Quality Analyst – Call Audit (Executive Level)

JD: Quality Analyst – Call Audit (Executive Level)
Company: GCS Worldwide
Website: https://gcsworldwide.com/
Location: Unit No. 403–406, 4th Floor, Splendor Spectrum Tower 2, Sec 58, Gurugram
Reporting To: General Manager
Vacancy: 1 Position
Salary: ₹30,000 – ₹32,000 / month (Monthly Take-Home | Fixed)
Job Type: Full-Time | On-Site

Key Responsibilities
1. Call & Data Verification AnalysisPerform systematic call and data audits across platforms, databases, and systems to ensure accuracy, compliance, and quality integrity.Identify discrepancies, call handling gaps, and trend anomalies, providing actionable recommendations for agent improvement.2. Compliance & Risk ManagementEnsure all customer calls and communication logs adhere to company policies, script protocols, and industry compliance guidelines.Conduct risk assessments regarding call quality, tone, and data privacy, recommending immediate corrective measures.3. Reporting & DocumentationPrepare structured daily, weekly, and monthly call audit reports outlining key findings, scorecards, and error trends.Maintain organized audit records and documentation for internal evaluations and regulatory reviews.4. Process ImprovementCollaborate with operational teams to suggest and implement updates to quality scoring rubrics and audit workflows.Stay aligned with global best practices in quality assurance and call monitoring techniques.Requirements & EligibilityEducation: Graduate in any discipline.
Experience: Minimum 1 year of proven experience in Call Auditing / Quality Assurance (QA).
Technical Proficiency: Hands-on expertise with Microsoft Office (Excel, Word, Outlook).
Key Skills: High attention to detail, strong analytical capability, objective feedback delivery, and sharp documentation skills.

Pay: ₹30,000.00 - ₹32,000.00 per month

Work Location: In person