Job Title: Panelist Support & Video Quality Specialist Company Overview: Pulse Labs ( https://pulselabs.ai/ ) is seeking dedicated individuals to join our team as Panelist Support & Video Quality Specialists . Backed by industry giants Google and Amazon, Pulse Labs is at the forefront of revolutionizing product development. Our mission is to provide insightful, actionable, and easily comprehensible feedback throughout the product lifecycle—from conception to market launch and beyond. Through our innovative product evaluation platform, we empower leading tech companies to refine and create groundbreaking products across mobile, smart home, wearables, and automotive domains. We are looking for detail-oriented, customer-focused professionals who excel in problem-solving and thrive in a fast-paced environment. If you are passionate about providing exceptional service, ensuring high-quality research data, and enjoy working in a collaborative team, this role is perfect for you! Key Responsibilities Panelist Support & Ticket Management: Monitor and manage incoming support tickets via HubSpot. Serve as the primary point of contact for panelists, ensuring prompt and professional communication. Provide timely and accurate information regarding queries, troubleshooting issues efficiently. Escalate complex issues when necessary and ensure resolution to satisfaction. Document all client interactions, issues, and resolutions in HubSpot. Identify trends in support queries to enhance processes and improve the overall panelist experience. Video Quality Review & Validation: Thoroughly review user-submitted video content for audio/video clarity and adherence to research guidelines. Identify issues such as poor resolution, incomplete recordings, or misaligned audio/video. Ensure videos meet submission, critical user journey, and accessibility standards before passing them for research analysis. Log issues accurately in tracking systems (e.g., JIRA, Trello) and collaborate with UX Operations to resolve quality concerns. Provide recommendations to improve panelist guidelines for better video submissions. Process Improvement & Collaboration: Contribute to refining video quality standards and enhancing support processes. Work closely with UX researchers and TechOps teams to ensure seamless operations. Identify recurring issues and propose automation or self-service solutions to improve efficiency. Basic Qualifications: Previous experience in customer support, panelist support, video QA, or a related role. Experience using CRM/ticketing systems like HubSpot. Strong attention to detail and ability to identify visual and audio quality issues. Excellent verbal and written communication skills in Advanced English. Ability to manage multiple tasks, prioritize effectively, and meet deadlines. Customer-focused mindset with a commitment to exceptional service. Preferred Qualifications: Experience with video QA processes and accessibility standards. Familiarity with issue-tracking tools like JIRA or Trello. Adaptability to a fast-paced, dynamic work environment. Collaborative team player with a positive attitude. Contract Details: Compensation: Approx. Rs. 25,000/month Schedule: Full-time, 3-month contract with potential extension. Location: Fully remote. Start Date: Immediate availability preferred. Application Instructions: If you are passionate about providing high-quality support and video analysis, we encourage you to apply. Please submit your resume and a brief cover letter via Pulse Labs Career to be considered for this exciting opportunity. Pulse Labs is an equal opportunity employer, and all applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Join us in shaping the future of product research and experience innovation! Show more Show less
Pulse Labs invites dynamic individuals to join our team as a Panel Marketing Associate. Backed by industry giants Google and Amazon, Pulse Labs, a leading UX research firm, is at the forefront of revolutionizing product development. Our mission is to provide insightful, actionable, and easily comprehensible feedback throughout the product lifecycle - from conception to market launch and beyond. Through our innovative approach, we empower leading tech companies to refine and create groundbreaking products across mobile, smart home, wearables, and automotive. We are seeking a driven, detail oriented and enthusiastic marketing associate who thrives in a fast-paced, challenging environment to join our Marketing Team. If you are passionate about strategizing and driving marketing activities, solving complex problems and enjoy being part of a collaborative team, then this role is perfect for you! The right candidate will play a pivotal role in managing recruitment of study participants based on niche client requirements, growing our panelist community overarchingly, quantifying results, living the “test and learn” mentality, and recommending automation as applicable. We’re looking for a motivated self-starter who identifies needs and finds solutions. You will work cross-functionally to understand study requirements and target audiences, and then use your expertise to drive successful recruitment outcomes. This role is 100% remote, but applicants must be based in India, and be willing to work crucial US hours. About you Key Responsibilities Develop and execute best-in-class panelist acquisition strategies across owned and paid channels to recruit new usability research participants (panelists). Recruitment will include both growing our panelist database overarchingly, plus acquiring participants based on niche study specifications outlined by our clients. Track and analyze performance and spend (with strict adherence to budget) by channel for each study, and adjust strategies as needed to meet recruitment goals. Leverage a/b testing to “test and learn.” Optimize campaigns while in-flight. Use learnings to inform future approaches. Develop long-term panel growth and maintenance strategies. Qualify respondents into study participants leveraging a variety of methods to ensure client study requirements are met. Ensure participants are onboarded appropriately by providing thorough instructions. Drive communications with our panelist community both generally and during specific research studies, including email updates, help content, and social media communications. Work closely with the product and engineering teams to continuously improve the panelist recruiting, onboarding flows, and overall experiences. Identify opportunities for automation to help streamline existing processes. Process and track participant incentives by type for each study. Basic Qualifications Bachelor’s degree in Marketing, Communications, or related field. Strong attention to detail and excellent problem-solving skills. Experience working within a marketing automation platform (e.g. Hubspot, Pardot, Marketing Cloud, etc.). Proficiency managing social media campaigns, email marketing, and other digital channels. Experience advertising across organic and paid channels. 3-5 years of recruitment, marketing, or social media marketing experience. Strong communication (written and verbal) and analytical skills. Ability to work independently and as part of a team. Experience with Google Suite or Microsoft Office Suite. Preferred Qualifications A demonstrated ability to self-motivate and follow through on projects. Comfortability working in a frequently changing, often ambiguous environment. Experience recruiting people to participate in events or research studies. Experience with Canva, Figma, and / or other graphic design tools. Experience using analytics tools to track the effectiveness of marketing campaigns. History of supporting user experience research, market research, and / or working with technical teams.
6 month contract role Pulse Labs, backed by Google and Amazon, is redefining product development. Our mission is to provide insightful, actionable, and easily comprehensible feedback throughout the product lifecycle, from conception to market launch and beyond. Our innovative evaluation platform helps leading tech companies refine and create groundbreaking products across mobile, smart home, wearables, and automotive domains. We are seeking detail-oriented, customer-focused professionals who excel in problem-solving and thrive in a fast-paced environment. If you are passionate about exceptional service, video quality assurance, and collaborative teamwork, this role is for you. This is a 100% remote role, for a 6 month contract . Applicants must be based in India and willing to work the following schedule: Tue–Sat 9:30 AM–6:30 PM IST To apply, email your resume to jobs@pulselabs.ai and put Panelist Support (India) in the subject line. Key Responsibilities Panelist Support & Ticket Management Monitor and manage incoming support tickets via HubSpot. Serve as the primary point of contact for panelists with prompt, professional communication. Troubleshoot issues, escalate complex cases, and ensure timely resolution. Document all interactions in HubSpot and identify trends to improve panelist experience. Video Quality Review & Validation Review user-submitted video content for clarity, accuracy, and adherence to guidelines. Flag issues such as poor resolution, incomplete recordings, or misaligned audio/video. Ensure submissions meet accessibility and research standards before approval. Log issues in JIRA/Trello and collaborate with UX Operations on resolutions. Process Improvement & Collaboration Refine video quality standards and support processes. Partner with UX researchers and TechOps for seamless operations. Suggest automation and self-service improvements. Basic Qualifications : 2+ years experience in customer or panelist support, video QA, or related roles. Familiarity with CRM/ticketing systems (HubSpot preferred). Strong attention to detail for audio/video review. Excellent written and spoken English. Ability to manage multiple priorities and deadlines. Preferred Qualifications : Video QA or accessibility review experience. Familiarity with JIRA, Trello, or other issue-tracking tools. Adaptability to fast-paced environments. Ability to work independently.
This is a 3 month contract role and is 100% remote, based in India. About the Role Pulse Labs is empowering insights and elevating experiences for the world's top technology companies. Backed by investors including Google and Amazon, we're revolutionizing product development delivering human-centered, actionable insights at every stage of the product lifecycle from inception to market release and beyond. We empower top tech companies to create and refine paradigm-shifting mobile, smart home, and AI products. We are seeking a Data Scientist to contribute to a short-term project focused on the evaluation of large language models (LLMs). The role will involve building and managing data pipelines, running structured model evaluations, and designing challenging test cases that probe model robustness. This is a highly cross-disciplinary role, blending data engineering, NLP, and analytical thinking. If you thrive in a fast-paced environment, love solving challenging problems, and want to work with a creative, collaborative team, you are a great fit! You'll work directly with our Director of Data Services to come up with solutions for a unique data processing project.. Key Responsibilities Build and maintain data pipelines for processing large-scale text datasets. Design and automate structured evaluation workflows for LLMs. Develop creative and challenging test scenarios to assess model reasoning and robustness. Curate and analyze outputs for quality, diversity, and compliance. Implement filters and safeguards to ensure non-sensitive and benign content. Document methodologies and contribute to best practices for model evaluation. Communicate clearly and effectively with team members across Engineering, Data Operations, and other departments. Ability to work independently, anticipate problems, and provide solutions with minimal supervision. Qualifications Must Have 3–6 years of experience as a Data Scientist / NLP Engineer. Strong programming skills in Python (pandas, regex, JSON handling, automation scripts). Experience working with LLM APIs and prompt-driven workflows. Familiarity with text analysis, data preprocessing, and evaluation metrics. Strong analytical and problem-solving abilities. Innate curiosity, an eagerness to learn, and a desire to create in a collaborative environment. Preferred Exposure to AI evaluation, adversarial testing, or ML robustness studies. Background in cybersecurity, red teaming, or applied ML safety. Experience collaborating with QA or annotation teams. Strong written communication for reporting findings and documenting workflows. Ability to start within 2 weeks.
This is a 3 month contract role and is 100% remote, based in India. About the Role Pulse Labs is empowering insights and elevating experiences for the world's top technology companies. Backed by investors including Google and Amazon, we're revolutionizing product development delivering human-centered, actionable insights at every stage of the product lifecycle from inception to market release and beyond. We empower top tech companies to create and refine paradigm-shifting mobile, smart home, and AI products. We are seeking a Data Scientist to contribute to a short-term project focused on the evaluation of large language models (LLMs). The role will involve building and managing data pipelines, running structured model evaluations, and designing challenging test cases that probe model robustness. This is a highly cross-disciplinary role, blending data engineering, NLP, and analytical thinking. If you thrive in a fast-paced environment, love solving challenging problems, and want to work with a creative, collaborative team, you are a great fit! You'll work directly with our Director of Data Services to come up with solutions for a unique data processing project.. Key Responsibilities Build and maintain data pipelines for processing large-scale text datasets. Design and automate structured evaluation workflows for LLMs. Develop creative and challenging test scenarios to assess model reasoning and robustness. Curate and analyze outputs for quality, diversity, and compliance. Implement filters and safeguards to ensure non-sensitive and benign content. Document methodologies and contribute to best practices for model evaluation. Communicate clearly and effectively with team members across Engineering, Data Operations, and other departments. Ability to work independently, anticipate problems, and provide solutions with minimal supervision. Qualifications Must Have 36 years of experience as a Data Scientist / NLP Engineer. Strong programming skills in Python (pandas, regex, JSON handling, automation scripts). Experience working with LLM APIs and prompt-driven workflows. Familiarity with text analysis, data preprocessing, and evaluation metrics. Strong analytical and problem-solving abilities. Innate curiosity, an eagerness to learn, and a desire to create in a collaborative environment. Preferred Exposure to AI evaluation, adversarial testing, or ML robustness studies. Background in cybersecurity, red teaming, or applied ML safety. Experience collaborating with QA or annotation teams. Strong written communication for reporting findings and documenting workflows. Ability to start within 2 weeks.
This is a 3-month contract role. Contract extension is not guaranteed, but may occur dependent on performance, company work volume, and budget. Pulse Labs is empowering insights and elevating experiences for the world's top technology companies. Backed by investors including Google and Amazon, we're revolutionizing product development delivering human-centered, actionable insights at every stage of the product lifecycle from inception to market release and beyond. We empower top tech companies to create and refine paradigm-shifting mobile, smart home, and AI products. If you thrive in a fast-paced multi-project environment and love analyzing qualitative data, then you're a perfect fit. You'll work directly with our researchers to execute qualitative research projects such as diary studies, focus groups, IDIs, longitudinal panel studies, etc. You will be a team-player who is an integral member of a talented and dedicated group of researchers working in a fast-paced, rapid-response environment where rigor and quality are paramount. Using Pulse Labs' proprietary tools and platforms, you’ll dive deep into rich video and survey data to analyze and interpret users’ interactions with and perceptions about next-gen products. This is a 100% remote India-based contract position. This role requires some overlap with US work hours. Occasionally, you will be required to work after standard work hours, including weekends. If interested, please email your resume to jobs@pulselabs.ai. Key Responsibilities Work closely with UX researchers to understand research projects, including customer requirements, timelines, analysis plan, and business goals. Assist project team members with the logistical operations of the research program, such as maintaining research timelines, project schedules, question banks, data repositories, and other research-related artifacts. Work closely with the operations team to make sure collected data matches the study requirements. Ensure sound research methods while assisting with initial project plans, analyses, and creating final reports for clients. Analyze responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for clients. Under the guidance of UX researchers, create deliverables for clients including scorecards, toplines, reports, and slide decks. Develop high quality data visualizations, communicating data and findings cleanly, effectively, and efficiently. Collaborate with the team and across the company to improve our internal processes. Provide feedback to the Design and Engineering teams about how to improve our proprietary platform. Basic Qualifications 2-6 years of experience working as an analyst in a research setting or in a similar detail-oriented production environment at a tech company. Professional proficiency in English with clear written and verbal communications in both. Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX. Expertise with data collection, analysis, and interpretation. Experience working on a team of researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment. Strong written and verbal communication. High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data. Collaborative attitude and ability to foster a positive work environment. Very comfortable using emerging technologies and different software systems. High comfort working with Google Docs, Google Sheets, or similar products. Undergraduate degree in psychology, research methods, human computer interaction, sociology, or related field. Preferred Qualifications Previous work in a consulting environment conducting research for commercial clients. Previous work with early-to-mid stage startups and/or FAANG or other top tech companies.
This is a 3-month contract role. Contract extension is not guaranteed, but may occur dependent on performance, company work volume, and budget. Pulse Labs is empowering insights and elevating experiences for the world's top technology companies. Backed by investors including Google and Amazon, we're revolutionizing product development delivering human-centered, actionable insights at every stage of the product lifecycle from inception to market release and beyond. We empower top tech companies to create and refine paradigm-shifting mobile, smart home, and AI products. If you thrive in a fast-paced multi-project environment and love analyzing qualitative data, then you're a perfect fit. You'll work directly with our researchers to execute qualitative research projects such as diary studies, focus groups, IDIs, longitudinal panel studies, etc. You will be a team-player who is an integral member of a talented and dedicated group of researchers working in a fast-paced, rapid-response environment where rigor and quality are paramount. Using Pulse Labs proprietary tools and platforms, you'll dive deep into rich video and survey data to analyze and interpret users interactions with and perceptions about next-gen products. This is a 100% remote India-based contract position. This role requires some overlap with US work hours. Occasionally, you will be required to work after standard work hours, including weekends. If interested, please email your resume to [HIDDEN TEXT]. Key Responsibilities Work closely with UX researchers to understand research projects, including customer requirements, timelines, analysis plan, and business goals. Assist project team members with the logistical operations of the research program, such as maintaining research timelines, project schedules, question banks, data repositories, and other research-related artifacts. Work closely with the operations team to make sure collected data matches the study requirements. Ensure sound research methods while assisting with initial project plans, analyses, and creating final reports for clients. Analyze responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for clients. Under the guidance of UX researchers, create deliverables for clients including scorecards, toplines, reports, and slide decks. Develop high quality data visualizations, communicating data and findings cleanly, effectively, and efficiently. Collaborate with the team and across the company to improve our internal processes. Provide feedback to the Design and Engineering teams about how to improve our proprietary platform. Basic Qualifications 2-6 years of experience working as an analyst in a research setting or in a similar detail-oriented production environment at a tech company. Professional proficiency in English with clear written and verbal communications in both. Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX. Expertise with data collection, analysis, and interpretation. Experience working on a team of researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment. Strong written and verbal communication. High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data. Collaborative attitude and ability to foster a positive work environment. Very comfortable using emerging technologies and different software systems. High comfort working with Google Docs, Google Sheets, or similar products. Undergraduate degree in psychology, research methods, human computer interaction, sociology, or related field. Preferred Qualifications Previous work in a consulting environment conducting research for commercial clients. Previous work with early-to-mid stage startups and/or FAANG or other top tech companies.