As a Customer Support Executive, you will be the first point of contact for our customers, providing timely and effective assistance via phone, email, or chat. You’ll play a vital role in ensuring customer satisfaction and maintaining our high service standards. Key ResponsibilitiesRespond to customer queries in a timely and accurate way via phone, email, or chat. Identify customer needs and provide appropriate solutions or alternatives. Escalate complex issues to the relevant internal departments. Follow up with customers to ensure their technical issues are resolved. Maintain detailed records of customer interactions and feedback. Meet performance targets for response time, resolution rate, and customer satisfaction. Contribute to the development of customer support procedures and documentation.
We’re looking for a detail-oriented E-commerce Order Processing Assistant to join our team. This person will be responsible for handling daily order fulfillment tasks, ensuring timely and accurate processing of customer orders across our online platforms. Key Responsibilities:Process customer orders across e-commerce platforms (e.g., Shopify, Amazon, WooCommerce) Verify payment and inventory status before fulfillment Coordinate with warehouse or suppliers for order dispatch Update order statuses and tracking information Handle order-related customer inquiries and resolve issues Monitor returns and exchanges Maintain accurate records of all order activities