JOB TITLE: Banquet Coordinator Responsibilities Liaise with clients to determine event requirements and preferences. Develop detailed event proposals and contracts. Coordinate with internal teams to ensure seamless event execution. Manage event logistics including scheduling, equipment, and catering. Monitor event budgets and manage costs effectively. Ensure client satisfaction through proactive communication and problem-solving. Maintain records of all event details and client communications. Conduct site inspections and follow up on client feedback post-event. Qualifications Bachelor's degree in Hospitality Management, Business Administration, or related field. Previous experience in event planning or hospitality sales. Strong customer service orientation. Excellent organizational and multitasking skills. Ability to work well under pressure and meet deadlines. Proficiency in MS Office and event management software. Strong verbal and written communication skills. Skills Event Planning Customer Service MS Office Event Management Software Communication Multitasking Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Provident Fund Experience: Banquet: 2 years (Required) Work Location: In person
JOB TITLE: HOTEL TELEPHONE OPERATOR REPORTS TO: Front Office Manager PREREQUISITES: Education: High school graduate or equivalent. Must speak, read. Write, and understand the English language. Experience: Previous hotel-related experience desired. A year of experience adds value. Skills in the operation of telephone equipment. Knowledge of personal computers and methods of updating databases. Responsibilities: 1. Answering and Directing Calls: • Respond to both internal and external calls promptly and courteously. • Transfer calls to the appropriate guest room, department, or staff member. 2. Handling Guest Requests: • Assist guests with inquiries, including providing information about the hotel, room services, and local attractions. • Coordinate guest requests such as wake-up calls, room service, or maintenance issues. 3. Wake-up Calls: • Schedule and ensure timely delivery of wake-up calls as requested by guests. 5. Emergency Handling: • Respond quickly to emergency calls and escalate urgent situations such as fire alarms, medical issues, or security concerns. • Follow the hotel’s emergency protocols and ensure guest safety during incidents. 6. Managing Voicemail Systems: • Set up voicemail for guests and staff, ensuring they can leave or receive messages. • Retrieve and relay messages for guests and internal staff when necessary. 7. Guest Information and Communication: • Provide essential information about hotel facilities, room details, and service offerings. • Relay important messages between guests and hotel management. 8. Coordination with Other Departments: • Serve as a liaison between different departments like housekeeping, room service, and maintenance to handle guest requests efficiently. 9. Managing Complaints: • Handle guest complaints tactfully and redirect them to the appropriate manager or department to resolve the issue. 10. Record Keeping: • Maintain logs of all calls, requests, and incidents for record-keeping and future reference. 11. Multitasking and Prioritization: • Handle multiple incoming calls, prioritize tasks, and maintain a calm demeanor during busy periods. 12. Language and Communication Skills: • Communicate clearly and professionally, often in multiple languages if the hotel caters to international guests. 13. Administrative Support: • Provide clerical assistance when necessary, such as data entry, filing, or assisting. Job Type: Full-time Pay: ₹18,000.00 - ₹24,000.00 per month Benefits: Food provided Health insurance Provident Fund Application Question(s): Are you proficient in the English language ? Work Location: In person
JOB TITLE: Banquet Coordinator Responsibilities Liaise with clients to determine event requirements and preferences. Develop detailed event proposals and contracts. Coordinate with internal teams to ensure seamless event execution. Manage event logistics including scheduling, equipment, and catering. Monitor event budgets and manage costs effectively. Ensure client satisfaction through proactive communication and problem-solving. Maintain records of all event details and client communications. Conduct site inspections and follow up on client feedback post-event. Qualifications Bachelor's degree in Hospitality Management, Business Administration, or related field. Previous experience in event planning or hospitality sales. Strong customer service orientation. Excellent organizational and multitasking skills. Ability to work well under pressure and meet deadlines. Proficiency in MS Office and event management software. Strong verbal and written communication skills. Skills Event Planning Customer Service MS Office Event Management Software Communication Multitasking Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Provident Fund Experience: Banquet: 2 years (Required) Work Location: In person
JOB TITLE: HOTEL TELEPHONE OPERATOR REPORTS TO: Front Office Manager PREREQUISITES: Education: High school graduate or equivalent. Must speak, read. Write, and understand the English language. Experience: Previous hotel-related experience desired. A year of experience adds value. Skills in the operation of telephone equipment. Knowledge of personal computers and methods of updating databases. Responsibilities: 1. Answering and Directing Calls: • Respond to both internal and external calls promptly and courteously. • Transfer calls to the appropriate guest room, department, or staff member. 2. Handling Guest Requests: • Assist guests with inquiries, including providing information about the hotel, room services, and local attractions. • Coordinate guest requests such as wake-up calls, room service, or maintenance issues. 3. Wake-up Calls: • Schedule and ensure timely delivery of wake-up calls as requested by guests. 5. Emergency Handling: • Respond quickly to emergency calls and escalate urgent situations such as fire alarms, medical issues, or security concerns. • Follow the hotel’s emergency protocols and ensure guest safety during incidents. 6. Managing Voicemail Systems: • Set up voicemail for guests and staff, ensuring they can leave or receive messages. • Retrieve and relay messages for guests and internal staff when necessary. 7. Guest Information and Communication: • Provide essential information about hotel facilities, room details, and service offerings. • Relay important messages between guests and hotel management. 8. Coordination with Other Departments: • Serve as a liaison between different departments like housekeeping, room service, and maintenance to handle guest requests efficiently. 9. Managing Complaints: • Handle guest complaints tactfully and redirect them to the appropriate manager or department to resolve the issue. 10. Record Keeping: • Maintain logs of all calls, requests, and incidents for record-keeping and future reference. 11. Multitasking and Prioritization: • Handle multiple incoming calls, prioritize tasks, and maintain a calm demeanor during busy periods. 12. Language and Communication Skills: • Communicate clearly and professionally, often in multiple languages if the hotel caters to international guests. 13. Administrative Support: • Provide clerical assistance when necessary, such as data entry, filing, or assisting. Job Type: Full-time Pay: ₹18,000.00 - ₹24,000.00 per month Benefits: Food provided Health insurance Provident Fund Application Question(s): Are you proficient in the English language ? Work Location: In person