Protocolzone

We are hiring a Technical Support Specialist with strong communication skills and a well-rounded technical foundation to support our web application users. This role involves working in rotational shifts (including nights), and requires someone who is technically sound, well-spoken, and professionally groomed to handle global client interactions via calls, emails, chat, and ticketing platforms. As the first point of contact for technical issues, you’ll ensure smooth user experiences by diagnosing problems, resolving them efficiently, and collaborating with our internal tech teams when necessary. If you are looking to build a strong foundation in IT support while working in a dynamic, fast-paced environment, this is the opportunity for you. Key Responsibilities Deliver technical support to end-users for our web applications across multiple channels (call, email, chat, ticketing). Troubleshoot and resolve issues related to application performance, access, or functionality. Escalate unresolved cases to engineering or product teams with proper documentation. Assist users with website updates, account setups, and feature-related queries. Maintain detailed logs of issues, resolutions, and follow-ups in the support system. Manage user access and permissions securely, following internal protocols. Provide regular updates to users, ensuring a customer-first approach at every touchpoint. Required Skills Excellent spoken and written English communication skills—neutral accent and strong grammar. Technically groomed with basic knowledge of IT systems (Windows, Linux/macOS) and web technologies. Analytical mindset with strong problem-solving and multitasking capabilities. Familiarity with ticketing tools. Ability to adapt to rotational shifts and work with global clients. Eligibility Criteria Qualification: Any Graduate (preferred: B.Tech/B.E./B.C.A., M.Tech, MBA – IT/Finance) Experience: 0–5 years in Technical Support or IT Helpdesk roles (preferably with web applications) Shift: Rotational (Day & Night) Annual CTC: 2.50 – 4.20 LPA Job Location: Ahmedabad Employment Type: Full-time

We are looking for a skilled Automation Tester proficient in Selenium with Java to join our dynamic team. As an Automation Tester, you will be responsible for ensuring the quality and efficiency of our software products by developing and executing automated test scripts, identifying defects, and contributing to the improvement of our testing processes. The ideal candidate should have experience in testing both mobile and web-based applications, with a strong background in writing test scripts and codes from scratch. Responsibilities: - Develop and implement automation test scripts for mobile applications and web-based applications. - Design, develop, and maintain automated test scripts using Selenium WebDriver and Java. - Collaborate with cross-functional teams to understand software requirements and develop test strategies. - Execute test scripts, analyze test results, and report defects, anomalies, and issues. - Participate in test planning, test case creation, and test data setup. - Contribute to the creation and maintenance of test documentation, including test plans, test cases, and test reports. - Identify and prioritize test cases for automation to achieve maximum test coverage. - Perform regression testing, performance testing, and compatibility testing as required. - Collaborate with developers to ensure timely resolution of defects and improvements in the software. - Stay current with industry best practices, tools, and techniques related to automation testing. Skills: - Proven experience in mobile application testing and web-based application testing. - Proficiency in writing test scripts and codes from scratch. - Bachelors degree in Computer Science, Engineering, or a related field. - Proven experience as an Automation Tester using Selenium WebDriver and Java. - Strong understanding of software testing concepts, methodologies, and best practices. - Familiarity with test management tools and version control systems. - Solid understanding of web technologies and experience testing web applications. - Experience with continuous integration and building tools is a plus. - Strong communication skills to collaborate effectively with team members. - ISTQB or similar certification is a bonus. Qualification: B.Sc Any Specialization, BCA Any Specialization, B.Tech/B.E. Any Specialization, M.Tech Any Specialization, MCA Any Specialization, MS/M.Sc(Science) Any Specialization Experience: 3 Years or more Salary: 3,00,000 - 6,00,000 P.A. Job Location: Ahmedabad Employment Type: Full Time,

As the IT Project Coordinator, you will play a crucial role in supporting project managers throughout the entire lifecycle of IT projects. Your responsibilities will include coordinating resources, schedules, and project deliverables to ensure the successful completion of projects within budget. Your key responsibilities will involve project planning and scheduling, where you will assist in developing project plans and timelines, schedule and coordinate project meetings, and track project progress. Resource coordination will also be a significant aspect of your role, as you will be responsible for allocating resources and ensuring that all team members have the necessary tools and information to carry out their tasks effectively. Communication and documentation are essential components of this role, as you will be tasked with preparing and distributing project status reports, documenting project phases, and ensuring clear communication among all stakeholders. You will also be involved in risk management by identifying potential risks and issues within projects and assisting in developing mitigation strategies and contingency plans. Monitoring project budgets and expenditures, assisting in budget planning and financial reporting, as well as ensuring quality assurance by coordinating testing activities and ensuring project deliverables meet quality standards, are also part of your responsibilities. You will manage project management software and tools, ensuring data integrity and security within project management systems. Additionally, you will support project closure activities, including post-project evaluations and lessons learned sessions. To qualify for this role, you should have a Masters degree in Business Administration or a related field, along with 2-3 years of experience in project coordination, preferably in the IT sector. The salary for this position ranges from 6,00,000 to 8,00,000 P.A., and the job is located in Ahmedabad. This is a full-time employment opportunity.,

As a Cloud Engineer, you will play a vital role in developing innovative software solutions and services by utilizing cloud software development techniques. You will be an integral part of the cloud engineering team, where your responsibilities will include designing, building, and managing cloud systems and infrastructure. Your focus will be on creating software, services, and solutions that are flexible, scalable, and resilient to meet both current and future business needs in an automated and repeatable manner. You will collaborate with the software engineering team to identify and implement optimal cloud-based solutions for the organization. Your experience in Docker and Kubernetes will be essential for tasks such as image building and Kubernetes scheduling. Additionally, you will be involved in planning, designing, and developing cloud-based applications while ensuring that cloud environments adhere to the organization's security guidelines. Working closely with DevOps, you will develop tooling and infrastructure for cloud development and operations, with a specific emphasis on microservices deployment and monitoring of distributed systems. Your role will also involve deploying and debugging cloud initiatives throughout the software development lifecycle following best practices. Utilizing a Test Driven Development (TDD) approach, you will support continuous integration and deployment patterns. You will also be responsible for developing processes to enforce cloud governance, architecture, operating procedures, monitoring, and system standards. In case of incidents, you will respond promptly, take ownership, drive them to completion, and participate in root cause analysis. Your problem-solving skills will be put to the test as you tackle difficult and complex challenges with a fresh perspective, demonstrating sound judgment in selecting creative solutions and managing projects independently. You will lead moderate to high complexity projects, deliver well-written reports, and contribute to the realization of operational and strategic plans. Preferred certifications for this role include AWS or GCP cloud certifications. Candidates with a B.Tech/B.E., Diploma, B.Sc, M.Tech, MCA, MS/M.Sc in Computers, or Cyber Security Engineering qualifications with 3-7 years of experience are encouraged to apply. This is a full-time position based in Ahmedabad with a salary range of 5,00,000 to 10,00,000 INR per annum.,

As a mathematician at Protocolzone Private Limited, you will be responsible for developing and enhancing algorithms, models, and mathematical solutions essential for various software applications. Your expertise will be pivotal in solving complex problems, implementing non-linear optimization techniques, streamlining processes, and enhancing the overall efficiency and performance of software products. Your key responsibilities will include designing and developing mathematical algorithms tailored to address specific challenges, analyzing large datasets to extract valuable insights for data-driven decision-making, and working on statistical analysis and data modeling to boost the functionality of software products. Furthermore, you will optimize existing algorithms and mathematical models to enhance efficiency, apply mathematical concepts to machine learning and artificial intelligence projects, and develop and implement mathematical models for tasks like pattern recognition, classification, and prediction. Your role will also involve tackling challenging problems through the application of mathematical principles and analytical thinking, collaborating closely with team members to resolve issues related to advanced mathematical concepts, and documenting mathematical models, algorithms, and methodologies for internal reference and knowledge sharing. The ideal candidate should possess a strong proficiency in mathematical modeling, algorithms, and statistical analysis, along with experience in programming languages such as Python, R, and Matlab. Familiarity with machine learning frameworks and techniques is highly desirable, along with excellent problem-solving and analytical skills. Effective communication skills are crucial for collaborating with interdisciplinary teams. Qualifications required for this position include an advanced degree (M.Sc. or Ph.D.) in Mathematics, Applied Mathematics, Computer Science, or a related field. The ideal candidate should have 3-6 years of relevant experience and the job location is Ahmedabad. This is a full-time employment opportunity. If you are passionate about applying your mathematical expertise to drive innovation and solve challenging problems in a dynamic work environment, we invite you to apply for this exciting opportunity at Protocolzone Private Limited.,