Job Responsibilities:
- Lead and manage service teams across the assigned location, including service engineers and field support teams.
- Plan, allocate, and monitor service calls to ensure timely and effective resolution.
- Drive regional wise service performance against defined KPIs such as turnaround time, first-time fix rate, productivity, repeat complaints, and customer satisfaction.
- Provide technical guidance and support to teams for complex troubleshooting and escalated service cases.
- Manage critical customer and technical escalations and ensure timely closure.
- Ensure adherence to service quality standards, processes, SOPs, and company policies across the region.
- Monitor the performance and productivity of service engineers and take corrective actions where required.
- Conduct regular performance reviews, coaching, and skill development for the service team.
- Ensure adequate technical capability within the team across relevant appliance/product categories.
- Maintain oversight of service reports, call closure records, inventory, spare parts, and other operational documentation.
- Monitor inventory and spare-parts availability to minimize service delays and improve resolution timelines.
- Coordinate with internal teams, service partners, vendors, and other stakeholders to resolve operational issues.
- Analyse location wise service data and identify trends, recurring issues, and opportunities for process improvement.
- Ensure compliance with safety, technical, and service quality standards.
- Drive continuous improvement initiatives to enhance operational efficiency and customer experience
Interested candidate can share the resume to gouselya_a@runservice.com or 6380608615
Pay: ₹40,000.00 - ₹60,000.00 per month
Work Location: In person
