Receptionist (Veterinary Clinic & Grooming Services)

Job Title: Receptionist
Department: Front Office / Clinic Operations
Industry: Veterinary Healthcare & Pet Grooming
Job Location: Noida
Experience: 1–3 Years (Preferred)
Employment Type: Full-Time

Job Summary

We are looking for a friendly, organized, and customer-oriented Receptionist to manage front-desk operations, clinic client bookings, and grooming van bookings. The candidate will be responsible for handling customer enquiries, scheduling appointments, coordinating with veterinary doctors and grooming staff, and ensuring smooth day-to-day operations.

Key Responsibilities

• Welcome and assist clients visiting the veterinary clinic.
• Handle incoming calls, WhatsApp enquiries, and customer queries.
• Manage clinic appointments, consultations, follow-ups, and vaccination bookings.
• Handle and coordinate Grooming Van bookings for home-service appointments.
• Schedule grooming appointments based on customer location, availability, and van schedules.
• Coordinate with grooming staff and drivers regarding daily bookings and service routes.
• Confirm appointments with clients and manage rescheduling or cancellations.
• Maintain client databases, pet medical records, and grooming service records.
• Manage billing, cash collection, and online payment records.
• Coordinate with veterinary doctors, nurses, groomers, and other team members.
• Follow up with clients for vaccinations, grooming sessions, and repeat appointments.
• Prepare daily booking reports for clinic appointments and grooming van services.
• Ensure proper front-desk management and a professional customer experience.

Required Qualifications & Skills

• 12th Pass / Graduate (Graduation preferred).
• 1–3 years of experience in reception, front office, or customer service.
• Good communication skills in English and Hindi.
• Basic knowledge of MS Office, Excel, and computer operations.
• Good telephone and WhatsApp handling skills.
• Strong scheduling, coordination, and multitasking abilities.
• Customer handling and problem-solving skills.
• Ability to manage multiple bookings and maintain accurate records.
• Experience in a hospital, veterinary clinic, pet grooming, or service industry will be an added advantage.

Key Competencies

• Front Desk & Clinic Operations
• Clinic Appointment Management
• Grooming Van Booking & Scheduling
• Customer Relationship Management
• Staff & Route Coordination
• Billing & Payment Handling
• Data Entry & MIS Reporting
• Follow-up & Customer Support

Preferred Candidate: A proactive, polite, and well-organized individual who can efficiently manage clinic appointments, grooming van bookings, and customer relationships.

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person