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About the Role
HotelOS
We need someone who understands hotel operations and how property management, revenue management, channel management, direct bookings, guest services, and payments work together.
You will work closely with the founding team, designers, engineers, and QA to translate hotel requirements into clear workflows and reliable product releases.
During the initial stage, you will also participate in prospective customer conversations, product demonstrations, and follow-ups, working with the sales team to help convert interested hotels into customers.
Product Areas You Will Work Across
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Property Management System:
Reservations, room allocation, check-in and checkout, guest profiles, billing, group bookings, and housekeeping.
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Revenue Management System:
Pricing recommendations, demand forecasting, competitor rates, occupancy, ADR, RevPAR, and pricing controls.
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Channel Manager:
OTA connectivity, room and rate-plan mapping, availability and rate synchronization, restrictions, booking modifications, and cancellations.
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Booking Engine:
Direct reservations, offers, booking policies, deposits, and payment confirmation.
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Guest Portal:
Online check-in, communication, service requests, upsells, and payments.
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Embedded Payments:
Physical payment terminals, online payments, preauthorization holds, captures, refunds, transaction tracking, and reconciliation.
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AI Automation:
Automated hotel workflows with clear permissions, approval controls, and exception handling.
Key Responsibilities
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Gather requirements from hotel owners, front-desk teams, revenue managers, and operational staff.
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Map complete guest and staff journeys across HotelOS and identify dependencies between modules.
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Write product requirements, functional specifications, user stories, workflow diagrams, and acceptance criteria.
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Prioritize features, improvements, and defects based on customer impact, business needs, and engineering effort.
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Collaborate with designers and engineers to deliver intuitive web and mobile experiences.
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Coordinate integrations with OTAs, channel connectivity partners, payment providers, and other hotel systems.
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Define workflows for booking changes, cancellations, overbooking, failed payments, refunds, and synchronization failures.
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Research competing hospitality products and identify opportunities for improvement.
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Define AI use cases, expected outcomes, approval requirements, and fallback processes.
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Work with QA on test scenarios and user acceptance testing.
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Support hotel onboarding, product training, release documentation, and customer feedback collection.
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Join sales calls and lead product demonstrations during the initial growth stage.
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Help prospective customers understand how HotelOS fits their operations, address product questions, and support conversion alongside the sales team.
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Track product adoption, customer feedback, and recurring issues to guide improvements.
Required Qualifications
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At least 2 years of relevant product management experience in hospitality software.
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Hands-on experience with a hotel PMS and practical understanding of RMS, channel managers, booking engines, guest portals, and hotel payments.
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Strong understanding of daily hotel operations and how information flows between these systems.
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Experience taking software features from requirements gathering through development, testing, and release.
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Ability to independently create clear requirements, workflow diagrams, and acceptance criteria.
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Experience collaborating with engineering, design, and QA teams.
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Strong communication skills and confidence speaking with hotel owners, managers, and prospective customers.
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Willingness to support customer conversations, demonstrations, and conversions during the company’s initial growth stage.
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Familiarity with Jira, ClickUp, Notion, Google Docs, Figma, Miro, or similar tools.
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Availability for the stated full-time working hours.
Prior hospitality software experience is essential. Please clearly identify the products and modules you have worked on and your individual contributions.
Nice to Have
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Experience with payment integrations and physical card terminals.
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Familiarity with APIs, webhooks, synchronization, and error handling.
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Experience with AI-powered products or workflow automation.
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Experience onboarding hotels, migrating data, or supporting multi-property operations.
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Experience delivering product demonstrations or supporting SaaS sales conversions.
Compensation and Growth
₹18,000–₹20,000 per month
This role offers direct collaboration with the founding team and the opportunity to take on greater product ownership as HotelOS expands.
