Job
Description
Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role Were offering this role at associate vice president level What youll do As a Production Analyst, you ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. Contribute to the delivery of a robust production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Support and manage in-bound work requests and ensure both efficient and effective prioritisation and scheduling of work across the domain, using transparency and fast feedback loops to identify scheduling problems or other issues Manage relationships with platform, domain and relevant cross-domain stakeholders, from both business and Technology, utilising efficient communication ultimately to the benefit and delight our end customers. Consistently look for continuous improvements of existing processes and procedures across production management disciplines, and establish an environment of continual learning and feedback Your role will also involve: Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur Regularly attending the feature teams refinement and planning sessions Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery The skills youll need We re looking for someone with technical knowledge and experience including platform, technology, products and domains. Support the production management for the domain to ensure availability for business use, as per agreed service level expectations based on business resilience and continuity requirements and customer expectations. Support the team s activities to make sure that the platform integrity is maintained in line with the platform and technical roadmap releases, and managing demand from discretionary and mandatory change requests. Youll have a minimum of 9+ years of experience in Devops basics, scripting, Amazon Elastic Kubernetes Service, Amazon elastic compute cloud, SQL queries, Kubernetes, AWS IAM We re also looking for: Knowledge and experience of industry standard toolsets and processes Knowledge and experience of using operational principles A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues Good collaboration and stakeholder management skills
