Regional Service Executive

Flex

7 - 8 years

3 - 7 Lacs

Mumbai Maharashtra India

Posted:7 months ago

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Job Description

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Regional Service Executive located in Bangalore.

What a typical day looks like:

Daily Work Management of ASPs, and directing engineers and also addressing operational and technical issues, resolving performance bottlenecks, and achieving desired objectives
ASP (Authorized Service Partner) Appointments and audits as per the defined process and report the facts and take CAPA. Daily review with ASPs, and the Flex team.
Handling installations of scanners, printers, desktops, and Laptops and providing active troubleshooting support for all hardware, software, and network-related problems.
To drive day to day operations of ASP's, governing the operations by doing Audits, both process and parts, capacity management of the engineers in line with the call volumes, driving operations for the state to attend daily, weekly operations review meetings
Must have understanding of service network, able to identify and resolve ASPs
Able to achieve KPIs as per SLAs

The experience we're looking to add to our team:

Technical Degree / Diploma computer/electronics/communication engineering is must
Minimum (7-8) years of experience of handling, managing and appointing Service Partner across South India region.
Should have experience in handling multiple service outlets
Ensuring ASP (Authorized Service Partner) training and enhance their technical skill level
Providing technical training to regional ASP
Demonstrating new product to ASP
Technical Audit

Skills Required

ensuring asp appointing service partner demonstrating new product technical audit

Work Mode

On-site

Job Type

Full Time

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