Job Summary We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Inside Account Manager and help us do what we do best: propelling business forward. We’re looking for a data-savvy, user-obsessed Customer Success Manager to own and scale our behavioral-triggered email nurture strategy. You’ll be the bridge between user behavior data and smart, contextual email automation—guiding users to success, improving retention, and driving product-led growth at scale.This isn’t traditional email marketing. You’re not pitching a product—you’re helping users get more value from something they’ve already tried. Your mission is to turn behavioral signals into timely, relevant nudges that prevent churn, deepen engagement, and identify expansion opportunities. This is for our AI Product line In This Role, You Will Behavioral Trigger Management Monitor product usage and engagement dashboards for signals of risk, opportunity, or drop-off Define and maintain automated triggers for different segments and lifecycle stages A/B test trigger logic and timing to optimize activation and retention impact Collaborate with Product to align triggers with feature adoption patterns Email Campaign Performance Analysis Track email metrics (open, click-through, conversion, unsubscribe) by cohort and campaign Analyze re-engagement lift from specific triggered campaigns Report on campaign effectiveness weekly/monthly with clear recommendations for optimization User Segmentation & Journey Mapping Segment users by onboarding progress, activity level, feature adoption, company size, etc. Map email touchpoints to key inflection points in the user journey Identify drop-off moments and tailor email interventions to retain or expand accounts Campaign Optimization & Testing Write and optimize copy for nurture emails, re-engagement flows, onboarding sequences A/B test subject lines, timing, format, tone, and CTA structure Implement progressive profiling and behavioral tagging to improve personalization Ensure all emails are mobile-friendly and cross-platform optimized Cross-Functional Collaboration Work with Sales on MQL/PQL definitions and trial conversion flows Align with Product Marketing on messaging, feature positioning, and launch support Share engagement decline alerts and account insights with Customer Success Managers Surface qualitative feedback from replies to Product, Success, and Engineering teams Data Analysis & Reporting Build dashboards correlating email engagement with product usage Measure campaign impact on PLG KPIs: activation rate, TTV, retention, expansion Use SQL and analytics tools to explore patterns and generate recommendations Present findings in clear, visual formats to cross-functional stakeholders Key Behavioral Triggers You’ll Own Onboarding abandonment: User signs up but doesn’t complete setup Feature discovery: Eligible users haven’t tried core or sticky features Usage decline: Active user starts showing lower logins or actions Trial expiration: Low-usage trials nearing expiration Success milestones: Trigger expansion or referral prompts at key wins Dormancy resurrection: Reach out to revive formerly active users Integration prompts: Suggest integrations based on behavior or role Tools & Skills Required Hands-on with email tools like Intercom, HubSpot, Marketo, Sendgrid Analytics platforms: Amplitude, Mixpanel, GA, Segment Basic SQL to query usage data and trigger logic Strong copywriting chops tailored to user psychology and product context A/B testing experience and understanding of statistical significance CRM Your Background 5+ years in Customer Success, with a proven ability to manage relationships in complex organizations, including Fortune 500 and Global 2000 customers. Bachelor’s degree or equivalent work experience. Demonstrated experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. Experience with Gainsight and Salesforce. Strong verbal and written communication skills, including the ability to chair meetings with executive leadership. Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management). Certifications in customer success, project management, or related fields are a plus. Willingness to work in the US time zone (6:30 PM – 3:30 AM IST) is required. Compensation If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy: Competitive remuneration package Employee Stock Purchase Plan Enrolment Vacation, Family, and Health 30 days of earned leave An extra day off for your birthday Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage Professional development reimbursement Interest subsidy on loans - either vehicle or personal loans.

Job Summary We are Progress (Nasdaq: PRGS) - the experienced, trusted provider of products designed with customers in mind so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Principal Software Engieer I and help us do what we do best: propelling business forward. Overview: This team builds Data Direct Connectors that provide high-performing JDBC, ODBC, ADO.NET and OData data connectivity solutions for Relational, Big Data, and SaaS data sources. The role of Principal Engineer I demands extensive knowledge and experience in C/C++ to design, build, and support complex product features and components. In This Role You Will Perform analysis, design, programming and modifying programs for DataDirect products Proficient with C/C++ and multiple operating systems, proficiency with Java will be added advantage. Expected to work with various scripting languages; technologies such as GitHub, Visual Studio, Eclipse, Veracode, PREfast; multiple types of operating systems; and multiple types of database management systems; Security protocols such as Kerberos, SSL, OAuth, or SAML; multiple types of operating systems including Windows, Linux, Unix, or MacOS; REST and/or SOAP; SQL and database management principles (e.g., relational databases such as Oracle, SQL Server, DB2; NoSQL databases such as Mongo; or cloud sources such as Salesforce); and Visual Studio and/or a Java IDE Provides support and guidance for other developers, customer support, sales, and marketing. Demonstrate sound judgment in approaching technical and procedural questions Demonstrate proficiency with development tools and build processes. Ensure that their efforts are consistent with departmental and company goals. Keeps abreast of industry activities and may participate in standards or industry-wide activities. Provides support and guidance to other members of their group or team. Ensures that that guidance is consistent with departmental and company goals. Acts as an expert resource for narrow topics for other persons in the department. Reviews software developed by other team members and relay their findings to those teams. May work with customer support and other groups within development in the course of their work. Can direct their own activities with respect to developing programs or subsystems and writing codes Is able to independently resolve of complex projects, issues, challenges encountered Demonstrates a degree of flexibility in resolving problems/issues that attest to in-depth command of all techniques, processes, tools and standards within the relevant field of specialization Is self-sufficient, capable of identify key issues and priorities and focusing on these to deliver required results with minimal direction Writes functional specs Able to provide comments on Function specs Reasonably good skills to schedule and break down tasks Understand and use engineering processes and practices Able to handle challenges in communicating with remote teams Your Background The ideal candidate must want to work in a dynamic agile environment involving multiple technologies and be dedicated to getting the job done. The successful candidate is, highly motivated, quality conscious with a strong attention to detail, and exhibits a history of achievement in their career to date. A BTech/MTech degree in Computer Science or equivalent foundational experience Practical project experience in software system design and testing Strong years of experience using C, C++ Knowledge of data structures and operating systems internals Comfortable working on both Unix and Windows operating systems Strong problem analysis and solving skills Learns new technologies independently Works independently and meets tight deadlines Excellent interpersonal skills to interact with team members Excellent verbal and written communication skills Familiarity with software development tools and environments Experience in an agile scrum development environment Compensation If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: Competitive remuneration package Employee Stock Purchase Plan Enrolment Vacation, Family, and Health 30 days of earned leave An extra day off for your birthday Various other leaves like marriage leave, casual leave, maternity, and paternity leave Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage Professional development reimbursement Interest subsidy on loans - either vehicle or personal loans Health club reimbursement Apply now!