Project Development Executive

Here is a professional and Naukri-ready Job Description for the role, without mentioning the company name.

WritingJob Description: Customer Onboarding Executive

Job Location: Delhi / NCR
Job Type: Full-Time
Qualification: Graduate
Experience: As per candidate suitability

Job Overview

We are looking for enthusiastic and customer-oriented candidates for the position of Customer Onboarding Executive. The candidate will be responsible for onboarding new customers, coordinating with clients over calls, managing product catalog development and approvals, and handling backend operational activities.

The ideal candidate should have excellent communication skills, strong customer-handling abilities, and a basic understanding of internet applications and e-commerce platforms.

Key Responsibilities

• Handle the new customer onboarding process and ensure a smooth customer experience.
• Coordinate with clients over calls regarding catalog development, updates, and approvals.
• Understand client requirements and fulfill catalog-related needs as per organizational SOPs.
• Manage customer communication and provide timely assistance.
• Handle approximately 60% calling activities and 40% backend operations and data enrichment work.
• Ensure accurate and timely completion of catalog-related tasks.
• Handle email communication and maintain proper follow-ups with clients.
• Work towards achieving daily, weekly, and monthly performance targets.
• Maintain quality standards and ensure timely completion of assigned tasks.
• Coordinate with internal teams to resolve customer queries and operational issues.

Required Skills

• Excellent verbal and written communication skills.
• Good customer-handling and interpersonal skills.
• Strong coordination and follow-up abilities.
• Basic knowledge of internet applications, search engines, and web platforms.
• Good email handling and professional communication skills.
• Basic understanding of e-commerce platforms.
• Ability to manage calling and backend operational activities.
• Strong persuasion, problem-solving, and multitasking skills.

Eligibility Criteria

• Candidates must be from Delhi / NCR only.
• Bachelor's degree from a recognized university.
• Minimum 60% marks in 10th, 12th, and graduation.
• Good command of written and verbal communication.
• Basic knowledge of MS Office and Excel will be an added advantage.
• Prior experience or knowledge of e-commerce platforms will be preferred.

Key Performance Areas (KPAs)

• Customer onboarding and customer satisfaction.
• Improvement in turnaround time (TAT) and work quality.
• Effective client communication and relationship management.
• Achievement of daily, weekly, and monthly targets.
• Improvement in persuasion and customer-handling skills.
• Development of industry and process knowledge.
• Timely and accurate catalog fulfillment.

Preferred Candidate Profile

We are looking for motivated, target-oriented, and customer-focused individuals who can communicate effectively with clients, understand their requirements, and manage both calling and backend operational responsibilities.

Interested candidates can apply with their updated resume.

Suggested Naukri Job Posting Details

• Job Title: Customer Onboarding Executive
• Department: Customer Support / Operations
• Job Location: Delhi / NCR
• Qualification: Graduation
• Primary Skills: Customer Onboarding, Client Coordination, Calling, Email Handling
• Secondary Skills: E-commerce, Catalog Management, MS Excel, Data Enrichment, Backend Operations

Alternative job titles:

• Client Servicing Executive
• Customer Relationship Executive
• Catalog Executive
• Customer Support & Operations Executive

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person