Since 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources. Job Description As a Technical Support Specialist, you will provide a great experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product, locate and diagnose problems, and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for Amplitude’s customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow. As a Technical Support Specialist, you will: Answer and/or escalate all support tickets via Zendesk ticketing system Drive resolution by digging in and escalating challenging tickets Ensure that all tickets meet our service level agreements Work closely with internal account team stakeholders to drive data trust in key accounts Provide customers a great experience using Amplitude and working with our team Create and update non-technical and technical documentation as the product evolves Report to the company any common themes or questions that arise and driving change Develop and improve support processes by partnering with global team members You'll be a great addition to the team if you have: Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate Experience with using SDKs and APIs The ability to present yourself with professionalism, friendliness, and a willingness to assist Ability to learn and explain a technical product or concept Natural curiosity and are a problem solver Passion about analytics and the problems they solve Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Jira Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today. Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES! Learn what it’s like to be a Red Oak Consultant! Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone Show more Show less
Position Overview We are seeking a Senior Software Engineer with strong expertise in Java and modern web application development. The ideal candidate will have at least 8 years of experience in designing, developing, and implementing enterprise-grade software solutions, with proven leadership in building scalable backend systems, APIs, and cloud-integrated applications. You will work alongside a dynamic team, contributing to various projects spanning industries such as fintech, insurance, telecom, and public transportation. Key Responsibilities Design and develop RESTful APIs and Microservices using Java, J2EE, Spring, Spring Boot, and Hibernate. Architect and implement data models and backend services, ensuring performance and scalability. Build and maintain web applications with a focus on security, efficiency, and user experience. Integrate and optimize relational databases, particularly MySQL; design and execute complex queries. Develop and configure reporting solutions using Jasper Reports. Work with cloud platforms (AWS, Cloudera, EMR, EC2, Lambda) to deploy and manage production services. Collaborate with front-end teams using HTML, Thymeleaf, Angular, and Redux architecture. Support and optimize payment processing, including credit card risk management and PCI-compliant integrations. Manage and enhance device connectivity and IoT features (e.g., Amazon Alexa Skills, device heartbeat functionality). Participate in all phases of the software development lifecycle, including Agile/Scrum ceremonies. Perform code reviews, technical documentation, and continuous integration with Git, Jira, and SourceTree. Required Skills & Qualifications Bachelor’s degree in Computer Science, Engineering, or related field. 8+ years of experience in enterprise software engineering roles. Deep expertise in Java/J2EE, Spring (including Spring Boot), Microservices, and Hibernate. Strong experience with SQL (MySQL, SQL Server) and database optimization. Familiarity with reporting tools such as Jasper Reports. Demonstrated knowledge of RESTful API design and implementation. Experience with web servers (Apache Tomcat) and application servers (JBoss). Exposure to cloud technologies (AWS EC2, Lambda, EMR, Cloudera Hadoop). Experience in Agile/Scrum development environments and offshore/onshore collaboration. Proficient in version control and project management tools (Git, Jira, SourceTree). Strong communication, problem-solving, and team collaboration skills. Preferred Experience Hands-on with API development for real-time, high-availability applications. Previous involvement with e-payments, risk management, and financial platforms. Implementation of automation and data migration between transactional and data warehouse systems. Experience with IoT integrations, Alexa skills, and device management. Proven ability to lead new feature development, troubleshoot production issues, and mentor junior engineers. Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today. Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES! Learn what it’s like to be a Red Oak Consultant! Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone