Product Manager – SaaS / EdTech

At AssessPrep, we're not just building software – we're building the future of learning. Our mission is to empower K-12 schools worldwide with cutting-edge technology to make assessments more meaningful and improve learning outcomes.

AssessPrep is an all-in-one assessment platform that enables schools to create, deliver, and grade assessments digitally, saving teachers valuable time and allowing them to focus on what matters most: their students.

AssessPrep in Numbers:

• Trusted by 600+ international schools in 75+ countries
• Empowering 20,000+ teachers and 200,000+ students
• Facilitating over 1M student submissions annually
• 70%+ annual growth rate
• Annual churn <3%
• 50,000+ trees saved

proactive, hands-on, and customer-focused Product Manager

At AssessPrep, product management goes beyond creating roadmaps and managing feature releases. We believe great Product Managers understand their customers, solve real problems, and are willing to step in wherever needed to ensure an exceptional customer experience.

You'll also be expected to directly handle customer queries, troubleshoot product issues, and support customers when required

We're looking for someone who combines strategic thinking with strong execution skills and believes that no customer problem is too small to understand and solve.

• Own and drive the product roadmap, aligning priorities with business objectives and customer needs.
• Manage the complete product lifecycle, from identifying problems and defining requirements to development, launch, and continuous improvement.
• Translate customer feedback and business requirements into clear product specifications, user stories, and actionable tasks.
• Prioritize features, enhancements, and bug fixes based on customer impact, business value, and technical feasibility.
• Take accountability for product quality, usability, delivery timelines, and overall outcomes.

• Collaborate closely with engineering and design teams to ensure timely, high-quality product delivery.
• Manage sprint planning, backlog prioritization, feature acceptance, and release readiness.
• Identify bottlenecks, resolve dependencies, and proactively follow up on pending deliverables.
• Coordinate with sales, marketing, and customer-facing teams to ensure smooth product launches.
• Take ownership of problems from identification through resolution rather than simply passing them to another team.

• Step in to handle customer support queries whenever required

  , alongside regular product management responsibilities.
• Communicate directly with teachers, school administrators, and other customers to understand their challenges and provide practical solutions.
• Troubleshoot platform-related issues, investigate reported bugs, and coordinate with engineering for timely resolution.
• Handle customer escalations professionally, ensuring clear communication, appropriate prioritization, and follow-through.
• Support customers during critical assessment periods, product rollouts, or situations requiring immediate attention.
• Assist with product demonstrations, onboarding, and feature walkthroughs whenever needed.
• Ensure customer issues are properly documented, tracked, and resolved, keeping stakeholders informed of progress.
• Identify recurring support issues and convert customer feedback into product improvements, better workflows, or self-service resources.

Customer support is not the primary function of this role, but being willing and capable of handling it when required is an essential expectation.

• Engage regularly with educators, administrators, and internal teams to understand user pain points.
• Analyze customer feedback, support tickets, feature requests, and product usage patterns.
• Identify opportunities to improve usability, reduce customer friction, and increase adoption.
• Work toward eliminating recurring issues through better product design and functionality.
• Monitor product performance and use data to make informed decisions.

• Maintain clear and proactive communication with internal teams and customers.
• Provide regular updates on product progress, development priorities, and outstanding issues.
• Demonstrate a strong sense of ownership, ensuring commitments are met and problems are followed through to resolution.
• Be adaptable and comfortable managing competing priorities in a fast-paced environment.

Your week may include:

• Reviewing product priorities and collaborating with developers on upcoming releases.
• Conducting customer interviews to understand feature requests and usability challenges.
• Investigating a customer-reported issue and working with engineering to resolve it.
• Stepping in to assist the customer support team with urgent queries or escalations.
• Analyzing product usage and support trends to identify improvement opportunities.
• Testing newly developed features before release.
• Conducting a product walkthrough for a school administrator or teacher.
• Sharing roadmap progress, customer insights, and product performance updates with leadership.

No two weeks will be exactly the same. We value people who can adapt, take initiative, and get things done.

Experience & Skills

• 5+ years of experience in Product Management, preferably in SaaS, B2B software, or EdTech.
• Proven experience managing products from ideation through execution and launch.
• Strong understanding of Agile methodologies, sprint planning, backlog management, and product development processes.
• Ability to understand technical issues and collaborate effectively with developers to resolve them.
• Experience working directly with customers, managing escalations, or troubleshooting software-related issues.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities independently while maintaining attention to detail.

Personal Attributes

• Ownership mindset:

  You take responsibility for outcomes rather than just completing assigned tasks.

• Customer-first approach:

  You genuinely care about solving customer problems and improving their experience.

• Hands-on attitude:

  You're comfortable getting involved in execution, testing, troubleshooting, and customer support.

• Proactive problem-solving:

  You identify issues early, take initiative, and follow through until they are resolved.

• Adaptability:

  You can balance strategic product responsibilities with urgent operational needs.

• Collaborative mindset:

  You work effectively across teams and communicate clearly.

• Passion for education:

  You're motivated by the opportunity to improve teaching and learning through technology.

You'll be successful in this role when:

• Product initiatives are delivered on time with clear ownership and accountability.
• Customer feedback consistently informs product improvements.
• Critical issues and escalations receive timely attention and effective resolution.
• Recurring customer problems are reduced through product enhancements.
• Feature adoption, usability, and customer satisfaction continue to improve.
• Engineering, design, and customer-facing teams stay aligned on priorities.
• You demonstrate the flexibility to support customers without losing focus on long-term product goals.

At AssessPrep, we invest in people who take initiative, embrace challenges, and want to make an impact.

As our Product Manager, you'll have opportunities to:

• Own Meaningful Products:

  Shape solutions used by thousands of educators and students globally.

• Develop Leadership Skills:

  Grow into a senior product management or product leadership role.

• Gain International Exposure:

  Work with schools and educators across 75+ countries.

• Build EdTech Expertise:

  Develop deep insights into digital assessments, learning technologies, and customer experience.

• Flexible working hours:

  Enjoy flexibility while taking ownership of your responsibilities.

• No micromanagement:

  We trust our team members to deliver results.

• Comprehensive health insurance:

  Including family coverage.

• Wellness allowance:

  Monthly health and wellness budget.

• Learning opportunities:

  Access to a learning budget for books, online courses, and more.

Here's our hiring process:

1. Apply via LinkedIn or send your resume to jobs@assessprep.com.
2. We'll review your application and assess its fit.
3. Shortlisted candidates will go through 2–3 rounds of interviews, which may include product case studies, problem-solving exercises, and written or communication tasks.
4. We value everyone's time and communicate proactively throughout the hiring process.

For any questions, reach out to jobs@assessprep.com.

If you're a Product Manager who loves building great products, takes ownership of problems, and believes that exceptional customer experience is everyone's responsibility, we'd love to hear from you.

Join us in transforming education. Apply today! 🚀