Join our partner in Saudi Arabia, a visionary leader crafting innovative technology and AI solutions! We are recruiting exceptional talent for the on-site tech team to power transformative projects that redefine the future. If you are driven by tech and AI, seize this opportunity to thrive in a vibrant, collaborative setting. This is a full-time onsite opportunity in Saudi Arabia. Responsibilities Develop test plans outlining the testing approach, scope, resources, schedule, and deliverables. Create detailed and comprehensive test cases based on requirements and specifications. Execute test cases manually or using automated testing tools. Identify and document defects, and work with the development team to resolve issues. Conduct regression testing to ensure that new features or changes do not adversely impact existing functionality. Develop and maintain automated test scripts to improve testing efficiency and coverage. Conduct performance testing to evaluate the responsiveness, scalability, and reliability of the software. Collaborate with developers, product owners, and other stakeholders to understand requirements and provide feedback. Maintain detailed test documentation, including test cases, test results, and defect reports. Contribute to process improvement initiatives and advocate for best practices in testing. Support the release process by ensuring that the software meets quality standards before deployment. Qualifications A bachelor's degree in computer science, information technology, or a related field is often preferred. Typically requires 2-5 years of experience in software testing, depending on the complexity of the projects involved. Proficiency in testing tools such as Selenium, JUnit, TestNG, or similar for automated testing. Knowledge of at least one programming language commonly used in test automation, such as Java, Python, C#, or JavaScript. Familiarity with various testing methodologies, including manual testing, automated testing, and performance testing. Ability to adapt to changing project requirements and work in a dynamic and fast-paced environment. Relevant certifications such as ISTQB (International Software Testing Qualifications Board) can be advantageous.,
Position Overview We are seeking a Service Delivery Operations Specialist with a strong background in PSA platforms and service delivery operations to join our Partner's team. This role will focus on implementing and managing operational processes, ensuring system reliability, and delivering high-quality service to clients. The ideal candidate is a process-driven executor who thrives in a collaborative environment and is comfortable managing critical platforms while supporting customer needs. Key Responsibilities Process Implementation: Translate process designs into functional operational workflows, ensuring seamless execution in real-world environments. Platform Administration: Manage and maintain PSA platforms (e.g., SuperOps, ConnectWise, Autotask, or Datto PSA) to ensure uptime, reliability, and performance. System Integration: Support API-driven integrations, automation, and data flow between platforms to enhance operational efficiency. Technical Support: Handle customer support tickets, troubleshoot issues, and manage escalations while adhering to SLA standards. Quality Assurance: Monitor and maintain consistent service delivery standards, ensuring high-quality outcomes for clients. Team Coordination: Collaborate with design, delivery, and customer-facing teams to align on goals and ensure smooth project execution. Apple Ecosystem Management: Support and learn Apple device management (Mac, iPhone, iPad) and MDM platforms to meet client needs. Operational Monitoring: Track system performance, uptime, and service metrics to ensure reliability and client satisfaction. Required Qualifications Essential Technical Skills Must Have: 3+ years of experience with PSA platforms (SuperOps strongly preferred, or ConnectWise/Autotask/Datto PSA). Expertise in service delivery operations within an MSP, managed services, or similar environment. Knowledge of system integration, including API concepts, automation, and data flow. Familiarity with the Apple ecosystem (Mac, iPhone, iPad, MDM platform concepts). Proficiency in ticketing and support workflows, including SLA management, escalation, and quality tracking. Good to Have: Experience with the Zoho One ecosystem (CRM, Projects, Analytics). Knowledge of Mosyle Fuse or similar Apple MDM platforms. Familiarity with project management tools and implementation tracking. Experience with customer success platforms and metrics analysis. Understanding of ITIL or similar service delivery frameworks. Prior experience in UAE/GCC service delivery operations. Essential Operational Skills Process Implementation: Proven ability to take process designs and operationalize them effectively. Infrastructure Management: Expertise in platform administration, uptime monitoring, and ensuring system reliability. Team Coordination: Strong collaboration skills to work effectively between design and delivery teams. Technical Support Capability: Ability to respond directly to customer tickets and provide technical troubleshooting. Quality Assurance: Commitment to maintaining consistent service delivery and operational standards. Success Characteristics The ideal candidate will demonstrate: Executor Mindset: Takes ownership of process designs and drives operational success. Infrastructure Ownership: Comfortable managing and optimizing critical business platforms. Team Collaboration: Thrives in cross-functional teams, aligning design, delivery, and customer success efforts. Technical Competence: Confident in handling customer support tickets and resolving technical issues. Apple Ecosystem Interest: Eager to learn and support Apple device management (expertise not required). Process-Driven: Values standardized workflows and operational consistency. Customer-Focused: Understands the importance of service quality in driving client satisfaction.
Position Overview We are seeking a Service Delivery Operations Specialist with a strong background in PSA platforms and service delivery operations to join our Partner's team. This role will focus on implementing and managing operational processes, ensuring system reliability, and delivering high-quality service to clients. The ideal candidate is a process-driven executor who thrives in a collaborative environment and is comfortable managing critical platforms while supporting customer needs. Key Responsibilities Process Implementation: Translate process designs into functional operational workflows, ensuring seamless execution in real-world environments. Platform Administration: Manage and maintain PSA platforms (e.g., SuperOps, ConnectWise, Autotask, or Datto PSA) to ensure uptime, reliability, and performance. System Integration: Support API-driven integrations, automation, and data flow between platforms to enhance operational efficiency. Technical Support: Handle customer support tickets, troubleshoot issues, and manage escalations while adhering to SLA standards. Quality Assurance: Monitor and maintain consistent service delivery standards, ensuring high-quality outcomes for clients. Team Coordination: Collaborate with design, delivery, and customer-facing teams to align on goals and ensure smooth project execution. Apple Ecosystem Management: Support and learn Apple device management (Mac, iPhone, iPad) and MDM platforms to meet client needs. Operational Monitoring: Track system performance, uptime, and service metrics to ensure reliability and client satisfaction. Required Qualifications Essential Technical Skills Must Have: 3+ years of experience with PSA platforms (SuperOps strongly preferred, or ConnectWise/Autotask/Datto PSA). Expertise in service delivery operations within an MSP, managed services, or similar environment. Knowledge of system integration, including API concepts, automation, and data flow. Familiarity with the Apple ecosystem (Mac, iPhone, iPad, MDM platform concepts). Proficiency in ticketing and support workflows, including SLA management, escalation, and quality tracking. Good to Have: Experience with the Zoho One ecosystem (CRM, Projects, Analytics). Knowledge of Mosyle Fuse or similar Apple MDM platforms. Familiarity with project management tools and implementation tracking. Experience with customer success platforms and metrics analysis. Understanding of ITIL or similar service delivery frameworks. Prior experience in UAE/GCC service delivery operations. Essential Operational Skills Process Implementation: Proven ability to take process designs and operationalize them effectively. Infrastructure Management: Expertise in platform administration, uptime monitoring, and ensuring system reliability. Team Coordination: Strong collaboration skills to work effectively between design and delivery teams. Technical Support Capability: Ability to respond directly to customer tickets and provide technical troubleshooting. Quality Assurance: Commitment to maintaining consistent service delivery and operational standards. Success Characteristics The ideal candidate will demonstrate: Executor Mindset: Takes ownership of process designs and drives operational success. Infrastructure Ownership: Comfortable managing and optimizing critical business platforms. Team Collaboration: Thrives in cross-functional teams, aligning design, delivery, and customer success efforts. Technical Competence: Confident in handling customer support tickets and resolving technical issues. Apple Ecosystem Interest: Eager to learn and support Apple device management (expertise not required). Process-Driven: Values standardized workflows and operational consistency. Customer-Focused: Understands the importance of service quality in driving client satisfaction.