Relationship Manager

Job Description

RESPONSIBILITES : - The overall objective of the Relationship Manager is to facilitate and increase the conversion % of the center by convincing the patients about the USPs of Ferty9 and it being the best possible option for their pregnancy. To be comprehensively aware of all the procedures & prices relating to IVF treatment To effectively communicate and convey to the patients about our USPs. To convince the patients on the ability of our company, transparency, and ethics To follow up with IVF advised patients to ensure that they take up procedures with us. To be a part and analyze & present the data on conversion and the related work to the Center Manager. To ensure that the patient gets the right information, support, and advice on the procedure to be taken. To measure and achieve the effectiveness of goals set from time to time by the Management. To maintain patient focus and answering to their enquiries by using the SOPs. To ensure availability of potential IVF Patients during the support group meet program in coordination with the psychological counsellor. To make sure that the required data to be updated in Palash and Gemino for smooth functioning. Key Result Areas : - Customer Conversion % achievement as defined in the budget of the Centre NPS @ 90% and above Financial Revenue per OPU (RPO) IVF advised to IVF taken as a % Process 100% adherence to all the consent forms as defined by the ART Act Data entries in Clinical & Financial Software at 100% Job Location : - Hyderabad, Hanumakonda, Karimnagar, Tirupati, Rajahmundry, Vizag , Vijayawada