Ramlal Automobiles

Job Summary: We are looking for a knowledgeable and customer-focused Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, helping them understand their vehicle needs and ensuring they receive high-quality service. Key Responsibilities: Greet customers and assess their service needs, providing excellent customer service throughout their visit. Gather detailed information about vehicle issues and service history, creating accurate service orders. Communicate service recommendations and explain repairs clearly to customers, addressing any questions or concerns. Schedule appointments and manage the service workflow to optimize efficiency and customer satisfaction. Collaborate with technicians to ensure accurate diagnosis and timely completion of services. Follow up with customers post-service to ensure satisfaction and encourage repeat business. Maintain up-to-date knowledge of automotive products, services, and industry trends. Handle customer complaints professionally and strive for resolution to enhance customer satisfaction. Keep accurate records of customer interactions and service history in the management system.