Probationary Officer

Job Description

Role & responsibilities 1. Customer Service Handling customer queries and resolving issues related to banking services. Providing assistance with account opening, internet banking, loans, and transactions. Maintaining a cordial relationship with customers and ensuring a positive banking experience. 2. Cash Handling and Transactions Managing cash receipts and payments during initial postings at branches. Verifying and approving bank transactions such as NEFT, RTGS, cheque clearances, etc. 3. Account Management Assisting customers in opening and managing savings, current, and fixed deposit accounts. Monitoring customer accounts for suspicious or irregular activities. 4. Loan Processing Assisting in processing and sanctioning of loans such as home loans, personal loans, and business loans. Evaluating loan applications, checking documentation, and ensuring compliance with bank policies. 5. Clerical and Administrative Work Managing clerical tasks such as data entry, filing, and document verification. Maintaining and updating records and reports for internal and regulatory use. 6. Marketing and Business Development Promoting bank products like fixed deposits, credit cards, insurance, and mutual funds. Helping the bank achieve business targets and increase customer base. 7. Audit and Compliance Ensuring that all bank operations comply with internal rules and regulations. Assisting with internal and external audits by preparing reports and submitting necessary documentation. 8. Training and Learning Attending training sessions, workshops, and departmental rotations to learn about various banking functions. Preparing for internal exams to get confirmed and promoted. Preferred candidate profile