Company: Promera LLP Location: Andheri West, Mumbai Salary: Upto 40000/- per month Languages known: English is must and any regional language Role Overview We are seeking a dedicated Customer Support Executive who will serve as the primary point of contact for our customers. The ideal candidate will provide timely, accurate, and friendly support while ensuring customer satisfaction across all interactions. Key Responsibilities Respond to customer inquiries via multiple channels (phone, email, chat, social media) Troubleshoot and resolve customer issues efficiently and professionally Document customer interactions in our CRM system Identify and escalate complex issues to appropriate departments Follow up with customers to ensure complete satisfaction Collect customer feedback and share insights with the team Maintain customer support metrics and KPIs Stay updated on company products, services, and policies Requirements Bachelor's degree or equivalent experience 1-2 years of customer service experience (preferred) Excellent verbal and written communication skills Strong problem-solving abilities Proficiency in MS Office and CRM software Ability to work in a fast-paced environment Patient and empathetic approach to customer concerns If you are passionate about customer support and have skills to help, we would love to hear from you! Please submit your resume, portfolio, and any relevant work samples if you have at [email protected] . Job Types: Full-time, Part-time, Permanent, Internship Pay: Up to ₹40,000.00 per month Work Location: Remote
Job Summary: We are looking for a skilled and experienced Python Developer with a strong background in AI/ML , Node.js , and MVC-based frameworks to join our fast-growing engineering team. The ideal candidate will be responsible for designing, developing, and deploying scalable backend systems, integrating AI-driven features, and ensuring seamless application performance across platforms. Key Responsibilities: Develop and maintain scalable backend solutions using Python (Django/Flask/FastAPI). Build RESTful APIs and integrate third-party services using Node.js and microservices architecture. Design and implement AI/ML models, pipelines, and integrate them into production systems. Work with MVC frameworks to develop clean, modular, and maintainable code. Collaborate with front-end developers, data scientists, and DevOps teams to deliver robust solutions. Optimize performance, security, and scalability of backend services. Participate in code reviews, unit testing, and continuous integration processes. Troubleshoot, debug, and upgrade existing software and systems. Required Skills & Qualifications: Bachelor’s/Master’s degree in Computer Science, Engineering, or related field. 5+ years of hands-on experience in Python development. Solid experience with AI/ML libraries like TensorFlow, PyTorch, scikit-learn, OpenCV . Proficient in Node.js , JavaScript (ES6+), and asynchronous programming. Strong understanding of MVC frameworks like Django, Flask, or FastAPI . Experience with API development, OAuth, and JWT authentication. Familiarity with cloud platforms such as AWS, GCP, or Azure . Knowledge of containerization using Docker/Kubernetes is a plus. Strong problem-solving skills, attention to detail, and ability to work in a team. Preferred Qualifications: Exposure to NLP , computer vision , or generative AI projects. Experience with CI/CD pipelines , version control (Git), and Agile methodologies. Experience with NoSQL databases (MongoDB, Redis) and relational databases (PostgreSQL/MySQL). Perks & Benefits: Competitive salary and performance bonuses Flexible working hours and remote work options Learning & development budget Health insurance and wellness programs Fast-paced, collaborative team environment Job Type: Full-time Location Type: In-person Schedule: Morning shift Work Location: In person
AI Video Editor (Social + Explainer Videos) Location: Andheri West, Mumbai | CTC: Up to ₹6 LPA (Negotiable) | Type: Full-Time, On-Site About PROMENA Our brand: Startup Builder Startup Builder is India’s first Startup Bank — a full-stack ecosystem that powers entrepreneurs with Tech, Branding, Marketing, Legal, and Funding solutions under one roof. We work with founders and brands across India to create powerful tech products, brand stories, and content that converts. Now, we’re looking for a creative, AI-first Video Editor who can turn raw footage and ideas into high-impact storytelling for social media, websites, and brand explainers. Role Overview You’ll be the visual storyteller for Startup Builder and our clients — creating stunning social media videos, reels, and explainer videos using a mix of traditional editing + AI-powered tools . You’ll work closely with our marketing and content teams to bring ideas to life — fast, smart, and scroll-stopping. Key Responsibilities Edit and produce high-quality short-form and long-form videos for Instagram, YouTube, LinkedIn, and websites. Create explainer videos, corporate stories, and startup promo films using AI tools. Use AI-powered platforms (Pika, Runway ML, Synthesia, Veed.io, Descript, or similar) for automation, captions, and creative storytelling. Add text overlays, graphics, sound design, transitions, and animation that align with each brand’s visual identity. Collaborate with content and marketing teams for scripting, visual direction, and storyboarding. Maintain an organized library of footage, templates, and creative assets. Optimize videos for performance across different platforms (aspect ratios, length, formats). Stay ahead of social trends, AI video tools, and new editing styles. Must-Have Skills Strong command of Adobe Premiere Pro / Final Cut / DaVinci Resolve . Hands-on experience with AI video tools like Runway ML, Pika Labs, Synthesia, Descript, or Kapwing AI . Understanding of social media video formats (Reels, Shorts, Explainers). Creative eye for pacing, storytelling, color grading, and typography. Ability to transform raw footage into compelling, emotionally engaging content. Comfortable using AI voiceovers, script-to-video, and motion tools . Basic knowledge of Canva / Figma for thumbnail & social post adaptation. Bonus Skills Knowledge of 2D/3D motion graphics or animation (After Effects or AI tools). Experience creating explainer or startup product videos . Awareness of social trends and meme culture . Familiar with YouTube SEO and thumbnail strategy. What You’ll Work On Founder & startup videos (stories, testimonials, launches) Brand explainers & product demos Podcast clips & ad shoot edits Social media Reels & Shorts AI-generated video experiments and templates Why Join Startup Builder Be part of a growing AI-driven content ecosystem . Work with founders, brands, and agencies across industries. Use cutting-edge AI tools to level up your creative power. Growth path to Lead Video Editor / AI Content Producer within a year. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹700,000.00 per year Benefits: Provident Fund Work Location: In person
Business Analyst / Pre-Sales / Project Consultant Location: Andheri West, Mumbai | Experience: 1–3 Years | Type: Full-time About PROMENA Our brand: Startup Builder Startup Builder is India’s first Startup Bank — a full-stack venture ecosystem that provides Tech, Branding, Marketing, Legal, and Funding solutions under one roof. We work with founders, investors, and brands to turn ideas into scalable businesses — combining creativity, technology, and data-driven growth. We’re now looking for a Business Analyst (AI + Tech + Marketing) — a strategic thinker who can understand project scope, create clear documentation, and leverage AI tools to transform insights into powerful presentations and strategies. Key Responsibilities Understand client briefs, business goals, and project scope across tech, marketing, and branding domains. Create detailed BRD (Business Requirement Documents) and FRD (Functional Requirement Documents) for internal and external stakeholders. Coordinate between clients, tech, creative, and operations teams to ensure smooth execution. Prepare impressive, data-driven PowerPoint or Canva presentations for proposals, strategy decks, and project reports. Use AI tools (ChatGPT, Midjourney, Gamma, SlidesAI, Notion AI, etc.) for content generation, ideation, and visual creation. Collaborate with project managers and product teams to translate business needs into actionable features. Research emerging trends in Tech, AI, and Marketing industries to support strategy development. Support pre-sales and proposal teams with requirement analysis and documentation. Must-Have Skills 1–3 years of experience as Business Analyst / Pre-Sales / Project Consultant in tech, marketing, or digital service industries . Proficiency in creating BRD, FRD, flowcharts, and user stories. Excellent communication & presentation skills. Strong grip on PowerPoint / Canva / Gamma for visual storytelling. Hands-on with AI tools for image generation, presentation enhancement, and content ideation. Analytical mindset with understanding of software development, marketing funnels, and campaign structures. Ability to multitask and handle multiple stakeholders. Good to Have Exposure to SaaS, Startup, or Digital Agency environments. Knowledge of tools like Figma, Miro, Notion, ClickUp, or Jira . Understanding of UX/UI basics or campaign analytics. Experience preparing proposal decks, business models, or pitch presentations. Why Join Startup Builder Be part of India’s first Startup Builder ecosystem working directly with founders. Exposure across Tech, Marketing, Legal, and Funding projects. Work in a fast-paced, AI-first environment with creative autonomy. Growth track to Project Manager / Strategy Lead roles within 12–18 months. Job Types: Full-time, Permanent, Fresher Pay: ₹180,000.00 - ₹360,000.00 per year Benefits: Provident Fund Work Location: In person