Project Delivery Executive

Project Delivery Executive
Company: Kazam EV Technologies
Location: Bengaluru
Employment Type: Full-time
Experience: 2–3 Years

We are looking for a Customer Success professional to manage and grow a portfolio of enterprise clients using Kazam’s EV charging solutions and subscriptions. The role will focus on building strong, long-term client relationships, driving product adoption, improving customer retention, and ensuring clients derive maximum value from our platform.

Key Responsibilities:

• Manage and nurture a portfolio of client accounts to ensure they gain maximum value from Kazam's EV charging solutions and subscriptions.
• Drive high customer retention and recurring revenue by maximizing renewal rates and fostering customer growth.
• Build and maintain strong relationships with clients, acting as a strategic advisor and trusted partner.
• Increase platform adoption by monitoring usage metrics and providing actionable recommendations to enhance engagement and efficiency.
• Offer expert guidance on Kazam’s products and services, assisting clients with data extracts, ad-hoc insights, and structured analyses to address key business questions.
• Leverage market knowledge of the EV industry to interpret consumer trends and contribute to innovation and product enhancement efforts.
• Utilize frameworks and internal playbooks to provide feedback to the product team for feature development that supports client needs.
• Collaborate cross-functionally with insights analysts, data scientists, and product managers to ensure timely and accurate execution of project deliverables.

Proactively identify and resolve challenges both internally and for clients, ensuring a seamless and high-value customer experience.

Requirements:

• 2-3 years of experience in a customer-facing role such as Customer Success, Account Management, or similar—preferably in a B2B SaaS environment or consumer research agency.
• Proven success managing enterprise or multinational clients.
• Highly organized with strong project management skills and a commitment to timely delivery.
• Confident in client onboarding, public speaking, and delivering presentations. Proficient in CRM platforms, customer success metrics, and structured process management.
• Any Graduation with a good understanding of API's, Cloud, and Computer science concepts

Good to have:

• Prior experience with EV charging or energy management software.
• Working knowledge of industry protocols such as OCPP (Open Charge Point Protocol) and OCPI (Open Charge Point Interface)

Pay: ₹450,000.00 - ₹500,000.00 per year

Application Question(s):

• Do you have relevant experience? If yes, how many years?
• what is your current CTC?
• What is your Expected CTC?
• How early can you join?

Work Location: In person