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Real Time Analyst

JoulestoWatts

1 - 5 years

3 - 4 Lacs

Bengaluru

Posted:11 hours ago

Job Description


Key Responsibilities:

  • Monitor real-time queue performance and staffing levels

  • Ensure service levels and operational targets are maintained

  • Manage schedule adherence, shrinkage, and intraday activities

  • Coordinate with operations teams for staffing adjustments and escalations

  • Prepare and analyze reports using Excel and WFM tools

  • Identify operational risks and support business continuity planning

Required Skills:

  • Experience in RTA / WFM / Queue Management

  • Good understanding of call center metrics and SLA management

  • Strong knowledge of MS Excel

  • Good analytical and communication skills

  • Flexible to work in rotational shifts

Skills Required

WFM Real time analysis Word Excel SLA Real time pcr RTA Time

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Job Type

Full Time

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