to a streamlined and accessible workflow. Maintain consistent quality and efficiency in CAD outputs, effectively supporting the manufacturing process and overall operational objectives. Responsibilities Work as a CAD jewellery designer, producing CAD files that meet creative, technical and brand requirements. Create rendered files and technical specifications to support production and marketing needs. Job Requirements 3+ years of experience in jewellery CAD design using MatrixGold and Rhino. Strong understanding of jewellery manufacturing techniques (e.g., stone setting, casting, soldering, etc.). High level of attention to detail and technical accuracy. Strong organisational and communication skills. Proficiency in file management, workflow documentation, and collaborative software (e.g., Google Drive, Slack, Salesforce). Preferred Qualifications University Degree or equivalent in a relevant subject (Jewellery Design, 3D Design, Product Design, etc.). Experience working with both bespoke and collection-based product development in a jewellery brand. Apply now See more open positions at Nivoda
Nivoda Design Mumbai, Maharashtra, India Posted on Oct 3, 2025 Apply now Location Mumbai Employment Type Full time Department Jewellery Role: Collection CAD Designer Reporting to: Collection CAD Team Lead Contract type: Permanent Location: SDC Mumbai India Overview As a Collection CAD Designer, you are an integral part of our 3D Design team, responsible for creating precise CAD models for collection orders. Working under the guidance of the Collection CAD Team Lead, you ensure every design strictly follows master files and spec sheets, producing production-ready outputs for high-quality manufacturing. Your meticulous attention to detail and technical proficiency in CAD software support the efficient management and continuous growth of our collection database, reinforcing our commitment to quality and innovation in jewellery design. Expected Results Consistently produce high-quality, production-ready CAD models that adhere strictly to master files and spec sheets, ensuring minimal errors. Timely and accurately save and organize all CAD files in the collection database, contributing to a streamlined and accessible workflow. Maintain consistent quality and efficiency in CAD outputs, effectively supporting the manufacturing process and overall operational objectives. Responsibilities Create CAD models for collection orders, ensuring all designs strictly conform to master files, spec sheets, and technical tolerances. Save and systematically organize completed CAD files in the designated database, ensuring easy access and up-to-date production records. Work closely with the Collection CAD Team Lead and other team members to meet deadlines and uphold high quality standards in all CAD outputs. Follow established processes and workflows rigorously, providing feedback and suggestions for continuous process improvements. Collaborate with the Production Team and other relevant departments to ensure designs meet manufacturing standards and support overall business objectives. Qualifications You have a good working knowledge of jewellery CAD software, specifically Matrix and Rhino. You have 1+ year of experience working with jewellery brands or in a CAD environment. You hold a University Degree or equivalent in a relevant subject (e.g., 3D Design, Jewellery Design, Product Design). You possess a basic understanding of jewellery-making techniques (e.g., stone setting, casting, soldering). You are an excellent written and verbal communicator, able to work effectively within a team. You have acute attention to detail and a commitment to producing error-free work. You are a proactive team player who thrives in a fast-paced environment and is devoted to continuous learning and improvement. Apply now See more open positions at Nivoda