Required Service Executive-Fintech

Job Description

Return: Facilitate the return process for defective or unwanted EDC devices, ensuring compliance with company policies and customer satisfaction. Reverse Pickup: Coordinate the reverse pickup of devices from customers, ensuring timely collection and minimal disruption to their operations. Reactivation: Assist in the reactivation of devices that have been returned or decommissioned, ensuring they are restored to full functionality and ready for use. Provide exceptional customer support through in-person interactions with Merchants. Document service requests and track the status of returns, pickups, and reactivations in the CRM system. Collaborate with the vendor, logistics and technical teams to streamline RRR processes. Train Merchants on device use and provide guidance on returns and reactivation procedures. Monitor service metrics related to RRR activities and report on trends and improvements. Stay updated on product knowledge, industry trends, and competitor offerings