Quality Analyst – Call Audit

We are seeking a detail-oriented Quality Analyst to audit calls, evaluate communication quality, verify process compliance, and prepare audit reports. The ideal candidate should have prior experience in call auditing or quality analysis.

Key Responsibilities:

Conduct call audits to assess quality, accuracy, communication, and adherence to SOPs.

Identify errors, process gaps, and compliance issues.

Document audit findings and recommend corrective actions.

Prepare and maintain quality reports and audit records.

Monitor performance trends and suggest process improvements.

Ensure compliance with internal quality standards and organizational policies.

Coordinate with relevant teams to improve overall call quality.

Required Skills:

Minimum 1 year of experience in call auditing or quality analysis.

Proficiency in MS Excel, Word, and Outlook.

Strong analytical and organizational skills.

Excellent verbal and written communication.

Attention to detail and the ability to manage multiple tasks.

Pay: Up to ₹32,000.00 per month

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• What is your notice period?

Work Location: In person