Job
Description
We are looking for a dynamic and driven Field Recruiter to join our Last Mile Operations team in Mumbai. The recruiter will be responsible for end-to-end hiring of Wish Masters (WMs) , ensuring timely and quality onboarding, achieving the Annual Operating Plan (AOP) hiring targets, and supporting retention initiatives. This role also involves managing on-ground challenges faced by WMs and maintaining strong coordination with multiple stakeholders across hubs and functions. Key Responsibilities: Hiring & Onboarding: Plan and execute bulk hiring drives to recruit Wish Masters across multiple hubs in Mumbai. Build and manage a network of sourcing channels such as local vendors, referral partners, walk-in centers, community outreach, and digital sourcing. Ensure 100% compliance in documentation and background verification as per policy. Facilitate smooth onboarding and Day 1 readiness of WMs. Performance Tracking & AOP Achievement: Track daily/weekly/monthly hiring metrics against targets and share timely reports. Align recruitment efforts with AOP (Annual Operating Plan) goals and forecast manpower needs for peak and lean seasons. Attrition Management: Analyze exit trends, collect feedback from WMs, and implement ground-level retention initiatives. Promote referral programs, incentives, and engagement activities to reduce churn. Stakeholder Management: Collaborate with Hub Managers, Ops Team, and HR Partners to forecast manpower, track WM performance, and address grievances. Act as a bridge between WMs and management to resolve field-level operational challenges. Ground Support & Escalation Handling: Regularly visit hubs and delivery stations to maintain field presence. Actively resolve daily issues related to shift timing, payments, attendance, and infrastructure impacting WM morale. Key Requirements: Graduate in any discipline; MBA or PG in HR is a plus. 2–5 years of experience in field recruitment, preferably in logistics, e-commerce, or staffing agencies. Strong sourcing and negotiation skills. Ability to manage multiple hubs and a large blue-collar workforce. Excellent communication, stakeholder management, and problem-solving skills. Must be comfortable with extensive field travel within Mumbai. Preferred Attributes: Passionate about working on-ground and solving real-time workforce challenges. Familiarity with delivery/logistics ecosystem is an added advantage. Conversant in Hindi, Marathi, and English. Job Types: Full-time, Contractual / Temporary Pay: ₹23,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Life insurance Schedule: Day shift Work Location: In person Application Deadline: 17/05/2025
