Retail Manager

Retail Manager

You will be responsible for supporting day-to-day operations, delivering excellent customer experiences and leading a team to achieve performance and business objectives.

Key Responsibilities

• Oversee daily operations and team activities
• Lead, motivate and develop a high-performing team
• Deliver excellent customer service and maintain strong customer relationships
• Monitor sales performance and work towards business targets
• Coach team members to improve performance and achieve objectives
• Manage customer queries, feedback and concerns professionally
• Help implement sales and promotional strategies
• Monitor team performance and identify areas for improvement
• Maintain a positive, professional and productive working environment

What We're Looking For

• Confident and professional
• Strong in communication and customer service
• Organised with excellent attention to detail
• Comfortable leading and motivating others
• Positive, energetic and solutions-focused
• Able to take responsibility and make decisions
• Ambitious and interested in continued career development

Previous management experience is beneficial, but candidates with strong sales, customer service or leadership experience are also encouraged to apply.

Training & Career Progression

This role provides the opportunity to further develop your skills across retail operations, sales, customer experience, team leadership and business management.

Through ongoing training, coaching and practical leadership experience, you will be supported in developing your management capabilities and taking on greater responsibility.