Company: Promera LLP Location: Andheri West, Mumbai Salary: Upto 40000/- per month Languages known: English is must and any regional language Role Overview We are seeking a dedicated Customer Support Executive who will serve as the primary point of contact for our customers. The ideal candidate will provide timely, accurate, and friendly support while ensuring customer satisfaction across all interactions. Key Responsibilities Respond to customer inquiries via multiple channels (phone, email, chat, social media) Troubleshoot and resolve customer issues efficiently and professionally Document customer interactions in our CRM system Identify and escalate complex issues to appropriate departments Follow up with customers to ensure complete satisfaction Collect customer feedback and share insights with the team Maintain customer support metrics and KPIs Stay updated on company products, services, and policies Requirements Bachelor's degree or equivalent experience 1-2 years of customer service experience (preferred) Excellent verbal and written communication skills Strong problem-solving abilities Proficiency in MS Office and CRM software Ability to work in a fast-paced environment Patient and empathetic approach to customer concerns If you are passionate about customer support and have skills to help, we would love to hear from you! Please submit your resume, portfolio, and any relevant work samples if you have at [email protected] . Job Types: Full-time, Part-time, Permanent, Internship Pay: Up to ₹40,000.00 per month Work Location: Remote