Job Description: Quality Assurance Manager Location: Madhapur, Hyderabad Employment Type: Full-Time Job Summary The Quality Assurance Manager will oversee quality assurance processes for our clinical trial software and AI systems, ensuring compliance with global regulatory requirements, including USFDA (21 CFR Part 11), GDPR, HIPAA, ICH-GCP, ISO 90001 & 27001 and other relevant standards. This role requires deep expertise in Computer System Validation (CSV). With 10+ years of experience, the ideal candidate will lead a QA team, collaborate with cross-functional groups, and drive continuous improvement to deliver reliable, compliant, and innovative solutions. Key Responsibilities of a Quality Assurance Manager Regulatory Compliance Ensure software and AI systems comply with USFDA (21 CFR Part 11, 820), GDPR, HIPAA, ISO 13485, and other global standards. Stay updated on evolving healthcare AI regulations and integrate them into QA practices. Prepare for and support audits by regulatory bodies, clients, and third parties. Computer System Validation (CSV) Lead development and maintenance of CSV protocols (IQ, OQ, PQ) for software and AI systems. Ensure validation documentation aligns with GxP standards and is audit-ready. Collaborate with IT and development teams on system updates and new features. QA Strategy & Leadership Develop and implement QA strategies using risk-based validation approaches. Manage and mentor QA teams, fostering a quality-focused culture. Monitor KPIs for software and AI quality and compliance. Process Improvement Create and maintain SOPs for QA, CSV, and AI validation. Conduct root cause analysis and implement CAPAs. Drive initiatives to improve system performance, security, and reliability. Cross-Functional Collaboration Partner with product, development, and AI teams to integrate quality into the SDLC. Translate client and stakeholder requirements into actionable QA plans. Support implementation and post-deployment activities to ensure satisfaction. Risk Management Conduct risk assessments per ISO 14971 and ICH Q9, addressing AI-specific risks (e.g., model bias). Mitigate risks related to data integrity, security, and compliance. Training & Documentation Provide training on QA, CSV, AI validation, and compliance. Maintain thorough documentation of validation activities, audit trails, and quality records. Qualifications Minimum of 10+ years of experience in quality assurance, with at least 5 years in a managerial role within a clinical trial software, CRO, Pharma, Biotech, or Medtech environment. Extensive experience with Computer System Validation (CSV) in a regulated industry. Proven track record of managing QA for software used in global clinical trials. Education: Bachelor's degree in Life Sciences or a related field. Advanced degree (e.g., Masters) or certifications (e.g., ASQ CQA, ISTQB, Six Sigma) preferred. Technical Skills: In-depth knowledge of USFDA regulations (21 CFR Part 11, Part 820), GDPR, HIPAA, ICH-GCP, and ISO standards (e.g., 13485, 14971), including AI-specific guidelines. Proficiency in CSV methodologies and tools (e.g., GAMP 5 framework). Familiarity with clinical trial software platforms (e.g., EDC, IWRS, eTMF, CTMS) and AI-driven solutions in clinical research. Soft Skills: Strong leadership and team management abilities. Excellent problem-solving, analytical, and decision-making skills. Exceptional communication skills, with the ability to liaise with technical teams, AI specialists, regulators, and clients. Detail-oriented with a proactive approach to quality and compliance. Why Join Us? Impactful Work : Contribute to cutting-edge AI-enabled solutions that accelerate clinical trials and improve global healthcare outcomes. Innovative Culture : Be part of a dynamic team that embraces new ideas, challenges the status quo, and drives innovation. Growth Opportunities : Access professional development opportunities in a rapidly growing company committed to employee success. Work-Life Balance : Enjoy a supportive work environment with flexible work arrangements.
Dear Professionals, We are currently hiring for the position of Senior ServiceNow Developer . This is an excellent opportunity for professionals seeking a completely remote, full-time role with a stable and dynamic team. Position Details: Role: Senior ServiceNow Developer Location: Remote (Work from Anywhere in India) Employment Type: Full-time Shift Timings: 4:00 PM IST to 1:00 AM IST Important Notes: Only immediate joiners or those with a maximum 1-month official notice period will be considered. Candidates must match at least 70% of the job description to apply. Please do not apply if you do not meet the above criteria. Overview We are currently seeking a senior ServiceNow Developer to be the sole and primary developer for an established ServiceNow ITSM instance supporting all internal worldwide company employees. The work location for this position is in India, and it is a full-time remote in India. The workdays are Monday through Friday; the hours are from 4 PM IST to 1 AM IST (Local India Time) which includes a one-hour break. You must be located in India and able to work 100% remote. Responsibilities You will be our primary developer for our ServiceNow ITSM instance. The applications/modules currently deployed include service catalog & self-service portal with integrated chat, mobile, incident, request, knowledge, service workflows, notifications, feature center & agile, custom tables, performance analytics, integration with Microsoft PowerBI, and more. Our upcoming roadmap includes implementing change management and automate additional laborious processes within the company. You will be responsible for the entire ServiceNow environment which includes day-to-day maintenance and patching, resolution of service interruptions, integrations, and enhancements. This position will be the only ServiceNow developer at this time. You will make all architectural decisions on how to develop, enhance and implement change. This position will collaborate with the ServiceNow business analysis team located in the US on Eastern time. External consultants may be brought in to assist you on an as needed basis during significant enhancements. Qualifications 6+ years of experience architecting, designing, developing, implementing & maintaining ServiceNow ITSM in an enterprise environment 6+ years of experience with the core ServiceNow applications (Service catalog, chat, incident, request, problem, knowledge, change, reporting analytics, etc.) 6+ years of experience with ServiceNow data, reporting, dashboards, and integrations with PowerBi or similar 6+ years of experience with scripting & automation within ServiceNow utilizing JavaScript, Glide API, and Flow Designer 6+ years of experience in JavaScript, HTML, CSS, and Glide scripting + years of experience with workflows, business rules, client scripts, and UI policies 8+ years of in-depth experience utilizing workflows and building custom applications to automate business processes 8+ years of in-depth experience with integrations using Azure SSO, SAML, REST, SOAP, MID Server, ServiceNow Integration Hub and API-based connections 8+ years of in-depth experience architecting ServiceNow Experience with agile methodologies is a must Associates degree minimum Experience with ServiceNow HR, ITOM, AIOps is a plus (but not required) ServiceNow certification is a plus (but not required) ITIL certification is a plus (but not required)
Dear Professionals, We are urgently hiring for the following position. Immediate joiners are preferred. Note: Kindly go through the skill sets mentioned below. Apply only if your profile matches the requirements. Position: Sr. .NET Full Stack Developer Location: Madhapur, Hyderabad Work Mode: Hybrid Required Skills & Qualifications Minimum 5+ years of professional experience in .NET development using C#, .NET Core / .NET 6+ . Strong proficiency in Angular 12+ for developing responsive and dynamic front-end applications. Solid experience with PostgreSQL , including schema design , complex queries , and performance tuning . Hands-on experience with cloud platforms such as Azure , AWS , or GCP for deployment and hosting. Proficiency in CI/CD pipelines , containerization (Docker) , and version control systems (Git) . Familiarity with microservices architecture , API design , and asynchronous programming . Strong problem-solving , debugging , and analytical skills. Excellent communication and collaboration abilities. If interested, please share your updated resume at [saikiran.p@quadone.com] with the subject line Application for Sr. .NET Full Stack Developer – Hyderabad.”
Job Title: Senior Business Analyst / Support Manager Role Overview We are looking for a Senior Business Analyst who will act as the bridge between business stakeholders and the technical team while also taking ownership of support operations as a Support Manager . The role demands a strong blend of analytical thinking, domain expertise, process orientation, and leadership skills . The ideal candidate will drive process improvements, ensure customer satisfaction, and enhance team performance through proactive planning, effective communication, and hands-on problem-solving. Key Responsibilities Business Analysis & Process Improvement Act as the liaison between business stakeholders and technical teams to ensure clear understanding of requirements and deliverables. Analyze business processes, identify improvement opportunities, and propose solutions aligned with organizational goals. Translate business requirements into functional and technical documentation for development and QA teams. Drive continuous improvement initiatives and ensure alignment with product and process standards. Participate in customer onboarding meetings and understand processes to contribute effectively to implementations and post-go-live support. Support Management & Operational Leadership Oversee the support teams day-to-day operations, ensuring timely and effective ticket handling and resolution. Act as the escalation point and be available during emergencies to support the team or customers. Personally respond to or assist with tickets when the team faces challenges or delays. Analyze recurring issues and identify patterns, training needs, and process improvement opportunities. Gather Customer Satisfaction (CSAT) feedback after every go-live and drive initiatives to improve customer experience. Develop and maintain metrics and dashboards covering: Ticket volume and turnaround time (TAT) Average tickets handled per support member Ticket categorization and trends Performance improvements (% increase/decrease) Average resolution time and SLA adherence Team Leadership & Development Lead, mentor, and motivate the support and business analysis team to achieve operational excellence. Conduct regular training sessions to enhance product and process knowledge within the team. Ensure effective communication within the team and accountability for process compliance (e.g., timely ticket updates and resolution notes). Track and manage incident resolution metrics for all team members. Monitor and enforce adherence to timelines and service quality across all support tasks. Identify and implement improvement initiatives to boost team performance and efficiency. Collaboration & Stakeholder Engagement Collaborate with cross-functional teams including development, QA, and product management to address recurring product issues and enhance stability. Provide regular insights and reports to management on support performance and customer satisfaction. Participate in strategy and review meetings to ensure alignment of business objectives with technical capabilities. Required Skills & Qualifications Bachelor’s or Master’s degree in Business Administration, BPharma, MPharma, Computer Science, or a related field. 8+ years of experience in Business Analysis with at least 3+ years in a Support or Operations Management role. Proven experience in managing customer support functions, including ticketing systems, escalation handling, and performance analytics . Strong understanding of software development processes, support workflows, and SDLC/ITIL practices . Excellent analytical, problem-solving, and communication skills. Strong leadership qualities with the ability to mentor and manage diverse teams. Proficiency in JIRA, Freshdesk, Power BI, Excel , or other support analytics tools. Key Performance Indicators (KPIs) Ticket Turnaround Time (TAT) and SLA compliance. Customer Satisfaction (CSAT) scores and post-go-live feedback. Process improvement initiatives implemented. Team knowledge growth and training impact. Incident resolution trends and root cause reduction. Quality and timeliness of stakeholder communication. Behavioral Expectations Demonstrate ownership and accountability for deliverables. Continuously improve personal and team product knowledge. Maintain composure and problem-solving focus during escalations. Balance personal and professional commitments effectively. Exhibit proactive leadership with a focus on collaboration, improvement, and excellence.