Customers ke calls, chats aur emails ko professionally handle karna Product, order status, delivery aur return se related queries solve karna Customer complaints ko patiently sunna aur timely resolution dena CRM ya support system par customer details update karna Follow-ups karna taaki customer satisfaction ensure ho Basic product knowledge maintain karna aur regular updates samajhna Team ke saath coordinate karke issues escalate karna (jab required ho) Polite communication aur positive brand image maintain karna
E-commerce accounting ka experience (Amazon, Flipkart, Shopify, etc.) GST compliance: returns, reconciliation & filings Sales, purchase, inventory & expense bookkeeping Payment gateway reconciliation (Razorpay, Cashfree, PayU, etc.) Marketplace settlement & commission reconciliation TDS/TCS knowledge (especially e-commerce TCS) Profit & loss, balance sheet & cash flow reports Inventory valuation & stock reconciliation Knowledge of accounting software (Tally, Zoho Books, QuickBooks) Invoice, credit note & debit note management Monthly/quarterly financial reporting Audit support & documentation handling Basic understanding of e-commerce operations Accuracy, attention to detail & deadline management Hotel Line Experience also need