Receptionist

Job Title: Receptionist

Company: ISPAN Wellness Centre
Employment Type: Full-Time
Experience: 1–2 Years Preferred
Department: Front Office & Administration

About ISPAN Wellness Centre

ISPAN Wellness Centre focuses on health, wellness, and patient care. We are looking for a friendly, organised, and professional Receptionist to manage front-desk operations, assist patients, coordinate appointments, and ensure a smooth experience for everyone visiting the centre.

Job Responsibilities

• Welcome patients and visitors warmly and assist them with their queries.
• Manage patient appointments, bookings, cancellations, and follow-up schedules.
• Handle incoming phone calls, WhatsApp enquiries, and general customer queries.
• Maintain patient registration details and update records accurately.
• Coordinate with physiotherapists and other staff regarding appointments and patient schedules.
• Manage billing, payment collection, and receipts, where required.
• Maintain daily appointment records and assist with basic administrative tasks.
• Ensure the reception area remains clean, organised, and professional.
• Follow up with patients regarding upcoming appointments and missed sessions.
• Handle patient information confidentially and maintain professional communication.
• Assist with daily operations to ensure a positive patient experience.

Requirements & Qualifications

• Minimum qualification: PUC or any bachelor's degree.
• Previous experience in reception, front-office operations, customer service, or healthcare administration is preferred.
• Good verbal communication skills in English and Hindi/Kannada.
• Basic computer knowledge, including MS Office, email, and appointment scheduling.
• Good organisational and multitasking abilities.
• A friendly attitude with strong interpersonal and customer service skills.
• Ability to handle patients and visitors professionally.
• Attention to detail when maintaining records and handling payments.

Preferred Skills

• Experience working in a hospital, clinic, physiotherapy centre, or wellness centre.
• Ability to manage appointments and coordinate multiple schedules.
• Professional telephone etiquette and patient-handling skills.
• Basic billing and cash-handling knowledge.

Job Types: Full-time, Permanent

Pay: ₹9,919.21 - ₹30,869.51 per month

Experience:

• Medical receptionist: 1 year (Preferred)
• Customer relationship management: 1 year (Preferred)

Work Location: In person