About Prophecy Prophecy is a rapidly growing startup enabling all the data users to visually build data pipelines with modern software practices including code on Github using its Low-Code Data Engineering Platform. Prophecy is trusted by top Fortune 500 firms to replace their legacy ETL tools as they re-platform to the Cloud or Apache Spark. Were very well funded, backed by top VCs, and on the path to establishing ourselves as the leader on the cloud. Prophecy is a Core Technology and Deep-IP company with engineering centered in India. Prophecy engineers often say that they have never worked in a more productive, higher horsepower organization in their careers. The engineers love their work, are being challenged, and are doing the best work of their careers. Position Summary This is an amazing opportunity to be an early engineer in a high-growth, high-potential startup starting in Prophecy s India engineering center. You will be working with a team of dynamic engineers who take pride in solving complex problems. Were seeking A players to work with A players. Were a high-growth company on a once-in-a-lifetime journey to revolutionise the way data engineering is done. Be a part of it. The impact you will have Drive next-generation revolution in Data Engineering Prophecys low-code data engineering platform fulfils significant whitespace - its creating a new category within modern data engineering platforms. Be a part of next-generation tech which is revolutionizing the data engineering space. Over Achiever In Prophecy we encourage and give environments to engineers to overachieve their own limits. Set up your own metrics, and improve them iteratively under the guidance of senior expert engineers. Entrepreneurial skills Own the features end to end as a Founder/CEO from the requirement to delivery. We don t believe in hierarchy, the number of years of experience. Manage your own career growth. What Youll Need 5+ years of professional testing experience Experience in testing both frontend and backend in a scalable microservices architecture. Working closely with dev teams on any new features/enhancements/fixes and testing them thoroughly. Prioritizations of cross-team testing initiatives & lead those. Experience in setting up CI/CD. Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills Great problem-solving skills Comfort in working in short, agile, iterative engineering cycles Entrepreneurial spirit, priding yourself on getting things done with a high level of quality Strong desire to work in a not well-structured, fast-moving startup environment B Tech or above degree in CS or equivalent Preferred Qualifications Familiarity with Micro services architecture Strong problem-solving, interpersonal, and organizational skills Good understanding of Manual & Automation testing principles. Experience working with UI/Backend/Performance Testing. Experience in test planning, test design, test strategy, and test execution. Experience with test tools like Playwright, Selenium, Cypress, Pytest, RestAssured, TestNG, Junit, Jmeter, Gatling or similar frameworks. Experience in setting up test Infra for Functional and Non-Functional testing. Experience working with Agile process. Experience working with any programming language. You write neat, precise, and high-quality automation at a good pace. What Youll Have At Prophecy Great company culture. Competitive compensation. Fair and Open Equity awards for everyone. Amazing work. Private medical insurance. Manage your own growth and career. Experience building a transformative product. High learning opportunity. End-to-end ownership of your project. Our Commitment to Diversity and Inclusion At Prophecy, we hire for merit and foster an inclusive culture where people from diverse backgrounds can excel and do their best work. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and any other protected characteristics under applicable laws.

About Prophecy Prophecy offers a unified data platform for users across diverse skill levels and requirements, delivering a comprehensive modern data stack experience in a single, cohesive solution.For business data users, Prophecy provides an intuitive, desktop-like data preparation interface, seamlessly combining user-friendliness with the scalability and governance of cloud-based SQL platforms. Visual ETL developers and data engineers benefit from a powerful Spark-Python interface, enhancing productivity and standardization without compromising flexibility or coding capability. Data pipelines transition effortlessly into production environments, complete with integrated observability. If issues arise, Prophecy streamlines troubleshooting with a clear break-fix-redeploy workflow. Errors are visually highlighted on the canvas, alongside AI-driven recommendations for rapid resolution, enabling swift redeployment and continuous operation. Position Summary This is an amazing opportunity to be the first technical support manager in a high-growth, high-potential startup starting in Prophecy s India center. You will be working with a team of dynamic team members who take pride in solving complex problems. Were seeking A players to work with A players. Were a high-growth company on a once-in-a-lifetime journey to revolutionise the way data engineering is done. Be a part of it. What You ll Do Engage with engineering, product management, customer success, customers, and partners to manage and resolve support escalations. Establish a structured communication protocol with customers about incidents and escalations by delivering prompt root cause analyses customised for the audience. Ensure customer satisfaction through comprehensive documentation of incidents and escalations and prompt execution of action items. Create and execute a recovery plan based on data analysis for every escalation and incident that is addressed. Leverage business and technical expertise to handle customer escalations, organise meetings and calls, fulfil commitments, and assess trends and patterns for reporting. Leverage data, metrics, and feedback to improve incident and escalation management. Participate in weekend on-call rotations. Collaborate closely with first-party partners to define and manage escalations effectively. Troubleshoot and resolve complex customer issues related to the Prophecy IDE Assist with issues around third-party integrations with the Prophecy environment Develop and maintain advanced knowledge of Prophecy IDE architecture and administration. Actively participate in Engineering, support, and account management team initiatives and meetings as needed. Demonstrate a true sense of ownership and coordinate with engineering to achieve timely resolution of customer issues and requests. What Youll Need A minimum of 8+ years of experience in customer support, support escalation, and incident management is required. Expertise with at least one modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift) and experience with traditional enterprise ETL tools (e.g., Informatica, Alteryx, Datastage) and how they relate to modern data workflows A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts Hands-on experience in performance tuning and troubleshooting Spark/SQL based data engineering applications at a production scale. Knowledge of OAuth/OIDC, IAM, Git, CI/CD processes and practices. Hands-on experience with AWS, Azure, or GCP. The ability to break down more complex technical concepts and communicate them to stakeholders verbally and in writing Thrives in a fast-paced, high-performance environment and enjoys working under pressure. Demonstrate a strong commitment to integrity, accountability, attention to detail, effective execution, and planning skills. Excellent contextual interpretation and writing skills with an effective ability to summarise and communicate to technical and business audiences are required. Shows a strong ability to make timely decisions from both business and technical perspectives. Understands both proactive and reactive approaches to escalation management. Strong passion for customer service and managing escalations effectively. Bachelors degree in Computer Science or a related field is required. Preferred Qualifications Full-stack Data platform knowledge Experience in Kubernetes/Linux administration Good knowledge of cloud, on-prem, and service architecture in multi-region setups. Experience creating queries, alerts and monitors in Grafana, Datadog or similar tools Experience developing pipelines in Prophecy IDE What Youll Have At Prophecy Great culture Fair and Open Equity awards for everyone Amazing work Private medical insurance Flexible time off Manage your own growth and career Experience building a transformative product High learning opportunity End-to-end ownership of your projects Our Commitment to Diversity and Inclusion At Prophecy, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, political affiliation, race, religion, sexual orientation, socio-economic status, and any other protected characteristics.

About Prophecy Prophecy is a rapidly growing startup enabling all the data users to visually build data pipelines with modern software practices including code on Github using its Low-Code Data Engineering Platform. Prophecy is trusted by top Fortune 500 firms to replace their legacy ETL tools as they re-platform to the Cloud or Apache Spark. Were very well funded, backed by top VCs, and on the path to establishing ourselves as the leader on the cloud. Prophecy is a Core Technology and Deep-IP company with engineering centered in India. Prophecy engineers often say that they have never worked in a more productive, higher horsepower organization in their careers. The engineers love their work, are being challenged, and are doing the best work of their careers. Position Summary We are seeking a highly motivated and detail-oriented Deal Desk Specialist to join our growing team. The Deal Desk Specialist supports the Sales team in managing the deal lifecycle, from quote creation to final contract execution, while ensuring accuracy, compliance, and timely processing. This role serves as a key operational link between Sales, Legal, and Finance to streamline deal approvals, supplier setup, and billing coordination. In a high-growth software/SaaS environment, the Deal Desk Specialist plays a vital role in driving operational efficiency and supporting revenue integrity. Location & Working hours Location : Bangalore (Hybrid) The working hours would be 6 PM IST - 3 AM IST as this role requires working hours that overlap with the U.S. Eastern Time Zone, with at least 4-6 hours of daily availability during core EST business hours (9:00 AM-5:00 PM ET) to ensure effective collaboration with Sales, Legal, and Finance teams. The Impact You Will Have Quoting and Deal Support: Assist Sales in configuring accurate quotes, pricing, and product selections; ensure alignment with company policies. Deal Review & Routing: Review order forms and documentation for accuracy and compliance; manage deal approval workflows across Legal, Finance, and Security. Contract & Document Coordination: Ensure required documentation (e.g., MSAs, order forms, NDAs, DPAs) is complete and properly stored Supplier Setup : Facilitate customer vendor portal and supplier onboarding processes by providing required business and compliance documentation Sales Enablement : Train and support Sales reps on quoting tools, deal processes, and documentation standards to reduce friction and errors Accounting & Billing Coordination : Collaborate with Accounting to ensure closed deals are properly recorded in the ERP system for invoicing. Qualifications Bachelors degree or equivalent work experience in Business Administration, Finance, or a related field preferred 4+ years of experience in a Deal Desk, Sales Operations, Order Management, Finance, or similar role Understanding of sales cycles, contract terms, invoicing and basic revenue recognition concepts Proficiency in CRM (Salesforce) Excellent attention to detail and organizational skills Exceptional communication (written and verbal) and interpersonal skills What Youll Have At Prophecy Great company culture Competitive compensation Fair and Open Equity awards for everyone Private medical insurance Manage your own growth and career High learning opportunity End-to-end ownership of your project Our Commitment to Diversity and Inclusion At Prophecy, we hire for merit and foster an inclusive culture where people from diverse backgrounds can excel and do their best work. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and any other protected characteristics under applicable laws.