Job Type: Full time (Onsite) Experience 0 – 2 years (Freshers can also apply) Key Roles and Responsibilities: Design Execution Graphic Design: Assist in creating visual materials such as logos, marketing collateral, brochures, posters, social media graphics, and presentations. Typography and Layout: Learn to use typography, layout, and color theory effectively to enhance visual appeal and readability. Image Editing: Assist in editing and retouching images for use in various design projects. Software Proficiency Design Tools: Develop proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), and possibly other tools like Sketch or Figma. Learning New Tools: Willingness to learn new tools and technologies as required for the job. Collaboration and Communication Team Collaboration: Work closely with senior designers, copywriters, marketers, and other team members to contribute to cohesive design solutions. Feedback Incorporation: Receive feedback on designs and implement changes as necessary to improve quality and meet project goals. Stakeholder Interaction: Occasionally interact with clients or internal stakeholders under supervision to understand design requirements and objectives. Creative Contribution Ideation and Concept Development: Participate in brainstorming sessions and contribute ideas for visual concepts and designs. Problem-Solving: Assist in solving design challenges creatively while adhering to brand guidelines and project constraints. Learning and Development Skill Enhancement: Continuously improve design skills through self-learning, training programs, and mentorship from senior team members. Industry Trends: Stay updated with current design trends, techniques, and best practices to apply them in design work. Skills and Qualifications: Basic Design Knowledge: Understanding of design principles such as composition, color theory, typography, and layout. Software Skills: Basic proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign). Creativity: Demonstrated creative ability with a passion for design and visual storytelling. Communication Skills: Good verbal and written communication skills to collaborate effectively within the team. Attention to Detail: Strong attention to detail in executing design tasks and implementing feedback. Time Management: Ability to manage time effectively and prioritize tasks to meet deadlines. Show more Show less

Job type: Full Time (Onsite) Experience: 3 - 5 years Role Overview: The Customer Support Lead will be responsible for managing the customer support team, ensuring smooth operations, driving revenue from cart abandonments, reducing COD cancellations, and optimizing the overall customer experience. They will oversee call center performance, chat engagements, escalations, and data reporting, ensuring all key performance indicators (KPIs) are met. Key Responsibilities: Oversee abandoned cart follow-ups and improve purchase conversion rates. Monitor and approve discount offers to boost cart recovery. Ensure timely follow-ups and address confirmation for COD orders. Supervise team communication on WhatsApp, Instagram, Facebook, etc. Improve chat-to-purchase conversions and maintain fast response times. Set targets, track performance, and conduct quality checks for the team. Analyze key metrics and customer feedback to share actionable insights. Handle customer complaints and work on reducing cancellations and returns. Support customer loyalty initiatives to increase repeat purchases. Qualifications: 3–5 years of experience in customer support, e-commerce operations, or sales. Strong communication and persuasion skills, both written and verbal. Experience in handling cart abandonment, COD orders, and digital customer interactions (WhatsApp, Instagram, Facebook, etc.). Comfortable using CRM tools and tracking performance metrics. Ability to lead a team, set targets, and conduct quality checks. Problem-solver with a customer-first mindset and attention to detail. Show more Show less