Job
Description
Description Provisioning Coordinator Location: India Shift Time: UK shift time (1.30 pm IST to 10.30 pm) Full Time or Contract: Fulltime No of position: 2 About VikingCloud VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions - faster. Powered by the Asgard Platform , the industry s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day. VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it s not just about technology. It s about transacting business and delivering an exceptional customer experience every day, without fail. That s the measurable value we deliver. And that s what we call, Business Uninterrupted. This Position The Provisioning Coordinator is responsible for delivering circuits, provisioning elements including Port desk within the prescribed SLAs and given timescales. The Provisioning Coordinator will manage the end to end delivery with the supplier and will create relationships with suppliers to enhance delivery. Responsibilities Duties will include, but are not restricted to the following - Customer satisfaction : You are responsible for accurate and timely delivery of circuits which empower our project teams to deliver projects in line with Customers requirements/satisfaction, so that our business becomes a trusted partner to all the Customers and suppliers that we serve. Initiate plan: You are responsible for managing, but not limited to; Ethernet, Copper, FTTC, SD WAN, Porting, Decommissioning and VOIP related products. You will be responsible for all deliveries, including aggregate deliveries, escalations and providing support to our Customers, suppliers and Project Delivery team. You will liaise with Customers, suppliers and internal teams to confirm successful delivery so that our business becomes a trusted partner to all that we serve Communication: You are responsible for updating internal line of business applications and 3rd party software tools in a timely fashion, to enable the operational stakeholders to perform their tasks efficiently. You will be responsible to highlight any issues with deliveries at the earliest opportunity and be proactive in raising the relevant escalations to prevent further escalations or risk from the project. You will assist project team members to process Customer requests accurately. You will ensure Customers, Project Managers, and key stakeholders remain informed to ensure the business remains effective and efficient in its delivery. You are required to build and maintain relationships with suppliers, Customers, internal stakeholders to allow us to work effectively together to provide service to our Customers. Data management reporting: You will ensure all requests and queries are captured correctly to ensure an accurate report each week. You will work with key stakeholders and project delivery teams to develop, build and contribute towards ad-hoc reports as and when required. Process delivery You will work within a predefined set of KPIs ensuring that you are remaining in line with the targets set for the team, and individual. You will be set clear objectives both as a team, and individually which are in line with the business mission and values. You will assist in providing project support and coordination services to the project managers and project delivery team as and when required, You will ensure that you work in line with processes internally, ensuring that you are up to date with latest Ofcom guidance regarding provisioning, working within the guidelines set in Ofcom s general conditions at all times. You are encouraged to always look for improvements to the way in which we work and provide feedback internally where a process could be improved. Wellbeing: You will risk assess the workload of yourself and others. Identify solutions and support colleagues in times of need. Personal development innovation: You will identify opportunities to contribute to wider business initiatives. You will Identify opportunities for personal training and development to drive innovation Qualifications The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results, they will ideally have the following skills, attributes and experience: Any Graduate / Masters degree 2 to 3 years of experience Preferred to have responsible for delivering circuits, provisioning elements including Port desk within the prescribed SLAs and given timescales Excellent written and verbal communication skills with the ability to communicate at all levels, both internally and externally Customer-focused Professional, positive and friendly Highly self-motivated Ability to work well under pressure within a busy environment and prioritize tasks accordingly Committed to delivering high quality work Excellent attention to detail, accuracy, time management, organizational and administrative skills They will also preferably have the following skills, attributes and experience: Experience in a customer facing role Experience of managing customer relationships and issues Experience of Telecoms service provider role Porting, Ethernet, Copper, FTTP/FTTC provisioning including relevant order processes, Prince2 - Desirable Experience in a fast paced environment We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.
