Evaluating businessprocesses, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of businessprocesses and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet businessneeds and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on businessneeds and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverable and ensuring timely completion of projects. Communicate key insights and findings to product team Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer