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Qualifacts Systems

Qualifacts is the leading provider of end-to-end EHR software and data solutions designed specifically for behavioral health, rehabilitative, and human services organizations. Our mission is to enhance the well-being of individuals and our communities and elevate the standard of care through innovative software and data solutions, including our award-winning EHRs Credible, CareLogic, and InSync. Over our nearly 25-year journey, Qualifacts has cultivated a loyal customer base of more than 3,000 organizations across all 50 states, including 33% of the nation's Certified Community Behavioral Health Centers (CCBHCs). Non-profit and for-profit organizations, large and small, partner with Qualifacts to simplify workflows and improve clinical productivity, compliance and state reporting, revenue, business intelligence, client outcomes, and more.

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629 Reviews in Qualifacts Systems
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Emalie Wible
8 years ago
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Dr. Megan Brown
2 months ago
Disappointing Experience with Poor Customer Service and Unfulfilled Promises We initially chose InSync EHR Software based on their promises of reducing …
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bob Rose
a month ago
Absolute worse tech support possible. Many problems with no help from company. Impossible to talk directly with a human there. Countless days of back and forth emails to solve a 5 minute problem. Paid one year in advance for a service they never provided. There's got to be better out there.
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Prajakta Harshe
6 months ago
Literally the worst experience. They charged me for services that were never performed for a length of time during covid where I received no response. Then the worst customer service, and platform for communication. They have multiple …
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Anurag Gupta
10 months ago
Stay away from this company!! Poor customer support and non responsive to questions. They updated the E-script portion of the software during business hours. Charges have increased even though we purchased the software from InSync …
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Adam Hunsaker
8 months ago
*UPDATE* - The support and billing have improved dramatically, after the initial transition months. AND while that transition was extremely frustrating, Qualifacts DESERVES praise for more recent events. The cyber attack on Change …
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Della Roderick
a year ago
The implementation process for the Insync Software was smooth and I was excited. Qualifacts bought out Insync sometime in the fall of 2022 and we've had SIGNIFICANT issues since up to and including being significantly overcharged for …
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tracie mincks
a year ago
Worst company I have ever worked with, DO NOT SIGN A CONTRACT!!! Their software did not work, members of staff continued to tell me to wait and not cancel, they were going to fix it, after months and months of waiting and continuing to ask …
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Jorge Palacios
a year ago
Qualifacts is killing the Insync product. It is adding a layer of bureaucracy to a system that provided customer service second to none. In the past, if something was not working I had access to the executives ear to let them know what …
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F U
a year ago
Dont make the same mistake we did. Go with anything else. I have a large list of problems but as an example three or four hung codes per day shows they are arent even ready to beta test. They blew off our complaints and claimed we were …
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Qualifacts Systems
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Software Development

Nashville Tennessee

1001-5000 Employees

22 Jobs

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