Process Trainer- Title

Key Responsibilities:

• Deliver end-to-end training on US Mortgage processes (Origination / Servicing / Underwriting / Closing)
• Conduct new hire training, refresher sessions, and upskilling programs
• Develop training materials including SOPs, process documents, presentations, and assessments
• Evaluate trainee performance through tests, mock calls, and real-time assessments
• Identify knowledge gaps and provide targeted coaching
• Work closely with Operations and Quality teams to ensure process alignment
• Track and report training effectiveness (TNI, TNA, feedback, batch performance)
• Ensure adherence to compliance, regulatory, and client requirements
• Support transition training for new processes/projects Key Skills & Competencies:
• Strong domain knowledge in US Mortgage (Loan Processing, Underwriting, Closing, or Servicing)
• Excellent communication and presentation skills
• Experience in classroom and virtual training delivery
• Good understanding of adult learning principles
• Strong analytical and problem-solving skills
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Ability to handle multiple batches and meet deadlines

Shift - Night Shift

Work Mode - Work from Office