Reservations Executive

Job Responsibilities

1. Reservation Handling

• Manage room bookings through phone, email, website, and online travel agencies (OTAs).
• Accurately input reservations into the hotel’s Property Management System (PMS).

2. Guest Communication

• Respond promptly to guest inquiries about availability, rates, packages, and promotions.
• Confirm bookings, modifications, and cancellations with professionalism.
• Assist guests with special requests (early check-in, late check-out, transfers, etc.).

3. Coordination with Departments

• Work closely with front office, housekeeping, and F&B teams to ensure smooth guest experience.
• Coordinate with sales and revenue management to optimize room allocation and occupancy.

4. Revenue Optimization

• Upsell higher room categories and promote hotel services/packages to maximize revenue.
• Monitor booking channels and ensure competitive pricing is reflected.

5. Record Keeping & Reporting

• Maintain accurate and up-to-date reservation records.
• Prepare daily, weekly, and monthly reservation reports for management.

6. Customer Service & Problem Solving

• Handle booking-related complaints or discrepancies with professionalism.
• Ensure guest satisfaction by providing efficient and personalized service.

7. System & Channel Management

• Manage availability across OTAs (Booking.com, Expedia, MakeMyTrip, etc.).
• Update inventory, rates, and promotions as per management directives.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

• rate your English on the scale of 1-10?

Experience:

• reservation executive: 2 years (Required)

Work Location: In person