Rapid Sigma Solutions LLP

About the job: Key responsibilities: 1. Respond promptly and professionally to customer inquiries via phone, email, chat, or social media. 2. Handle and resolve customer complaints, issues, and feedback in a timely and effective manner. 3. Guide customers through the installation, usage, and troubleshooting steps for the product. 4. Document persistent customer issues and share them with the development team for resolution. 5. Collaborate with internal teams, including Sales, Product, and Technical Support, to provide seamless service. 6. Help with creating customer support documents so that users can use these documents for self-service. 7. Adhere to company policies and standard operating procedures to maintain consistent service quality and ensure data security and privacy. Who can apply: Only those candidates can apply who: Salary: ₹ 2,90,000 /year Experience: 0 year(s) Deadline: 2025-07-09 23:59:59 Other perks: 5 days a week Skills required: MS-Office, MS-Excel and English Proficiency (Spoken) Other Requirements: 1. A bachelor’s degree in areas such as Statistics, Mathematics, Computer Science, Data Science, Engineering, Physics, Business/Management. 2. Good proficiency with Microsoft Excel is required – the software that you will support is based on Excel. Knowledge of other tools, such as Python and R, is desirable. 3. Knowledge of continuous improvement methodologies like Lean, Six Sigma, Project Management, etc., is desirable. 4. Previous experience in customer support or a related field is preferred, but not mandatory for this role. 5. Excellent communication using the English language with good speaking and writing skills. 6. Ability to multitask, prioritize, and manage time effectively. Patience, empathy, and a problem-solving attitude. 7. Ability to work under own initiative and be proactive in recommending and implementing process improvements. About Company: We are a private company headquartered in Bangalore, India with offices in India and the USA. We provide products and services in the areas of continuous improvement, business excellence, process excellence, and business transformation.