Recruits and trains customer service or human resources employees. Manages employee schedule. Acts as liaison between clients and company. Answers client and customer questions/phone calls, keeping record Reports problems and unresolved issues to manager or director. Writing Mail of reports to client and customer activity or complaints. Presents reports to company director or manager. Schedules meetings with prospective and existing clients. Assists in purchase of materials. Documentation Making quotations , sending it to customer and taking followup