Regional Operations Manager (EasyDarshan)

About the Role:

Regional Operations Manager

Key Responsibilities

1. Operations Oversight:

   Lead and manage daily travel operations across multiple zones ensuring efficiency and quality.

2. Team Leadership:

   Supervise zone managers, field staff, and support teams to ensure smooth coordination and performance.

3. Service Quality Management:

   Monitor service delivery standards for transport, accommodation, and customer handling.

4. Documentation & Reporting:

   Maintain accurate daily logs, MIS reports, incident summaries, and operational dashboards.

5. Issue Management:

   Resolve escalations related to travel coordination, customer support, scheduling, or service quality.

6. Vendor Coordination:

   Collaborate with transport, hotel, and service vendors to ensure timely and reliable service delivery.

7. Operational Planning:

   Execute travel schedules, manpower planning, and resource allocation.

8. Audit & Compliance:

   Conduct quality checks, monitor SOP adherence, and ensure consistent operational discipline.

9. Performance Monitoring:

   Track KPIs, evaluate staff performance, and drive continuous improvement.

10. Cross-Functional Collaboration:

    Work closely with central teams for training, updates, and process enhancements.

Preferred Candidate Profile

1. Operations Experience:

   Proven leadership experience in travel operations, logistics, field management, or multi-location execution.

2. Problem-Solving Ability:

   Strong analytical and decision-making skills to resolve operational challenges.

3. Communication Skills:

   Excellent verbal and written communication for team coordination and vendor management.

4. Attention to Detail:

   High accuracy in reporting, planning, and service quality oversight.

5. Adaptability:

   Comfortable working in dynamic environments with operational pressures.

6. Technical Proficiency:

   Strong command of MIS tools, mobile apps, reporting formats, Excel, and communication tools.

7. Leadership Qualities:

   Ability to lead, motivate, and mentor a large on-ground team.

8. Educational Background:

   Graduate required; MBA or operations-specialized degree preferred.

9. Language Skills:

   Good proficiency in English and regional languages for team and vendor coordination.

10. Customer-Centric Mindset:

    Empathy, responsibility, and commitment to delivering exceptional travel experience.