Receptionist

Job Summary

Gleuhr Wellness Pvt. Ltd. is looking for an experienced, presentable, and customer-focused Front Desk Manager to manage front-office operations and ensure a smooth and professional client experience throughout the clinic journey.

Key Responsibilities

Manage daily front desk and reception operations.

Welcome clients and visitors professionally and ensure a positive first impression.

Manage appointments, confirmations, rescheduling, and client flow.

Coordinate with doctors, consultants, counselors, and other departments.

Handle client queries, complaints, and escalations professionally.

Maintain client records, appointment details, reports, and CRM updates.

Supervise and guide reception/front-office staff.

Monitor staff performance, discipline, grooming, and productivity.

Ensure the reception and waiting area remains clean, organized, and professional.

Coordinate billing, payments, documentation, and other administrative activities.

Support sales coordination, service enquiries, upselling, and achievement of branch targets.

Track daily appointments, walk-ins, conversions, follow-ups, and pending payments.

Conduct regular operational checks and ensure compliance with company SOPs.

Maintain confidentiality of client information.

Coordinate with management to ensure smooth day-to-day clinic operations.

Eligibility & Skills

Graduate/Postgraduate in any discipline.

3–5 years of experience in Front Desk Management, Reception Management, Clinic Operations, Hospitality, Healthcare, Wellness, Skin/Cosmetology, or a similar field.

Excellent communication and interpersonal skills.

Strong leadership and team-management abilities.

Good knowledge of MS Office and CRM systems.

Strong client-handling and problem-solving skills.

Professional personality and excellent grooming.

Ability to multitask and work in a target-oriented environment.

Sales coordination and upselling experience will be an advantage.

Working Hours: 10:30 AM to 8:00 PM

Working Days: 6 days a week with 1 rotational weekly off. Current Gleuhr listings describe Saturday–Sunday as working days.

Salary: Approximately ₹15,000–₹25,000 per month, depending on experience and interview performance; current Gurgaon listings show this range.

Training: Training is conducted in Chandigarh; current listings mention approximately 10–15 days depending on the role.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person