Product Support Engineer

We’ll Get Along If You Have...

• 0-2years of experience in a product support or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills, with the ability to troubleshoot and find workable solutions.
• Ability to prioritize tickets based on urgency and business impact, with attention to detail.
• Self-motivated and eager to learn and adapt to new technologies.
• Basic understanding of RESTAPIs and their functionality.
• Willingness to work in rotational shifts, even on weekends

Good-to-Have:

• Knowledge of SQL, with the ability to write basic queries.
• Hands-on experience with ticketing systems like Freshdesk, Jira, Zendesk, or ServiceNow.
• Ability to write simple scripts in languages likePython to automate repetitive tasks or improve troubleshooting efficiency.
• Experience in working closely with customers to resolve issues and build strong relationships through effective communication.
• Basic understanding of cloud platforms such asAWS,Azure, or Google Cloud, particularly for products hosted on cloud infrastructure.
• Familiarity with any one of the monitoring and logging tools like Kibana, Splunk, Nagios, or Grafana for proactive system monitoring and health checks.

Here’s what your day would look like...

• Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress,acceptance etc are getting covered.
• Defining and executing manual and automation testing strategy.
• Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance andissue tracking.
• Keep raising the bar and standards of allthe quality processes with every project.
• Identifying best practices & tools in the industry and adopting them from time to time.

About IDfy

IDfy is building the foundational layer of trust for the modern world, providing the essential infrastructure that global businesses, from digital banks to e-commerce giants, rely on to operate securely. Our unified, AI-powered TrustStack integrates three core platforms; OnboardIQ, OneRisk, and Privy, to ensure that customer onboarding is secure, risk management is smarter, and privacy compliance is effortless, with a proven track record of processing over 200 million unique verifications annually. IDfy has established itself as a dominant force in Southeast Asia, anking amongst the top players in the Philippines and expanding rapidly across Indonesia and Singapore. Our momentum continues to build with a strong, growing presence in the UAE and an active roadmap for entry into Australia. From opening a bank account to securing a new job, IDfy ensures every interaction is backed by verified trust, empowering businesses to unlock global growth with absolute confidence.

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person