Process Associate- Record To Report

Ready to shape the future of work?  
At Genpact, we don’t just adapt to change—we drive it. AI and digitalinnovation are redefining industries, and we’re leading the charge. Genpact’sAI Gigafactory, our industry-first accelerator, is an example of how we’rescaling advanced technology solutions to help global enterprises work smarter,grow faster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, tech-driven environment, love solvingreal-world problems, and want to be part of a team that’s shaping the future,this is your moment.   Genpact (NYSE: G) is anadvanced technology services and solutions company thatdeliverslastingvalue for leading enterprisesglobally.Through ourdeepbusiness knowledge, operational excellence, and cutting-edge solutions – wehelp companies across industries get ahead and stay ahead.Powered bycuriosity, courage, and innovation,our teamsimplementdata, technology, andAItocreate tomorrow, today.

Inviting applications for the role of ProcessAssociate/ Process Developer, Record to Report

Responsibilities

• Develop rapport with clients/customers and agents based on trust and product knowledge   

• Engage prospective clients and help determine their insurance needs   

• Work closely with the underwriting and sales teams to ensure we service each caller’s needs 

• Work with insureds and agents to respond to inquiries such as billing questions, policy changes and coverage inquires 

• Work with multiple carriers and lines of business across multiple states  

• Process service request through inbound phone call as well as email and fax request 

Qualifications we seek in you!

Minimum Qualifications / Skills

• Must work well in a fast-paced environment with the ability to navigate multiple programs and effectively use on-line resources to complete customers’ requests  

• Excellent customer service and communication skills   

• Demonstrated background in customer service, insurance, retail, sales, or a related field   

• Ability to self-manage and demonstrate personable accountability as well as effectively collaborate in a team environment 

• Ability to read and interpret policy screens in the agency management system 

• Ability to work in a fast-paced environment and multitask (Calls and offline cases during available status)  

• Detail oriented, self-starter, and strong organizational skills 

• Exceptional problem solving, analytical, and technical skills 

• Excellent interpersonal and communication skills 

Preferred Qualifications/ Skills

• Must work well in a fast-paced team environment  

• Excellent customer service and verbal/written communication skills  

• Has significant years in customer service experience in P&C domain (Insurance) 

Why join Genpact?

Furthermore, please do note that Genpact does not chargefees to process job applications and applicants are not required topay to participate in our hiring process in any other way. Examples of suchscams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training.